Cancellation Prime Music: Easy Method

What is Prime Music

Overview

Prime Music is the music streaming benefit included with an Amazon Prime membership in Canada, offering ad‑free listening and a curated catalogue. It is distinct from Amazon Music Unlimited, which is a separate, on‑demand paid upgrade with larger libraries and different pricing tiers.

This guide explains how to cancel access to Prime Music (by ending Prime or cancelling a Music Unlimited subscription), what to expect about access and refunds, and practical steps and rights for Canadian consumers.

How to cancel Prime Music

• Sign in to your Amazon account and go to "Your Memberships & Subscriptions" (or Account & Lists → Your Memberships & Subscriptions). Find "Amazon Music Unlimited" if you subscribed to the paid Unlimited plan, or manage your overall "Prime" membership if you want to remove Prime benefits including Prime Music. Select "Manage subscription" or "End subscription" and follow the on‑screen prompts to cancel.
• If you prefer help, contact Amazon customer service via the Contact Us page for chat or phone options and request cancellation of Music Unlimited or your Prime membership. Be specific whether you want to cancel Music Unlimited only or cancel Prime completely (canceling Prime removes Prime Music access).

What happens when you cancel

When you cancel a Music Unlimited subscription, your access to the paid Unlimited catalogue ends at the end of your current billing period (unless Amazon offers immediate termination with a refund). If you cancel Prime membership, you will lose all Prime benefits, including Prime Music, after the membership end date or immediately if you choose to end it now.

Your playlists, library metadata and account settings are typically retained in your Amazon account, so you can restore access if you resubscribe. Downloaded offline tracks from paid tiers will no longer be playable if you lose entitlement.

Will I get a refund?

Refunds depend on what you cancel and when. For Music Unlimited, Amazon’s standard practice can include prorated refunds in some cases or refunds if you cancel shortly after a recent charge - policies vary by promotion and whether the subscription was billed monthly or annually. For Prime, Amazon may offer a prorated refund for unused time in certain situations; if you used Prime benefits extensively in the current period, a partial refund could be reduced or denied according to Amazon’s terms.

If you are within a free trial period, canceling before the trial ends will typically prevent future charges; promotional post‑trial pricing and trial terms determine whether any charge at the end of a trial is refundable.

Prime Music plans and pricing

Your consumer rights in Canada

Canadian consumer protection for digital services is provincially regulated, so your rights can vary by province. Generally, businesses must clearly disclose subscription terms, renewal and cancellation policies. If disclosures were unclear or misleading, you may have stronger grounds for a refund or complaint under provincial consumer protection laws such as Ontario’s Consumer Protection Act.

If you believe Amazon’s practices breach consumer protections, you can file complaints with your provincial consumer protection office (for example, Consumer Protection Ontario) or raise issues with the Competition Bureau of Canada for deceptive marketing. You may also pursue a chargeback with your card issuer if you believe a charge is unauthorized or the merchant failed to deliver promised services.

Customer experiences

Users report a mix of experiences. Many find online cancellation straightforward through "Your Memberships & Subscriptions" and receive expected prorated refunds where applicable. Others report confusion between Prime Music (included with Prime) and Music Unlimited (paid upgrade), which can lead to unexpected charges if only one service was intended for cancellation.

Customer service responsiveness varies: some customers resolve issues quickly via chat or phone, while others encounter hold times or requests for additional verification. Keep records of chats and confirmation emails when you cancel to support any later disputes.

Documentation checklist

• Account email/username and the device you used to subscribe
• Order or subscription confirmation emails (dates and amounts charged)
• Screenshots or transcripts of cancellation steps or customer service chats
• Payment method details and any relevant billing statements
• Trial offer terms or promotional details (if applicable)

Common mistakes

Confusing Prime Music with Amazon Music Unlimited is a common error - cancelling one may not cancel the other and can lead to continued charges. Another frequent mistake is assuming cancelling in the app automatically cancels the subscription with Amazon; always verify via the "Your Memberships & Subscriptions" page or confirmation email.

Failing to save confirmation details after cancellation can make disputes harder. Also, cancelling very close to a renewal date without proof of timing can result in being billed for another period; keep timestamps/screenshots to support any refund request.

Comparative recap

After cancelling

After you cancel, keep confirmation emails and check your next billing statement to ensure charges have stopped. If you expected a refund and it doesn’t appear within the timeframe stated by Amazon, contact customer service and provide the documentation checklist items above.

Useful pages: Amazon account subscriptions (sign‑in required) Your Memberships & Subscriptions, Amazon contact options Contact Us, federal Competition Bureau of Canada competitionbureau.gc.ca, and provincial consumer information such as Consumer Protection Ontario.

Address

Amazon.com Attn: Customer Service King Street W 40, 47th Floor Toronto ON M5H 4A9 Canada