Service de résiliation N°1 en India
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Wynk.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Wynk: Easy Method
What is Wynk
Wynk is a music and media service operated under the Airtel umbrella that historically offered streaming, playlists and premium, ad‑free tiers. Publicly available information indicates Wynk Music was discontinued in December 2024 and the Wynk Super App listed in Canadian app stores is shown as free with no paid subscriptions for Canada.
How to cancel Wynk
- If you subscribed through the App Store or Google Play, cancel the subscription through your Apple or Google account subscription settings (platforms manage those subscriptions directly). If you subscribed directly to Wynk (web or app) and a subscription option is available, open your Wynk account settings or subscription page and follow the on‑screen cancellation link; if no direct cancellation option exists, contact Wynk/Airtel customer support. In all cases, check that auto‑renewal is turned off and keep a screenshot or confirmation.
What happens when you cancel
When you cancel, Wynk states you will retain access until the end of your current billing period; cancellation stops future auto‑renewals but does not usually end the active period early. According to Wynk’s terms, payments are generally non‑refundable and you should expect to be able to use the service through the paid period you already covered. Account data and playlists typically remain tied to your Wynk/Airtel account but policies on retention or deletion are governed by Wynk/Airtel terms and may vary.
Will I get a refund?
Wynk’s official terms say payments are non‑refundable and there are no refunds or credits for partial or unused membership periods, subject to applicable law. Airtel (Wynk’s parent) may, at its sole discretion, extend your subscription or issue a pro‑rata refund if service access was interrupted or the service was defective. For Canadian users, Wynk’s terms do not explicitly provide a statutory cooling‑off or 14‑day withdrawal right.
Wynk plans and pricing
| Plan | Price (CAD) |
|---|---|
| Wynk (Canada) | Free / No paid subscriptions (Wynk Music discontinued Dec 2024) |
Your consumer rights in Canada
Canadian law does not create a universal 14‑day automatic refund right for digital subscriptions; consumer remedies depend on provincial rules and whether the service was defective, misrepresented or not delivered. Deceptive practices or failure to provide the purchased service may give rise to remedies under the Competition Act or provincial consumer protection statutes (for example Quebec’s Consumer Protection Act). If you were charged after cancellation, Canadian consumers can dispute the charge with their card issuer and may file a complaint with their provincial consumer protection office.
Customer experiences
Reviews are mixed: users praise Wynk for its music library, ad‑free listening on premium tiers, and easy playlists, while others report problems with billing - particularly charges continuing after they cancelled via Google Play or other platforms - and slow or unhelpful support responses. These negative experiences often concern refunds and post‑cancellation charges rather than the core streaming features.
Documentation checklist
- Account email, subscription ID or order receipt; date of cancellation attempt; screenshots showing subscription status or cancellation confirmation; billing statements showing disputed charges; copies of any messages or support tickets; proof of cancellation with Apple/Google if applicable.
Common mistakes
A frequent mistake is attempting to cancel a platform‑managed subscription (App Store or Google Play) inside the Wynk app or website; platform subscriptions must be cancelled in the respective Apple/Google account settings. Another common error is not keeping records - users who do not save screenshots, receipts, or confirmation emails can have difficulty proving cancellation when disputing charges. Finally, relying solely on in‑app messages without verifying the subscription status in the App Store/Google Play or bank statements can lead to unexpected renewals.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Wynk direct (app/website) | Unlikely (terms: non‑refundable; exceptions at Airtel’s discretion) | Low to medium (depends on available account controls and support responsiveness) |
| Apple App Store | Refund handled by Apple; possible but subject to Apple review | Medium (use Apple’s report‑a‑problem or subscription management) |
| Google Play | Refund handled by Google Play; possible subject to Google’s policies | Medium (use Google Play Help → Order History → Request a refund) |
| Card issuer dispute (chargeback) | Possible (bank dependent); can result in temporary reversal while investigated | Medium to high (requires documentation and bank procedures) |
| Contact Airtel customer relations (formal letter) | Possible (Airtel may grant pro‑rata refunds or extensions at discretion) | Medium (formal request may take time and follow‑up) |
After cancelling
Check and keep confirmation that auto‑renewal is off and retain access until the end of the billing period. If you need a refund or were charged after cancelling, gather the documentation listed above and first contact the platform (Apple/Google) or Wynk/Airtel support. If that does not resolve the issue, raise a dispute with your card issuer and consider filing a complaint with your provincial consumer protection office. For reference, Wynk’s terms are available online and platform help pages explain how to manage subscriptions.
Helpful links: Wynk Terms & Conditions: wynk.in Terms. Manage Apple subscriptions: Apple support - manage subscriptions. Manage Google Play subscriptions: Google Play - cancel subscriptions. For federal competition or deceptive practices concerns: Competition Bureau Canada.
Address
Send formal, trackable correspondence (registered/certified mail such as raccomandata A/R to ensure delivery confirmation) to:
Airtel Digital Limited
Plot No. 16, Udyog Vihar Phase IV
Gurgaon 122015, India