Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Simply Piano
620 Crumbaugh Rd
40324-9765 Georgetown
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Simply Piano service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Simply Piano: Easy Method
What is Simply Piano
Simply Piano is a mobile app from JoyTunes designed to teach piano through guided lessons, song libraries and real‑time note recognition. It is offered on iOS and Android with free trials and paid recurring subscriptions that unlock the full lesson catalog and features.
How to cancel Simply Piano
- Via App Store (iPhone/iPad): Open iPhone/iPad Settings → tap your name → Subscriptions → choose Simply Piano → tap "Cancel Subscription" to stop renewal. Uninstalling the app does not cancel the subscription. See Simply Piano cancellation (App Store).
- Via Google Play (Android): Open the Google Play Store app → tap your profile icon → Payments & Subscriptions → Subscriptions → select Simply Piano → tap "Cancel subscription" and follow prompts. See Simply Piano cancellation (Google Play).
- Via direct credit‑card purchase (iOS / web): Contact Simply Piano support from the app (Menu → Settings → Have a Question?) or email piano@hellosimply.com to request cancellation if you purchased directly with a card. See help article.
- Via direct credit‑card purchase (Android in‑app): In the Simply Piano app go to Menu → Settings → My Account → Manage → Cancel Renewal to stop future billing. See help article.
- Via PayPal: Log into PayPal → go to Pre‑approved payments (Automatic payments) → locate JoyTunes or Simply (by JoyTunes) → click Cancel to stop future renewals. See help article.
What happens when you cancel
When you cancel a recurring subscription, the subscription will stop future automatic renewals but you generally retain access through the end of your current paid period. Cancelling does not usually remove your account or progress data; your profile and lesson history typically remain on Simply Piano’s systems unless you request account deletion. If you subscribed through Apple or Google, billing and receipts remain with those stores and they control refund decisions for purchases made through them.
Will I get a refund?
Refund handling depends on how you paid. Purchases through Apple’s App Store are handled by Apple; to request a refund use reportaproblem.apple.com and follow Apple’s review (Apple typically reviews within a few days and may accept requests within roughly 30 - 60 days of purchase). Google Play refunds are managed by Google; use Google Play’s refund flow via support.google.com (full refund eligibility is commonly within 30 days). If you paid by credit card or PayPal directly (web or in‑app where Simply Piano processed the charge), contact Simply Piano support via the app or email; their stated policy generally allows full refunds within 30 days of purchase and refunds processed by Simply Piano typically appear in your account within about 5 - 10 business days, subject to your bank or payment provider.
Simply Piano plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| 12 months Premium with trial | C$164.99 | Annual | Full access, includes trial |
| 12 months Premium with trial (discounted) | C$129.99 | Annual | Full access, includes trial |
| Individual Plan | C$33.49 | Monthly | Single‑user access |
| Full Access | C$21.99 | Monthly | Full features access (monthly) |
| Family Plan | C$199.99 | Annual | Access for multiple users/family |
| 3 months Premium | C$82.99 | Quarterly | Premium access for 3 months |
| 12 months Premium (20% off) | C$103.99 | Annual | Discounted full access |
Your consumer rights in Canada
Canadian federal and provincial consumer protection laws require clear disclosure of subscription terms, automatic renewal notice, and an accessible cancellation mechanism. For digital subscriptions, consumer rights can be limited once access to content is provided, but businesses must not use misleading or hidden renewal practices. If a provider’s cancellation or refund process is obscure or deceptive, provincial agencies (for example Consumer Protection BC or Ontario consumer‑protection offices) can investigate and accept complaints. If Simply Piano refuses an entitled refund or fails to respond, you may also consider raising a dispute with your credit card issuer (chargeback) where appropriate, though outcomes depend on issuer policies and timelines.
Customer experiences
Public reviews are mixed. Some customers report quick, helpful refunds and responsive cancellation handling - examples include users who received prompt refunds after contacting support or quick PayPal cancellations. Other reviews recount frustration: unexpected charges, confusion over whether the subscription was billed through Apple/Google or directly, difficulty locating the correct cancellation path, and concerns about pricing clarity. As with many subscription services, experiences vary by how the purchase was made (App Store / Google Play / direct) and how promptly the customer contacts support.
Documentation checklist
- Account email and username used with Simply Piano
- Date(s) of purchase and renewal, and receipt or transaction ID
- Payment method (Apple ID, Google account, credit card last 4 digits, or PayPal)
- Screenshot(s) of billing, receipts, or subscription page and any confirmation of cancellation
- Copies of any support correspondence and reference/ticket numbers
- If sending a mailed cancellation, proof of postage/registered mail (delivery receipt)
Common mistakes
A frequent mistake is assuming deleting or uninstalling the app cancels the subscription; it does not for App Store or Google Play subscriptions. Another mistake is cancelling the wrong account (for example, using a different Apple ID or Google account than the one used to subscribe). Missing the end date of a free trial or billing cycle can lead to an unexpected renewal charge. Customers also sometimes contact the wrong party - Apple/Google handle App Store and Google Play refunds respectively, while Simply Piano can only directly refund payments they processed themselves. Save receipts and confirmation messages to avoid disputes.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple via reportaproblem.apple.com; Apple decides case‑by‑case (typical window ~30 - 60 days). | Easy to moderate (use Apple Settings and Apple support portal). |
| Google Play (Android) | Refunds handled by Google Play (often eligible within 30 days via Google support). | Easy to moderate (use Google Play app or support site). |
| Direct credit‑card purchase (web / in‑app processed by Simply Piano) | Contact Simply Piano support; company policy commonly allows full refund within 30 days. | Moderate (requires contacting support and providing proof of purchase). |
| PayPal | Cancel pre‑approved payments in PayPal; refunds depend on whether Simply Piano issued a refund or a dispute/PayPal escalation is needed. | Moderate (can be quick if PayPal/merchant cooperate; some users report unexpected charges). |
After cancelling
After you cancel, confirm you received an email confirmation or a screenshot of the canceled subscription in your store account. For App Store and Google Play purchases, verify your subscription status in the respective store to ensure renewals have stopped. If you need to request a refund, use the platform‑specific flows: Apple via reportaproblem.apple.com, Google via Google Play support, and for direct/payments processed by Simply Piano contact support or email piano@hellosimply.com. For PayPal automatic payments, manage pre‑approved payments in your PayPal account. If you escalate a dispute to a provincial consumer agency or your card issuer, provide the documentation listed above.
Address
Simply Piano Attn: Customer Service / Administration
620 Crumbaugh Rd 620
40324‑9765 Georgetown
United States
If you choose to send a written cancellation or formal complaint by post, send it by registered mail (raccomandata A/R) so you have proof of dispatch and delivery.