Serviço de cancelamento N°1 em Germany
Número de contrato:
À atenção de:
Departamento de Cancelamentos – Soundcloud
Rheinsberger Str. 76‑77
10115 Berlin
Assunto: Cancelamento de contrato – Notificação por email certificado
Exmos. Senhores,
Venho por este meio notificá-los da minha decisão de rescindir o contrato número relativo ao serviço Soundcloud. Esta notificação constitui uma intenção firme, clara e inequívoca de cancelar o contrato, com efeitos a partir da primeira data possível ou de acordo com o período de aviso prévio contratual aplicável.
Solicito que tomem todas as medidas necessárias para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a correta receção deste pedido;
– e, quando aplicável, enviar-me o extrato final ou confirmação de saldo.
Este cancelamento é-vos enviado por email certificado. O envio, o carimbo de data/hora e a integridade do conteúdo estão estabelecidos, tornando-o uma prova equivalente que cumpre os requisitos de prova eletrónica. Dispõem, portanto, de todos os elementos necessários para processar corretamente este cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e liberdade contratual.
Em conformidade com a Lei de Defesa do Consumidor e a regulamentação de proteção de dados, solicito também que:
– eliminem todos os meus dados pessoais não necessários para as vossas obrigações legais ou contabilísticas;
– encerrem todas as contas pessoais associadas;
– e me confirmem a eliminação efetiva dos dados de acordo com os direitos aplicáveis em matéria de proteção da privacidade.
Conservo uma cópia integral desta notificação, bem como a prova de envio.
Com os melhores cumprimentos,
11/01/2026
Cancellation Soundcloud: Easy Method
What is Soundcloud
SoundCloud is an online audio streaming platform and community for creators and listeners. It hosts user-uploaded tracks, allows followers to discover and share music and podcasts, and offers subscription tiers that remove ads and add offline listening and expanded catalog access.
How to cancel Soundcloud
- Web (recommended): Sign in at soundcloud.com, go to Settings → Subscription (or https://soundcloud.com/settings), locate your active plan and choose Cancel. Keep any confirmation emails or screenshots.
- Android / Google Play: Open the Google Play Store app → Profile → Payments & subscriptions → Subscriptions → SoundCloud → Cancel subscription. For refunds or billing disputes, request via Google Play.
- iOS / App Store: Open the App Store → your profile → Subscriptions → SoundCloud → Cancel Subscription. Purchases and refunds for iOS are handled by Apple (App Store surcharge applies to monthly price).
- If you purchased through a third party or need a formal written cancellation, email SoundCloud support and, if required, send a physical registered letter to SoundCloud’s billing office (see Address section) to provide proof of dispatch.
- After cancelling, verify that auto‑renewal is off and save any confirmation or screenshots showing the cancellation. Check your next billing date to ensure no further charges occur.
What happens when you cancel
When you cancel a paid SoundCloud subscription, you typically retain access to the paid features until the end of the current billing period; the subscription simply will not renew. Your account content (uploads, likes, playlists, comments) remains on your account unless you delete the account separately. Automatic renewals stop, but billing records and receipts remain available in your account for your records.
If you cancel an iOS/Android purchase, the vendor (Apple or Google Play) may control the refund and cancellation flow; for purchases made directly on the web, SoundCloud’s support handles billing questions. Expect a delay of up to one billing cycle for some changes to appear on bank or card statements.
Will I get a refund?
SoundCloud’s standard approach is that subscriptions are non‑refundable in many cases, but exceptions may be made for technical errors, duplicate charges, or billing mistakes. If you purchased through Apple or Google, refunds are processed by Apple or Google according to their refund policies and timeframes. For web purchases, contact SoundCloud support with your order details; they may issue refunds at their discretion for eligible cases such as unauthorized charges or clear service failures.
If you believe a charge was unauthorized, contact your payment provider as well - banks and card issuers can investigate or reverse charges. Keep evidence (receipts, screenshots, correspondence) to support any refund request.
Soundcloud plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| SoundCloud Go (Canada) | C$9.99 per month (web/Android) | Monthly | Ad‑free listening, offline playback, expanded catalog |
| SoundCloud Go (iOS Canada) | C$13.99 per month (App Store surcharge) | Monthly | Same as above but includes App Store surcharge |
| SoundCloud Go+ (Canada) - approximate | C$10.99 per month | Monthly | Ad‑free, offline, full catalog, high‑quality audio |
Your consumer rights in Canada
Consumer protection for subscriptions in Canada is primarily governed at the provincial level, but you generally have rights against unfair or deceptive business practices and the right to dispute unauthorized charges. Merchants must clearly disclose recurring charges and cancellation terms. If you were misled about the subscription or charged without consent, you can file complaints with your provincial consumer protection office or seek assistance from the Competition Bureau.
For payment disputes, Canadian banks and card issuers offer chargeback and dispute procedures; timelines vary, so contact your financial institution promptly if you suspect fraud or billing errors. This guidance is informational and not legal advice - contact a consumer protection office or lawyer for specifics about your jurisdiction.
Customer experiences
User reports are mixed: many customers find web cancellation straightforward and immediate, while purchases via the App Store or Google Play can add complexity because refunds and billing support route through those vendors. Common positive notes include quick access to cancellation confirmation and stopping future charges; common negatives include confusion over which vendor (SoundCloud vs Apple/Google) handles refunds and occasional difficulty reaching support for older charges.
Overall, experience often depends on where the subscription was purchased and whether the user saved confirmation evidence. Timely follow‑up with the correct vendor usually resolves most issues.
Documentation checklist
- Account email and username; order or invoice number; date of purchase or renewal
- Payment method and last four digits of the card used
- Screenshots of subscription page, cancellation confirmation, and any billing notices
- Receipts or confirmation emails from SoundCloud, Apple, or Google Play
- If sending mail, certified/registered post receipt or tracking number as proof of dispatch
Common mistakes
One common mistake is attempting to cancel in the wrong place: cancelling in the SoundCloud app will not stop an App Store subscription, and vice versa. Example: a user cancels in the SoundCloud settings but purchased via Apple; the subscription remains active because Apple controls billing.
Another frequent error is not saving confirmation screenshots or emails; without proof, disputes take longer. Also, waiting too long to contact your payment provider about unauthorized charges can limit chargeback options - act quickly and preserve documentation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (soundcloud.com) | Refunds handled by SoundCloud; possible for eligible cases | Easy |
| Android (Google Play) | Refunds handled by Google Play; request through Play Store | Easy |
| iOS (App Store) | Refunds handled by Apple; App Store surcharge applies to price | Moderate |
| Written / Registered Mail | No immediate refund guarantee; useful as proof in disputes | Moderate |
After cancelling
After you cancel, keep confirmation emails and screenshots and monitor your bank or card statement for one full billing cycle. If an unexpected charge appears, contact the vendor (SoundCloud, Apple, or Google) first and then your payment provider if needed. If problems persist, file a complaint with your provincial consumer protection office or the Competition Bureau.
Helpful resources: SoundCloud’s Help Center, Apple’s subscription support for Canada, Google Play’s subscription support, and Government of Canada consumer resources (links below).
SoundCloud Help: https://help.soundcloud.com/hc/en-us
Manage SoundCloud settings: https://soundcloud.com/settings
Apple subscriptions (Canada): https://support.apple.com/en-ca/HT204084
Google Play subscriptions: https://support.google.com/googleplay/answer/7018481?hl=en
Government of Canada - consumer information: https://www.canada.ca/en/services/consumer.html
Address
Rheinsberger Str. 76‑77, 10115 Berlin, Germany