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I hereby notify you of my decision to terminate the contract relating to the Spotify service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Spotify: Easy Method
What is Spotify
Spotify is a digital music, podcast and audiobook streaming service that offers both a free, ad-supported tier and paid Premium plans with ad-free listening, offline downloads and additional features. It operates via web, desktop and mobile apps and is available in Canada with local pricing and regional support.
How to cancel Spotify
- Cancel via Spotify website (recommended for direct subscriptions): Sign in at spotify.com/account/subscription, go to Your plan or Subscription and follow the Cancel link. Cancellation takes effect at the end of your current billing period; you will retain Premium until then and then revert to Free.
- Cancel App Store (iOS) subscriptions: If you purchased Premium through Apple, cancel in Apple subscription settings. Spotify cannot cancel or refund App Store subscriptions - see Apple support: Manage subscriptions.
- Cancel Google Play (Android) subscriptions: If you purchased via Google Play, cancel in Google Play > Payments & subscriptions. Spotify refers refund/cancellation requests for Google Play purchases to Google - see Google Play support: Cancel subscriptions.
- Prepaid codes / gift subscriptions: If you activated a prepaid code or gift, no cancellation is required; the subscription ends when the prepaid value runs out and does not auto-renew - see Spotify: Gift codes.
- Formal written notice: For escalation or formal notices you may send a cancellation letter. Send by registered mail (to ensure proof of delivery) and check Spotify’s Terms of Use for the correct legal address for notices.
What happens when you cancel
When you cancel a paid Spotify subscription, your account remains Premium until the end of the current paid billing period; after that date the account reverts to the Free tier. You will lose Premium features such as offline downloads and ad-free listening once the paid period ends. Your playlists, saved music and account data remain associated with your account, though offline content is removed and certain playlist limits for free accounts may apply.
Will I get a refund?
Spotify generally does not provide refunds or credits for partial subscription periods unless explicitly stated. If you purchased Premium directly from Spotify and there is an exceptional circumstance (billing error, duplicate charge) you can contact Spotify support, but standard policy is no pro-rated refunds. If your subscription was purchased via a third party (Apple App Store, Google Play, or other partners), Spotify cannot issue refunds; you must request refunds through that third party. Gift cards bought in stores are not refunded by Spotify and must be returned to the place of purchase.
Spotify plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Individual (Premium) | C$12.69 | Monthly | Ad-free listening, offline downloads, unlimited skips, on-demand songs, audiobook access |
| Student (Premium Student) | C$6.39 | Monthly | Same as Individual at discounted student rate |
| Duo (Premium Duo) | C$17.89 | Monthly | Two separate Premium accounts for users at same address |
| Family (Premium Family) | C$20.99 | Monthly | Up to six separate Premium accounts; includes Spotify Kids, explicit content filter |
Prices reflect an October 2024 price update effective December 2024 onward for Canadian subscribers; applicable taxes (GST/HST/PST) may apply by province. Annual gift-card offers may provide different pricing - check the terms on the card or at checkout.
Your consumer rights in Canada
Canadian consumer protection law can provide remedies for deficient digital services or unauthorized charges, but Spotify’s public terms emphasize that cancellation must be performed through the correct channel and that refunds for partial periods are not ordinarily provided. Spotify’s Help Center does not prominently advertise a Canada-specific statutory 14‑day refund right. If you believe an unauthorized or fraudulent charge occurred, contact your credit card issuer or bank promptly and review provincial consumer protection statutes or consult a local consumer protection office for guidance.
Customer experiences
User feedback is mixed. Some users praise Spotify’s interface and ease of use. However, many Canadian reviews and complaint reports cite issues with customer service responsiveness, problems with cancellations or being charged after cancellation, difficulties obtaining refunds for partner purchases, and occasional billing/account anomalies when traveling internationally. There are also recurring consumer complaints around voucher delivery and refund availability for gift cards.
Documentation checklist
- Account email and username; subscription provider (Spotify, Apple, Google)
- Order receipts or credit-card transaction IDs for recent charges
- Screenshots of subscription page showing plan and renewal date
- Email confirmations of subscription, payment receipts and any cancellation confirmation
- Proof of registered-mail delivery (if sending a letter) or support case numbers
Common mistakes
Common errors include trying to cancel a subscription in the wrong place (for example, cancelling in the Spotify app when the subscription was purchased through Apple or Google), assuming cancellation takes effect immediately instead of at the end of the billing period, and not keeping a copy of cancellation confirmations. Other issues include not checking which account or payment method was charged (especially with family plans), and assuming gift-card or prepaid subscriptions will be refunded - store-bought gift cards are generally non‑refundable through Spotify.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via Spotify) | No general refunds; contact support for exceptions | Low |
| App Store (iOS) | Refunds handled by Apple (contact Apple) | Medium (depends on Apple) |
| Google Play (Android) | Refunds handled by Google (contact Google) | Medium (depends on Google) |
| Prepaid / Code-based | No refunds from Spotify; subscription ends when value expires | Low (no action required) |
| Formal written notice (registered mail) | Not a standard refund route; useful for disputes or formal notice | Medium - High |
After cancelling
Keep a copy of any cancellation confirmation and monitor your payment method for recurring charges after the next billing date. Your Spotify account will revert to Free at the end of the paid period; playlists and saved content remain on your account but offline downloads and Premium features are removed. If you need help, visit Spotify’s Help Center Cancel Premium or the general support pages at Spotify Support (Canada). For App Store or Google Play purchases, use the respective platform support pages linked earlier. If you suspect fraudulent billing, contact your bank or card issuer immediately.
Address
For regional inquiries or customer service correspondence (non-legal), you may use:
Spotify Canada Inc.
179 John St., Suite 403
Toronto, Ontario M5T 1X4
Canada
For formal legal notices, Spotify’s terms refer to a Legal Department address in Stockholm under Spotify AB’s Terms of Use; if you require a formal notice or dispute escalation, send a registered mail (raccomandata A/R or equivalent) to the legal address specified in Spotify’s Terms and retain proof of delivery.