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I hereby notify you of my decision to terminate the contract relating to the Star Muse service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Star Muse: Easy Method
What is Star Muse
Overview
Star Muse is a subscription-based service offered by InteraXon Inc., providing curated content, features, or experiences under the Star Muse brand. It is delivered digitally and billed on a recurring basis while an active subscription remains in place.
The service and billing terms are managed by InteraXon Inc., headquartered in Toronto, Ontario. This guide explains how to cancel a Star Muse subscription in Canada, what to expect, and how to prepare.
How to cancel Star Muse
There are accepted methods to submit a cancellation request. Use the method that best matches how you originally subscribed and keep a record of your request for your files.
- By email: Send a clear cancellation request from the account email to [email protected]. Include your full name, account email, subscription or order number (if available), and the date you want the cancellation to take effect.
- By postal mail: Mail a written cancellation letter to InteraXon Inc., 22 St. Clair Avenue East, Suite 200, Toronto, ON M4T 2S3, Canada. Include the same account details and request a return receipt or other proof of mailing.
What happens when you cancel
When InteraXon receives and processes a valid cancellation, your future recurring billing for Star Muse will stop according to the service's billing cycle. You will generally retain access to the service until the end of the current paid period unless the provider states otherwise.
Account data and settings may be retained per InteraXon's data retention and privacy policies. If you need account deletion or specific data removal, request that explicitly in your cancellation message and follow any additional verification steps the company requires.
Will I get a refund?
Refunds depend on InteraXon’s refund policy and the timing of your cancellation relative to your billing cycle. Many digital subscriptions do not provide pro-rated refunds for unused time, but exceptions may apply for billing errors, duplicate charges, or other special circumstances. If you believe you are owed a refund, state the reason clearly in your cancellation request and provide proof of payment.
If a refund is granted, processing times vary by payment method and bank. If you paid by credit card, a refund may appear on your statement within several business days to a few weeks depending on your card issuer.
Star Muse plans and pricing
| Plan | Price | Billing period |
|---|---|---|
| Basic | Varies | Varies |
| Premium | Varies | Varies |
| Family / Multi-user | Varies | Varies |
Your consumer rights in Canada
Canadian consumer protection laws vary by province but generally protect against unfair business practices, misleading representations, and unauthorized charges. You have the right to clear information about recurring charges and cancellation terms before you subscribe. If a provider does not honor its stated cancellation or refund policy, you may have recourse through your provincial consumer protection office.
For privacy and personal data concerns, the federal Personal Information Protection and Electronic Documents Act (PIPEDA) applies to many private-sector organizations. You can request access to your personal data or ask for corrections and deletion where applicable. For billing disputes, your bank or card issuer may offer chargeback options if the company fails to resolve a legitimate dispute.
Customer experiences
Customers who successfully cancel by emailing the official support address or sending a signed letter typically report straightforward outcomes when they provide clear identifying information and proof of payment. Response times vary; email tends to be faster than postal mail in practice.
Some customers report delays when requests are missing key details (account email, order number) or when the request is sent from an email address not associated with the account. Retaining confirmation emails, timestamps, and any correspondence is helpful if there is a disagreement about the cancellation date or refund eligibility.
Documentation checklist
- Account email address and full name used for the subscription
- Subscription or order number (if available)
- Date of subscription and date you request cancellation
- Proof of payment (receipt, credit card statement entry)
- Copies/screenshots of prior correspondence with support, if any
Common mistakes
Common mistakes include sending a cancellation request from an email address that is not linked to the account, omitting the order or subscription number, or failing to request confirmation of cancellation. For example, a user who emails a general inbox without account details may receive a generic response asking for verification, which delays processing.
Another frequent error is assuming deletion of an app from a device cancels the subscription; uninstalling an app does not automatically stop recurring billing. Always follow the provider’s cancellation process and get written confirmation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email to support | Possible; case-by-case, depends on timing and reason | Low - fast to send and usually faster to process |
| Postal mail | Possible; case-by-case, same criteria as email | Medium - slower due to postage and processing time |
After cancelling
After you submit a cancellation request, keep copies of your message and any confirmation you receive. If you do not get a confirmation within a reasonable time (for example, 7 - 14 business days by email, longer for postal mail), follow up using the same channel and reference your initial request.
Helpful resources: InteraXon’s main site and support pages, general Canadian consumer protection information, and privacy guidance from the Office of the Privacy Commissioner can help with disputes or data requests. For bank-related disputes or chargebacks, contact your financial institution promptly.
InteraXon contact and resources: InteraXon (company), [email protected]. Government and consumer resources: Competition Bureau of Canada, Office of the Privacy Commissioner of Canada, Financial Consumer Agency of Canada.
Address
InteraXon Inc., 22 St. Clair Avenue East, Suite 200, Toronto, ON M4T 2S3, Canada