Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Symphonic
Bay 24 ‑ 21 Highfield Circle SE
T2G 5N6 Calgary
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Symphonic service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Symphonic: Easy Method
What is Symphonic
Symphonic is a music distribution and label-services company that helps artists and labels distribute content to streaming platforms, collect royalties, access analytics, and manage collaborators and royalty splits. It offers self-service paid plans (for example, a Starter plan) and bespoke Partner services for established artists, labels or managers.
How to cancel Symphonic
- Web - Starter plan: Sign in to your Symphonic account, go to the Account badge ► Manage Subscription and follow the cancellation steps. You will retain access for the remainder of the 1‑year term; content is removed after the term expires.
- Web - other paid services / Commercial Agreements: Review your active Service terms or Commercial Agreement for termination rules. Services that auto‑renew will keep charging until you cancel per those terms.
- App Store / iOS subscriptions: You must cancel through Apple (for example Settings ► [your name] ► Subscriptions). Symphonic cannot cancel App Store subscriptions for you.
- Google Play / Android subscriptions: Cancel via the Google Play app under Payments & Subscriptions (Symphonic cannot cancel these on your behalf).
- Registered mail option: If you prefer a formal written cancellation, send a registered letter (raccomandata A/R) to Symphonic’s Canadian address: Bay 24 ‑ 21 Highfield Circle SE, Calgary, Alberta T2G 5N6, Canada.
What happens when you cancel
If you cancel a subscription that has a fixed term (for example the Starter annual plan), you typically retain access until the paid term ends; after the term expires Symphonic removes your content. For services governed by a Commercial Agreement, termination provisions in that agreement determine timing and effects. Auto‑renewing services will continue to bill until you cancel according to the applicable terms. Distribution and service access will stop in line with the plan’s termination rules; royalty collection and payouts are handled per Symphonic’s payout schedule and agreement terms.
Will I get a refund?
Symphonic’s stated policy is that, except where otherwise stated or required by law, all fees are non‑refundable. For the Starter plan specifically, there are no refunds once you join; you keep access until the year ends and then your content is removed. Refunds for subscriptions purchased via the App Store or Google Play are subject to Apple’s or Google’s refund policies and any applicable Canadian laws. If you believe you have a statutory right to a refund in your province, raise that with Symphonic and, if needed, with your provincial consumer protection agency.
Symphonic plans and pricing
| Plan | Price (published) | Period | Features |
|---|---|---|---|
| Starter | US$19.99 | Annual | Keep 100% of royalties (100% from DSPs; partial on UGC like YouTube/TikTok), unlimited releases & collaborators, analytics, SplitShare® distribution to 200+ platforms |
| Partner | Custom (percentage‑based) | Custom / Application‑based | Personalized support for established artists/labels, playlist pitching, marketing to DSPs, unlimited artists/releases, typical royalty split (often ~85/15) |
| Note: Pricing published for Canada is listed in USD only; payments are likely processed in USD. | |||
Your consumer rights in Canada
Canadian consumer protection law can provide rights beyond a provider’s stated policies, depending on the province and how a service is classified (digital goods vs. services). Symphonic’s terms state that fees are non‑refundable except as required by law, but provincial statutes or consumer protection rules may allow cancellation or refunds in certain circumstances. App Store and Google Play purchases are also subject to Apple’s and Google’s refund processes and to applicable Canadian law. If you believe a statutory right applies, contact Symphonic first and, if unresolved, contact your provincial consumer protection agency or the federal resources at canada.ca - Consumer Protection for guidance.
Customer experiences
Reviews are mixed. Many users praise Symphonic for responsive, human customer support, reliable royalty payments, ease of use, and long‑term loyalty; Trustpilot reviews overall are generally positive (around 4.4/5). Other users report negative experiences such as withheld royalties, account closures without clear warning, communication problems, and complaints about upselling or status transparency. As with any distributor, experiences vary by case and depend on the specific plan, contract, and support interactions.
Documentation checklist
- Account email and username; subscription/plan name (e.g., Starter)
- Order confirmation, receipts, and proof of payment (credit card, PayPal, bank statements)
- Screenshots of subscription status, billing history, and any cancellation buttons
- Copies of correspondence with Symphonic support (dates, names, ticket IDs)
- Signed Commercial Agreement (if applicable) or terms that apply to your paid service
- App Store / Google Play purchase receipts if subscription was billed through those platforms
- If sending registered mail: a copy of the letter sent and tracking/return receipt
Common mistakes
Users commonly try to cancel App Store or Google Play subscriptions through Symphonic instead of using Apple’s or Google’s subscription management, resulting in continued charges. Some people assume cancellation entitles them to a pro‑rated refund - Symphonic’s policy (and many distributor policies) generally state fees are non‑refundable unless required by law. Others cancel without saving proof of payment, invoices or correspondence and then find it harder to challenge continued billing. Finally, expect that cancelling a Starter annual plan usually preserves access until the paid year ends, and that content may be removed at term expiry; misreading this leads to surprise content loss.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web - Starter (Account ► Manage Subscription) | Generally non‑refundable (no refunds for Starter; access retained until year end) | Easy |
| Web - Other paid services / Commercial Agreement | Generally non‑refundable unless agreement or law provides otherwise | Varies (depends on agreement) |
| App Store / iOS | Subject to Apple’s refund policy and applicable law | Medium (manage via Apple) |
| Google Play / Android | Subject to Google’s refund policy and applicable law | Medium (manage via Google Play) |
| Registered mail (formal written cancellation) | Does not guarantee a refund; creates formal proof of notice | Medium |
After cancelling
After you cancel, download and back up any content, release assets, and analytics you need before your access ends. Monitor royalty reports and bank statements for several payout cycles to confirm distributions stop or continue as expected. If you purchased through Apple or Google and believe a refund is owed, request it using the platform’s refund process (see the links below). If you encounter disputes you cannot resolve with Symphonic, gather your documentation and consider contacting your provincial consumer protection agency.
Helpful links: Symphonic reviews on Trustpilot - Trustpilot: Symphonic; Apple subscription support - Manage subscriptions on iPhone or iPad; Google Play subscriptions - Manage subscriptions with Google Play.
Address
Send registered cancellation correspondence (raccomandata A/R) to:
Bay 24 ‑ 21 Highfield Circle SE, Calgary, Alberta T2G 5N6, Canada