Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Reverbnation
1500 Perimeter Park Dr, P.O. Box 594
27560 Morrisville
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Reverbnation service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Reverbnation: Easy Method
What is Reverbnation
ReverbNation is an online platform aimed at musicians and bands for promotion, distribution, fan engagement, and opportunities such as charting and electronic press kits. It offers tiered subscriptions (including a free plan) plus paid promotion tools such as "Promote It" campaigns and various artist services.
How to cancel Reverbnation
- Desktop/web (recommended): Log in at ReverbNation, open the User Menu, go to Settings → Services, then click "Unsubscribe" next to each active subscription; for a running "Promote It" campaign, go to your user settings and select "Cancel Renewal" or opt to cancel the current campaign (any unused budget may be credited at ReverbNation’s discretion).
- Note on app stores: There is no separate cancellation process via the Apple App Store or Google Play - you must cancel via the ReverbNation web dashboard; ReverbNation does not publish distinct mobile cancellation instructions.
What happens when you cancel
When you cancel a ReverbNation subscription, the cancellation typically takes effect at the end of your current billing period; you retain access until that date. ReverbNation does not offer prorated refunds for unused time as part of standard policy. Account data such as your profile, uploads, and settings may remain on the platform according to ReverbNation’s data and terms policies - if you want content removed entirely, take screenshots and export backups before the end of your billing period and confirm deletion in your account settings or with support.
Will I get a refund?
ReverbNation’s standard policy is not to refund once a free trial converts to paid or for mid-period cancellations. Refunds are only issued at ReverbNation’s discretion in limited circumstances: verified product/service malfunction while the subscription is active, or a billing error where evidence shows you unsubscribed before the renewal date. For "Promote It" campaigns refunds are similarly limited; however, remaining funds may sometimes be credited as Promote It Credits at the company's discretion (these credits expire six months after issuance). There is no stated automatic 14‑day cooling-off right in ReverbNation’s published policies for Canadian users.
Reverbnation plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Free | US$0/month | Monthly | Basic artist profile and tools |
| Basic | US$10.79/month or US$129.50/year | Monthly / Annual | All Free plus Opportunities, EPK, larger uploads, etc. |
| Premium | US$16.62/month or US$199.50/year | Monthly / Annual | All Basic plus unlimited distribution, website with domain, unbranded embeds |
Note: ReverbNation publishes prices in USD only and does not show official CAD pricing. Actual Canadian cost depends on your payment provider’s currency conversion and any bank fees.
Your consumer rights in Canada
ReverbNation’s posted terms do not provide a statutory 14‑day right of withdrawal for Canadian users; refunds are limited to the company’s stated exceptions (malfunction or billing error) and otherwise left to their discretion. Canadian consumer protection laws (which vary by province - for example, Quebec has specific rules for distance contracts) may offer additional rights, but ReverbNation’s terms apply globally and do not cite provincial exceptions. If you believe your statutory rights under provincial law apply, document everything and consider contacting the relevant provincial consumer protection office or seeking legal advice.
Customer experiences
User feedback is mixed. Some musicians praise ReverbNation’s tools for analytics, charting, and fan engagement. Conversely, many complaints center on unexpected auto‑renewals, difficulty obtaining refunds, perceived poor customer service, problems with feature reliability (such as music player issues), and concerns about promotion services’ value. Canadian reviewers echo these concerns in platform reviews and reputational sites.
Documentation checklist
- Account email/username and subscription start date
- Subscription confirmation or invoice (screenshot or PDF)
- Recent billing statements showing charges (credit card or PayPal)
- Cancellation attempts and confirmations (screenshots, emails)
- Promote It campaign IDs and budget details (if applicable)
- Any correspondence with ReverbNation support (dates, message text)
Common mistakes
Typical errors include assuming you can cancel via the App Store/Google Play (ReverbNation requires web cancellation), not saving cancellation confirmation, failing to export or back up content before access ends, and expecting automatic prorated refunds. For example, users who canceled but did not capture a cancellation confirmation sometimes find it harder to dispute a renewal charge later; similarly, relying solely on the app instead of the web dashboard can lead to incomplete cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web dashboard unsubscribe (Settings → Services → Unsubscribe) | No refund generally; refunds only for verified malfunction or billing error (company discretion) | Medium - straightforward in settings but user reports of billing/dispute issues |
| "Promote It" cancel renewal / cancel campaign | No automatic refund; unused budget may be credited as Promote It Credits at ReverbNation’s discretion (credits expire after six months) | Medium - requires specific campaign actions and monitoring of any credits |
| App Store / Google Play | Not applicable - ReverbNation instructs cancellations via web; refunds via stores are not part of ReverbNation’s published process | High - cannot cancel via the store; users must follow web process which some find confusing |
After cancelling
After you cancel, keep copies of confirmation(s) and the documentation checklist items. If you believe you qualify for a refund under ReverbNation’s criteria, contact their support and reference your documentation; see the subscription FAQ and refund policy for details. For policy reference: ReverbNation’s terms and conditions are at Terms & Conditions, the subscription FAQ is at Subscription FAQ, and the refund policy is at Refund Policy. If a billing error persists, contact your card issuer or payment provider to dispute the charge and consider contacting your provincial consumer protection office for additional guidance.
Address
ReverbNation, LLC, P.O. Box 594, 1500 Perimeter Park Dr, Morrisville, North Carolina 27560, United States