Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Tunein
1875 Mission St Suite 103
94103 San Francisco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Tunein service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
Cancellation Tunein: Easy Method
What is Tunein
TuneIn is a streaming service and app that provides live radio, podcasts, music stations and audio content from around the world. It offers a free tier with ads and an optional paid Premium subscription that adds features such as live sports, audiobooks and fewer ads.
How to cancel Tunein
- If you subscribed via the Apple App Store: you must cancel through your Apple subscriptions - TuneIn cannot cancel this for you. See TuneIn's help article: Unsubscribe from TuneIn Premium.
- If you subscribed via Google Play (Android): you must cancel through the Google Play Store - TuneIn has no access to cancel these subscriptions. See the same TuneIn help article for guidance: Unsubscribe from TuneIn Premium.
- If you subscribed via TuneIn.com (web) or via the TuneIn Live Skill: log in at TuneIn.com, go to My Account → Settings → Subscription tab → Cancel Subscription → Complete Cancellation. Full steps are in TuneIn's help: Unsubscribe from TuneIn Premium.
- Cancellation can be done at any time; if you cancel before the next payment due date you will not be charged again. For confirmation, see TuneIn's cancellation policy: Can I cancel at any time?.
What happens when you cancel
When you cancel, your subscription will stop auto‑renewing at the end of the current billing period. You generally retain access to Premium features for the remainder of the paid period, after which your account reverts to the free tier. If you cancelled through a platform store (Apple or Google), that store controls billing and access; TuneIn cannot change or terminate a store-managed subscription on your behalf. TuneIn maintains account data per its privacy and account policies; cancelling does not automatically delete your TuneIn account or stored preferences unless you follow account deletion procedures.
Will I get a refund?
TuneIn’s publicly available help does not state a general refund policy - there is no explicit, documented "refund by TuneIn" process in its help pages. If you subscribed through Apple or Google, refunds (if any) are handled by those stores under their own policies and are not controlled by TuneIn. Free trials provided through partners such as Sonos that do not require a payment method will simply expire at the end of the trial with no refund action required. In Canada there is no general legal right to a refund for digital subscriptions - merchants set their own refund terms - so refunds are determined by the merchant or the payment/store provider, not by a statutory right to return digital content.
Tunein plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| TuneIn Premium (press release monthly) | C$8.99 | Monthly | Full Premium access including live sports, audiobooks, commercial‑free music, fewer ads |
| TuneIn Premium (App Store in‑app purchase sample) | C$10.99 | Unknown (likely Monthly via Apple IAP) | Premium access via in‑app purchase (pricing varied by listing) |
Note: TuneIn’s official Canadian launch price is listed as C$8.99/month. App Store in‑app pricing can vary (examples seen in Canada include C$10.99, C$13.99, etc.), likely due to platform/store adjustments. No official annual price was publicly disclosed in the available materials.
Your consumer rights in Canada
Under Canadian law there is no general automatic right to cancel or receive a refund for digital subscriptions after purchase; merchants set the refund and cancellation terms for digital services. Some provincial consumer rules allow limited cancellation rights for specific direct‑sale contracts within short “cooling‑off” windows, but those rules typically do not apply to online digital subscriptions such as TuneIn. If you believe a merchant has engaged in unfair practices (for example, failure to disclose auto‑renewal), provincial consumer protection offices provide complaint processes; remedies vary by province.
Customer experiences
Public reviews for TuneIn are mixed but skew negative in many public channels. Longstanding complaints include excessive or unskippable advertising, geoblocking of stations that were previously available, app instability and crashes, and difficulties with account linkage or auto‑renewal control. A small percentage of users report satisfactory experiences, but review aggregates show a much higher proportion of negative feedback. Community posts describe particular pain points such as trouble cancelling partner promotions and confusion when subscriptions were billed through platform stores rather than directly by TuneIn.
Documentation checklist
- Account email/username used with TuneIn
- Receipt or order confirmation (email or screenshot) showing the subscription start date and billed amount
- Payment method details (last four digits of card, Apple ID, or Google account email) to identify the billing source
- Evidence of trial or partner promotion (e.g., Rivian, Sonos) if applicable
- Screenshots showing active subscription in TuneIn or in your Apple/Google subscription manager
Common mistakes
Users commonly try to cancel from within the TuneIn app when their subscription is billed through Apple or Google; that does not stop store‑managed renewals. Another frequent error is assuming cancelling the app (removing it from the device) cancels the paid subscription - it does not. People also expect an automatic refund after cancellation; TuneIn’s published materials do not guarantee refunds, and refunds for store purchases are subject to the store’s policy. Example: an Apple IAP subscriber who deletes the TuneIn app but does not cancel the Apple subscription continues to be billed until they cancel through their Apple subscriptions.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store subscription | Refunds possible only via Apple’s refund processes; TuneIn cannot issue store refunds | Easy to cancel via Apple subscriptions, refunds handled by Apple (varies) |
| Google Play subscription | Refunds possible only via Google Play's policies; TuneIn cannot issue store refunds | Easy to cancel via Google Play Subscriptions, refunds handled by Google (varies) |
| TuneIn.com or TuneIn Live Skill (direct) | TuneIn’s help does not state a general refund policy; refunds are not guaranteed and would be subject to TuneIn support review | Easy to cancel in your TuneIn account settings; refund outcome uncertain |
After cancelling
After you cancel, keep confirmation of the cancellation (email or screenshot) and monitor your payment method for any unexpected charges. If you cancelled via Apple or Google and need a refund, request it through the relevant store’s support channels. For TuneIn account cancellations or questions, use TuneIn’s help center: TuneIn Help and TuneIn’s cancellation article: Unsubscribe from TuneIn Premium. For general account cancellation policies and support contact options, see TuneIn support: Cancelling Accounts.
Address
For formal notices or mailed correspondence you can use the corporate contact address shown on TuneIn’s contact page: 1875 Mission St Suite 103, #397, San Francisco, CA 94103, United States. If you send physical mail, consider using certified mail or an equivalent tracked service (for example, certified mail / raccomandata A/R) to obtain delivery confirmation.