Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Smule service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Smule: Easy Method
What is Smule
Smule is a social singing app and service that lets users sing solo or duet with other users and prerecorded tracks, record performances, and share them within the app’s community. It offers a free tier with in-app purchases and subscription options for VIP features such as unlimited access to the song catalog and ad-free use.
How to cancel Smule
- App Store (iOS/iTunes): Go to Settings → tap your name → Subscriptions → select Smule → Cancel Subscription.
- Google Play (Android): Open Google Play Store → Account/Profile icon → Payments & subscriptions → Subscriptions → Smule → Cancel Subscription.
- Smule.com (Web): Log in at Smule.com → go to Account settings via your username → click Cancel in the Subscription section → confirm cancellation.
What happens when you cancel
When you cancel, your subscription will not renew at the next billing date, but you generally retain access to VIP features until the end of the already-paid billing period. After that date your account reverts to the free tier and any premium features or ad-free access end.
Your recordings, profile and content you created in the app typically remain on your Smule account unless you delete them; cancelling does not automatically delete your account or posted content. If you want content removed, you must delete it in the app or contact Smule support for guidance.
Will I get a refund?
Smule’s stated policy is that all subscription purchase charges are non-refundable, including partially used periods. Smule offers a limited courtesy exception: subscriptions purchased via Google Play or Smule.com may be refunded if you request within 14 days of the transaction and the VIP service has not been used. Subscriptions purchased through Apple/iTunes/App Store cannot be refunded by Smule; Apple handles those refund requests.
Google Play refunds have additional guidance: if the purchase is within 48 hours, request a refund directly through Google; if it is between 48 hours and 7 days, Smule asks you to contact them and provide the order/transaction ID. All refunds described above are discretionary and follow the merchant/store policies rather than an automatic consumer entitlement.
Smule plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| VIP Annual (reported) | ≈ C$67.00 (user-reported - may vary) | Annual | Unlimited access to full song catalog, ad-free, VIP features |
Your consumer rights in Canada
Smule’s 14-day refund exception (for Google Play and Smule.com purchases, and only if VIP was not used) is a courtesy from the service and is not stated as a statutory right. Canadian consumers should be aware that digital purchase and refund rights can vary by province and by payment method. For purchases made through Apple or Google, those platform operators have their own policies and dispute procedures that often apply.
If you believe you have been unfairly charged or misled, you can raise the issue with your payment provider (credit card company), contact the platform (Apple/Google) for their dispute process, or consult your provincial consumer protection office for guidance on digital purchases and remedies in your province.
Customer experiences
Reviews of Smule are mixed. Some users praise Smule as a strong singing app that improves confidence and provides a friendly community experience. Positive feedback often highlights the social features and the value of VIP access for heavy users.
Conversely, many complaints exist about unexpected charges, difficulty obtaining refunds, and unsatisfactory customer service. Users also report moderation problems in the community - harassment, impersonation and account suspension issues appear in public reviews and forums. These mixed experiences mean outcomes can vary: many users can cancel successfully while some report problems getting refunds or timely support.
Documentation checklist
- Account email/username used with Smule
- Order/transaction ID or receipt (App Store, Google Play, or Smule.com)
- Date of purchase and billing statements showing the charge
- Screenshots of subscription status in the app/store and any correspondence with support
- Device type (iOS/Android) and app version, if relevant
Common mistakes
A common mistake is cancelling the app or deleting the Smule app from your device but not cancelling the subscription through the store that billed you (App Store or Google Play). This leaves the subscription active and billing continues. Another frequent issue is assuming a refund is automatic after cancelling; in most cases Smule does not refund charges and platform-specific refund routes are required.
Users also sometimes contact the wrong support channel (for example, contacting Smule for an App Store refund) or fail to save the order/transaction ID, which makes refund or dispute requests harder to process. Keep records and follow the steps for the platform that processed the payment.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS/iTunes) | No via Smule - request refund through Apple (Apple decides) | Easy to cancel; refund difficult (Apple review required) |
| Google Play (Android) | Possible: under 48 hours request via Google; 48 hours - 7 days contact Smule with order ID | Easy to cancel; refund moderate (depends on timing and evidence) |
| Smule.com (Web) | Possible within 14 days if VIP not used (courtesy) | Easy to cancel on site; refund moderate and discretionary |
After cancelling
After you cancel, check your subscription status in the store you used to subscribe (App Store or Google Play) or in Smule.com to confirm the cancellation. Keep receipts and any confirmation emails until the billing cycle ends. If you want a refund, follow the platform-specific procedures: request via Google (for Google Play purchases), request via Apple for App Store purchases, or contact Smule support for Smule.com purchases and Google Play cases between 48 hours and 7 days.
Helpful links: Smule Help Center: https://help.smule.com. Apple subscriptions & refunds (Canada): Manage subscriptions on iPhone and iPad and Request a refund for App Store purchases. Google Play subscriptions & refunds (Canada): Manage subscriptions and Request a refund. For general Canadian consumer protection guidance: Government of Canada - Office of Consumer Affairs.
Address
Smule (publicly listed corporate address): 386 W 500 S Ste 300, Lake City, Utah 84101, United States.