Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Tidal service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Tidal: Easy Method
What is Tidal
TIDAL is a subscription music streaming service offering high-quality audio (including HiFi and Hi-Res FLAC and spatial formats like Dolby Atmos), offline listening and curated playlists. It provides individual, family and student plans, and can be accessed via the web, mobile apps, and third-party platforms such as Apple App Store and Google Play.
How to cancel Tidal
- Web (TIDAL site): Log in at account.tidal.com → go to Subscription → click "Cancel Subscription" and confirm. See TIDAL’s guide: Cancel TIDAL Subscription or Trial.
- Android (Google Play): Open the Google Play Store app → Payments & subscriptions → Subscriptions → select TIDAL → Cancel subscription. See instructions: Cancel TIDAL Subscription or Trial.
- iOS (Apple App Store): Cancel via Apple’s subscriptions interface in your iTunes/App Store account settings ("Manage App Subscriptions"). TIDAL cannot cancel App Store subscriptions for you. See: Cancel TIDAL Subscription or Trial.
What happens when you cancel
When you cancel, your subscription will remain active until the end of the current paid period; you will retain access to the service through that date. Automatic renewal is stopped, so no further regular billing should occur from the platform you used to subscribe. Your account data - library, playlists and preferences - typically remain associated with your account but may be removed later if you delete the account; consult TIDAL’s terms for data retention details. If you resubscribe later, your previous content is usually restored to the same account, though third-party migrations and duplicates have been reported by some users.
Will I get a refund?
TIDAL’s policy is that refunds are generally not issued after seven (7) days from purchase unless local law requires otherwise. If you subscribed via Apple or Google Play, TIDAL cannot process refunds and you must contact the respective platform to request one. Canadians do not benefit from the EU/UK 14-day "right of withdrawal" - that rule does not apply in Canada and TIDAL does not appear to offer a similar statutory 14-day refund for Canadian customers. If you believe provincial consumer-protection rules or specific circumstances apply (for example, misrepresentation or unauthorized charges), you may have additional remedies under provincial law; keep documentation and seek guidance from your provincial consumer protection office if needed. For TIDAL’s official refund information: TIDAL Refund Policy and Refund FAQs.
Tidal plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Individual (web) | C$10.99/month + applicable sales tax | Monthly | High-quality sound (HiFi/HiRes FLAC, Dolby Atmos), ad-free, offline listening, personalized mixes |
| Family (up to 6 members, web) | C$16.99/month + applicable sales tax | Monthly | Same as Individual, plus individual accounts for family members |
| Student (web) | C$5.49/month + applicable sales tax | Monthly | High-quality sound, ad-free, offline listening, curated study playlists |
| Individual via iOS App Store | C$13.99/month | Monthly | Same as Individual, includes App Store surcharge |
| Family via iOS App Store | C$22.99/month | Monthly | Same as Family, via App Store including surcharge |
Note: Web prices are typically lower than in-app prices because app-store commissions (Apple/Google) are passed on to users. For best pricing, sign up via the website.
Your consumer rights in Canada
Canadian consumers are not covered by the EU/UK 14-day "right of withdrawal." Provincial consumer protection laws may provide remedies related to misrepresentation, defective service, or automatic renewals, but specifics vary by province (for example, Ontario or Quebec consumer protection statutes). TIDAL’s terms indicate no refunds beyond seven days unless a law requires otherwise; if you believe your situation is covered by provincial rules (unauthorized charges, misleading statements, failure of service), gather documentation and consult your provincial consumer-protection office or a legal advisor for next steps.
Customer experiences
User reviews are mixed. Many subscribers praise TIDAL for strong audio quality and its hi-res and spatial streaming options. On the negative side, users report app instability (crashes, lag), problematic downloads, duplicate-playlist or migration errors, and difficulties with customer support. Several reviewers mention unexpected recurring charges after cancellation and the inability of TIDAL to issue refunds for purchases made through Apple or Google. In Canada, some features - such as Alexa support - have reportedly been unavailable for certain users.
Documentation checklist
- Account email and username (TIDAL account details)
- Proof of purchase or billing (credit card/Apple/Google receipt)
- Screenshots: subscription page, billing history, cancellation confirmation
- Dates: original purchase date, date of cancellation request
- Copies of any correspondence with TIDAL or platform support
- If mailing a cancellation letter, keep the registered-mail receipt (proof of delivery)
Common mistakes
People often assume cancelling in the TIDAL app will stop charges when the subscription was actually set up through Apple or Google; in those cases you must cancel through Apple or Google. Another frequent error is not keeping proof of cancellation - screenshots or confirmation emails are essential if you need to dispute a charge. Expecting an automatic refund beyond seven days without a legal basis is a common misunderstanding. Finally, some users overlook multiple accounts (for example, a second account tied to a different email), so verify which account is billed before cancelling.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (TIDAL site) | Possible only within 7 days per TIDAL policy; otherwise no (unless provincial law requires) | Low |
| Android (Google Play) | TIDAL cannot issue refunds; contact Google Play for refund requests | Low - Medium |
| iOS (Apple App Store) | TIDAL cannot issue refunds; contact Apple for refund requests | Medium |
| Mail (written cancellation to TIDAL SW INC) | Refunds handled per policy; mailing provides proof of notice but does not guarantee refund | Medium |
After cancelling
After you cancel, download or export any playlists or content you want to keep, save receipts or screenshots of your cancellation confirmation, and verify that no further charges occur on your payment method. If you subscribed through Apple or Google and need a refund, contact their support directly - TIDAL cannot process platform refunds. For TIDAL help and policies, see Cancel TIDAL Subscription or Trial, TIDAL Refund Policy, and Refund FAQs. If charges continue after cancellation, contact your bank and your provincial consumer-protection agency for advice.
Address
For postal cancellation notices or correspondence:
TIDAL SW INC
157 Adelaide St W, Suite 711
Toronto, ON, M5H 4E7
CANADA
If you send a written cancellation, use registered mail (proof of delivery / raccomandata A/R) or another tracked service and retain the receipt as evidence.