Cancellation service N°1 in France
Contract number:
To the attention of:
Cancellation Department – Qobuz
45 rue de Delizy
93692 Pantin
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Qobuz service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Qobuz: Easy Method
What is Qobuz
Qobuz is a music streaming and download service that emphasizes high-resolution (Studio) audio, editorial content and direct support for artists. It offers multiple subscription tiers in Canada, including month-to-month and annual plans as well as family and student options, and a Sublime tier that combines streaming with discounts on purchases.
How to cancel Qobuz
- From the Qobuz website: sign in, go to "My Streaming Plan" under your account, click the "Unsubscribe" link and follow the on‑screen instructions - your streaming will continue until the end of the current paid or trial period. For details see Qobuz Help - how do I cancel my subscription.
- If you subscribed through a third‑party app store (Apple App Store or Google Play), you must cancel through that store (not the Qobuz website); use the respective store's subscription management to cancel and to request any store refunds.
- If you need to send a formal termination or legal notice (for example for an annual contract dispute), send a registered letter with acknowledgement of receipt to Qobuz’s legal service at the address below.
What happens when you cancel
When you cancel a Qobuz subscription that was purchased directly, your access to streaming continues through the end of your current billing or trial period; after that date streaming access will stop and the subscription will not renew. Content you have purchased (downloads) normally remains in your Qobuz account, but streaming catalog access requires an active subscription. If you cancel via an app store, the timing and effect depend on the store's rules (for example Apple/Google may also allow access until the end of the paid period).
Will I get a refund?
Qobuz’s terms provide that customers waive the 14‑day right of withdrawal for immediately delivered digital content (a common provision under French terms), and annual subscriptions bought directly are generally non‑refundable for unused months. In Canada, because digital content delivered immediately can lawfully carry a waiver of the cooling‑off period, Qobuz’s no‑refund position will commonly apply. Refunds are therefore uncommon for direct purchases and renewals, though Qobuz may make exceptions in limited circumstances (for example, exceptional hardship) at its discretion. If you subscribed through Apple or Google Play, refund eligibility and procedures are governed by those stores’ policies rather than by Qobuz.
Qobuz plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Studio Solo (monthly) | C$12.99/month | Monthly | Single account; Studio-quality streaming and editorial content |
| Studio Solo (annual) | C$129.99/year (C$10.83/month equivalent) | Annual | Single account; Studio-quality streaming and editorial content |
| Studio Duo (monthly) | C$17.99/month | Monthly | Two accounts; Studio-quality streaming and editorial content |
| Studio Duo (annual) | C$179.88/year (C$14.99/month equivalent) | Annual | Two accounts; Studio-quality streaming and editorial content |
| Studio Family (monthly) | C$21.90/month | Monthly | Up to 6 accounts; Studio-quality streaming and editorial content |
| Studio Family (annual) | C$215.88/year (C$17.99/month equivalent) | Annual | Up to 6 accounts; Studio-quality streaming and editorial content |
| Studio Student (monthly) | C$4.99/month | Monthly | Discounted single account for students; Studio-quality streaming |
| Sublime Solo (annual only) | C$179.99/year (C$15/month equivalent) | Annual | Single account; streaming + download catalog with up to 60% discounts on Hi‑Res purchases |
| Sublime Duo (annual only) | C$269.89/year (C$22.49/month equivalent) | Annual | Two accounts; streaming + download + discounts on purchases |
| Sublime Family (annual only) | C$349.99/year (C$29.17/month equivalent) | Annual | Up to 6 accounts; streaming + download + discounts on purchases |
Your consumer rights in Canada
Canadian consumer protection treats digital content differently from tangible goods. Because digital streaming or downloads are delivered immediately, suppliers commonly rely on a waiver of the statutory cooling‑off right; that waiver is generally recognised in Canada when the consumer accepts the terms. Subscriptions bought via third‑party stores are governed by those platforms’ rules. In practice there is little legal obligation for Qobuz to provide refunds after immediate delivery or automatic renewals, and refund outcomes usually depend on the provider’s policy or discretionary goodwill rather than a statutory right to a refund.
Customer experiences
Reviews are mixed. Many users praise Qobuz for high‑resolution audio quality, an extensive hi‑res catalog, artist‑friendly payouts and curated editorial content. Some reviewers also note lower monthly pricing for certain tiers and useful features for audiophiles. On the negative side, users (including Canadian posters) report app instability, playback glitches, search and discovery limitations, and difficulties with customer support response times - issues that can make cancellation or refund requests slower or more frustrating.
Documentation checklist
- Account email and username; subscription confirmation or receipt (order number and date).
- Screenshot or copy of your "My Streaming Plan" page showing plan and renewal date.
- Payment method details (last 4 digits of card or payment provider), and any app store purchase receipt if applicable.
- Copies/screenshots of cancellation confirmation, support tickets or chat transcripts, and any reference numbers.
- If sending a formal notice: registered mail tracking number and proof of delivery (acknowledgement of receipt).
Common mistakes
A frequent error is trying to cancel via the Qobuz website when the subscription was purchased through Apple or Google Play - those must be cancelled in the app store account. Another common mistake is assuming a refund will be automatic after cancelling an annual plan; annual fees paid directly are usually non‑refundable. Users also sometimes fail to save or screenshot a cancellation confirmation and then cannot prove they cancelled before a renewal. Relying solely on chat or email without a saved ticket number can make disputes harder to resolve if support response is delayed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Qobuz website (direct purchase) | Generally no refund for immediate digital delivery or unused months on annual plans; exceptions at Qobuz's discretion | Easy - cancel in "My Streaming Plan" and keep access until period end |
| Cancel via Apple App Store | Refunds governed by Apple's policy; possible but evaluated by Apple | Moderate - cancel in App Store subscriptions and request refunds through Apple |
| Cancel via Google Play | Refunds governed by Google Play policy; possible but evaluated by Google | Moderate - cancel in Google Play subscriptions and request refunds through Google |
| Formal notice by registered letter to Qobuz legal service | Refund not guaranteed; may increase chance of a formal review or discretionary settlement | Hard - formal, slower, and typically used for disputes or legal notices |
After cancelling
Save any cancellation confirmations and check your account and payment method to ensure renewal does not occur. If you need help or want to attempt a refund request, start with Qobuz Help: how to cancel my subscription and review Qobuz’s terms at Qobuz Terms. For App Store or Google Play purchases, follow their respective refund procedures. If you encounter unresolved billing issues, retain documentation (receipts, screenshots, support replies) and consider sending a registered legal notice to the address below or seeking local consumer advice.
Address
XANDRIE SA - service juridique
45 rue de Delizy
93692 Pantin CEDEX
France
Recommendation: send any formal termination or dispute notice by registered mail with acknowledgement of receipt (raccomandata A/R) and keep the postal proof for your records.