Cancellation service N°1 in Switzerland
Contract number:
To the attention of:
Cancellation Department – Tomplay
Av. C.-F. Ramuz 80
1009 Pully
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Tomplay service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Tomplay: Easy Method
What is Tomplay
Tomplay is a subscription service that provides interactive sheet music and playback features for many instruments, offering accompaniment tracks, tempo control, looping and annotation tools through web and mobile apps. Access to the catalogue is provided by subscription (monthly or annual), and features vary by plan and platform.
How to cancel Tomplay
- Via Tomplay website or app: sign in, go to My Account → My Subscription → Manage My Subscription and follow the cancellation prompts. Access continues until the end of your current billing period; payments are non-refundable. See Tomplay terms: tomplay.com - Terms & Conditions.
- If you subscribed through the Apple App Store (iOS), cancel through your Apple subscription settings (Settings → [your name] → Subscriptions or App Store → your Apple ID → Subscriptions). Apple handles billing and refunds per its rules: Tomplay - Apple terms.
- If you subscribed through Google Play (Android), cancel through your Google Play account (Play Store → Menu → Subscriptions) following Google’s policies. Tomplay guidance: Tomplay Help - Manage subscription.
What happens when you cancel
When you cancel a Tomplay subscription via the website or app, your account remains active until the end of the current billing period; after that date access to paid content (including downloaded scores tied to subscription access) is disabled. Canceling stops automatic renewal - your account and any saved settings or annotations may remain associated with your account, but access to premium content ends unless you resubscribe. If you cancel through Apple or Google, those stores control the cancellation timing and you keep access until their recorded subscription expiry.
Will I get a refund?
Tomplay’s standard policy is that payments are final and non-refundable except where explicitly stated. There is a 14‑day “cooling‑off period” during which you may be eligible for a full refund if you have not accessed the paid parts of the service in that time. Annual subscriptions booked with a free 14‑day trial can be canceled during the trial to avoid charges; once the trial ends and the paid subscription begins, refunds are generally not provided. Apple and Google purchases are subject to the respective store refund policies and processes, not Tomplay’s direct refund handling. See Tomplay’s Apple terms for details: AppleTerms, and Tomplay terms: Terms & Conditions.
Tomplay plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Annual Subscription (via website, USD $149 equivalent) | ≈ C$210 (pre‑tax), ≈ C$238 (after tax) | Annual | Unlimited catalogue access (most instruments), ~200 new scores/week, multi‑device access, 14‑day free trial (if selecting annual) |
| Annual Subscription (user‑reported) | C$244.40/year (≈ C$20.37/month) | Annual | Same features as above |
Your consumer rights in Canada
Digital subscriptions like Tomplay are governed primarily by the contract and the provider’s stated policies. Canadian consumer protections for physical goods (e.g., implied warranties) generally do not apply to digital subscription access. Tomplay’s explicit refund/cancellation terms (including the 14‑day cooling‑off if unused) set expectations for refunds. Canadian regulators require clear and non‑misleading disclosures about free trials and automatic renewals; if you believe you were misled about a free trial or renewal, you can raise the issue with local consumer protection authorities.
Customer experiences
Many users praise Tomplay’s interface, interactive playback controls (tempo, looping), accompaniment audio, and annotation tools, saying these features aid practice and motivation. Customer support responsiveness is cited positively by several reviewers. On the other hand, negative feedback often concerns difficulty finding or completing the cancellation process (particularly for auto‑renew via account or in‑app stores), unexpected charges from misunderstood trials, and the loss of access (including downloaded scores) immediately after subscription expiry. Some users also report browser‑viewer shortcomings compared with the app experience.
Documentation checklist
- Account email or username used with Tomplay
- Order receipt or transaction ID (email confirmation or store receipt)
- Date you subscribed and (if applicable) trial start/end dates
- Payment method and last 4 digits of card or store (Apple/Google) reference
- Specify purchase channel (Website, iOS App Store, or Google Play)
- Screenshots of subscription status or billing page and any relevant emails
Common mistakes
Users often assume cancelling the app will stop the subscription - deleting the app does not cancel billing. Another common error is not canceling before an automatic renewal or believing a free trial was canceled when it was not; this leads to unexpected charges. Trying to request a refund from Tomplay for purchases made through Apple or Google typically fails because those stores control billing and refunds. Finally, some expect partial‑period refunds after cancelation - Tomplay’s policy normally does not provide pro‑rata refunds.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Tomplay website / in‑app account | Only 14‑day cooling‑off refund if unused; otherwise payments generally non‑refundable | Easy - cancel via My Account → My Subscription → Manage My Subscription |
| Apple App Store (iOS) | Refunds handled by Apple per App Store policies | Medium - must use Apple subscription settings; procedures and decision by Apple vary |
| Google Play (Android) | Refunds handled by Google Play per its policies | Medium - cancel via Google Play subscriptions; Google controls refunds |
After cancelling
After you cancel, confirm the subscription status in your Tomplay account or in your Apple/Google subscription settings and keep any confirmation emails or screenshots. Access to premium content continues until the end of the paid billing period; once expired, you can restore access by re‑subscribing. For help or to request a refund within the 14‑day cooling‑off period, contact Tomplay support and reference your documentation. Useful links: Manage subscriptions help: Tomplay Help, Terms & Conditions: tomplay.com/terms-and-conditions, Apple purchases: Tomplay - Apple terms. If you prefer written notice by registered mail (raccomandata A/R), send correspondence to the company address below and keep proof of posting.
Address
Tombooks LLC, Av. C.-F. Ramuz 80, Pully, Vaud 1009, Switzerland