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Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Siriusxm
351 King Street East, 10th Floor
M5A 0L6 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Siriusxm service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Siriusxm: Easy Method
What is Siriusxm
SiriusXM is a subscription audio service offering satellite and streaming radio, music channels, talk shows, sports, comedy, podcasts and some video content across car receivers and mobile apps in Canada. It operates both direct consumer subscriptions and third‑party subscriptions through app stores and platform partners.
The service is available via SiriusXM Canada accounts, mobile apps (iOS/Android), supported in‑car receivers, and through partners such as Roku; billing, features and cancellation rules depend on how you subscribed.
How to cancel Siriusxm
- Direct (subscribed with SiriusXM Canada): Log in to the Online Account Centre, go to the Subscriptions tab and follow the cancel prompts; or call Customer Care at 1‑888‑539‑7474; or use SiriusXM chat support. Cancellation for direct subscriptions generally takes effect at the end of the current billing period unless you are within a trial or the 15‑day grace period.
- Apple App Store (iPhone/iPad): Cancel via your Apple ID Subscriptions settings in iOS or at apple.com. Deleting the SiriusXM app does not stop App Store billing.
- Google Play (Android): Cancel through Google Play > Subscriptions or at Google Play help. Uninstalling the app does not cancel the subscription.
- Roku: Manage or cancel your subscription at my.roku.com; do not attempt cancellation from within the SiriusXM app on Roku.
- Mail (direct cancellations by post): If you prefer a written cancellation, send a signed cancellation letter by registered mail (to ensure proof of delivery) to the Customer Care Centre address below; keep the registered mail receipt as proof.
What happens when you cancel
If you cancel a direct SiriusXM subscription outside of any trial or grace period, cancellation typically stops future charges but your access remains active until the end of the current paid term. If you cancel during a free trial or an eligible grace period, the subscription may end immediately.
For subscriptions billed by third parties (Apple, Google Play, Roku) the effective date and access details are determined by that platform’s subscription rules. After cancellation you can usually re‑activate your account later; SiriusXM may retain account information per its policies.
Will I get a refund?
Audio subscriptions purchased directly from SiriusXM Canada are generally non‑refundable as of June 13, 2024 - cancelling stops future billing but does not automatically produce a refund for the current prepaid period. However, SiriusXM offers a 15‑day "grace period" after initial activation (for monthly and non‑monthly plans): if you cancel within those 15 days, the subscription may be terminated immediately and you may request a full refund (or a prorated refund for renewals in certain circumstances).
Purchases made through the Apple App Store or Google Play are subject to those platforms’ refund and cancellation policies, not SiriusXM’s. Hardware (radios/accessories) is typically returnable within 30 days in original condition for a refund; customers generally pay return shipping unless the item is defective or SiriusXM made an error.
Siriusxm plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Platinum (standard) | C$29.99/month | Monthly | 425+ channels in car & streaming, ad‑free music, talk, sports, Howard Stern, podcasts, video, etc. |
| Music & Entertainment (standard) | C$24.99/month | Monthly | 400+ channels, ad‑free music, talk, select sports, video, etc. |
| Music Showcase (standard) | C$17.99/month | Monthly | About 100 channels, ad‑free music, limited talk & entertainment. |
| All Access (App Only) | C$9.99/month | Monthly | Streaming only - music, talk, sports, podcasts, video on app. |
| Aviation - Pilot Express | C$29.99/month | Monthly | Canadian & U.S. radar, lightning, METARs/TAFs, winds aloft. |
| Aviation - Pilot for ForeFlight | C$39.99/month | Monthly | Includes Pilot Express features plus storm cell attributes, cloud tops, echo tops, visibility forecast. |
| Aviation - Pilot Preferred | C$59.99/month | Monthly | Radar, lightning, forecasts, turbulence, freezing level. |
| Aviation - Pilot Pro | C$99.99/month | Monthly | All Preferred features plus extended winds & surface forecasts. |
Prices are current as of January 20, 2026 per SiriusXM Canada and exclude taxes; promotional introductory rates may differ.
Your consumer rights in Canada
Residents of Quebec and Newfoundland have enhanced cancellation rights under SiriusXM’s terms: they may cancel at any time and are entitled to a refund for unused prepaid service up to the effective cancellation date. For other provinces, refunds for direct audio subscriptions are generally limited as described above, though consumer protection laws may provide remedies in certain circumstances (for example, unfair practices or misrepresentations).
If you purchased through the Apple App Store or Google Play, your cancellation and refund rights are governed by those platforms’ policies rather than SiriusXM’s. Hardware returns generally follow SiriusXM’s 30‑day return policy; customers usually pay return shipping unless the product is defective or SiriusXM made an error.
Customer experiences
Public reviews are mixed but many reports (for example, on review platforms) describe difficulty cancelling - customers commonly report being routed to retention teams that offer discounts, delays in cancellation taking effect, and occasional ongoing charges after attempted cancellations. Complaints also include problems with billing and unsatisfactory customer service interactions.
There are fewer positive reports; some customers praise the breadth of channels, content or short trial experiences. Overall, expect to keep records of cancellation confirmations and monitor billing after you cancel.
Documentation checklist
- Your account email and full name as registered with SiriusXM
- Account number or subscription ID (if available)
- Last 4 digits of the payment card used and the billing address
- Proof of purchase or activation date (receipt, confirmation email)
- Device or platform details (e.g., iOS/Android/Roku, hardware receiver ID)
- Screenshots or copies of any billing charges you dispute and of cancellation confirmations
- Registered mail receipt if you send a cancellation letter by post
Common mistakes
A frequent error is uninstalling the SiriusXM app and assuming the subscription has been cancelled - app removal does not stop billing through Apple, Google Play or SiriusXM. Another common problem is attempting to cancel via the wrong channel (for example, contacting SiriusXM when your subscription is billed through Apple or Google Play), which delays resolution.
People also sometimes fail to obtain or retain written confirmation of cancellation, miss the end of their paid term and thus lose eligibility for a grace‑period refund, or do not monitor bank statements after cancelling. To avoid issues, confirm how you were billed, request/retain a cancellation confirmation, and watch your statements for any unexpected charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| SiriusXM Canada (website / phone / chat / mail) | Generally non‑refundable for prepaid periods; possible full/prorated refund if cancelled within 15‑day grace period or as required by Quebec/Newfoundland rules | Low - Medium (can involve retention offers; keep confirmation) |
| Apple App Store | Refunds handled by Apple under App Store policies | Medium (manage via Apple ID subscriptions; Apple decides refunds) |
| Google Play | Refunds handled by Google Play policies | Medium (manage via Google Play; Google decides refunds) |
| Roku | Refund/cancellation handled via Roku account and their policies | Medium (must use my.roku.com; do not cancel inside app) |
After cancelling
After you cancel, save any confirmation number or email and monitor your bank or card statements for at least one billing cycle to confirm charges stop. If you need help, use SiriusXM’s manage or cancel page at siriusxm.ca/help/manage-or-cancel-service, review terms at siriusxm.ca/terms-and-conditions, or consult platform support pages for Apple or Google Play for platform‑billed subscriptions.
If you plan a hardware return, see the returns guidance at listenercare.siriusxm.ca and keep shipment tracking; for disputes consider contacting your card issuer if you see unauthorized charges.
Address
SiriusXM Canada
Attention: Customer Care Centre
351 King Street East, 10th Floor
Toronto, Ontario M5A 0L6
For mailed cancellations, send a signed cancellation letter by registered mail (to obtain proof of delivery) and retain the registered mail receipt as evidence.