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I hereby notify you of my decision to terminate the contract relating to the Yokee service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Yokee: Easy Method
What is Yokee
1. Overview
Yokee is a mobile and web karaoke service that offers a catalogue of songs, backing tracks, recording and sharing features, and a VIP subscription that unlocks ad-free access and additional functionality. The app is available on iOS (App Store), Android (Google Play) and via Yokee’s website.
2. How to cancel Yokee
- App Store (iOS) - You cannot cancel from within Yokee. Open your iPhone/iPad Settings → tap your name → Subscriptions → find Yokee and tap Cancel Subscription. Cancelling through Apple stops automatic renewal but the subscription remains active until the end of the paid period.
- Google Play (Android) - You must cancel through your Google Play account. Open the Google Play Store → Profile (top right) → Payments & subscriptions → Subscriptions → select Yokee → Cancel subscription. Yokee cannot cancel it for you.
- Web / Direct (Yokee account) - If you subscribed directly on Yokee’s website with a credit card, cancel via your Yokee account page or the cancellation link provided in your account or receipts. If you cannot cancel online, contact Yokee support and, if necessary, send a registered cancellation letter (raccomandata A/R) to the company address (see last section).
3. What happens when you cancel
When you cancel a subscription purchased through Apple or Google, the cancellation prevents future renewals but the subscription typically remains active until the current paid period ends. When you cancel a direct (web) subscription, Yokee’s terms indicate the subscription will stop according to the account settings or as confirmed by Yokee. Access to VIP features (unlimited catalogue, ad-free experience, saving and sharing performances) will generally continue until the end of the billing period, after which those features are removed.
Recorded items, saved performances or content you created may be subject to Yokee’s data and content policies; some users report restrictions on playback/posting without VIP. If retaining copies is important, export or save your recordings before your subscription ends and keep receipts or screenshots of account status.
4. Will I get a refund?
Yokee’s terms state that there are no refunds or credits for recurring billing subscriptions once the transaction is processed, to the extent permitted by applicable laws. In practice, Apple and Google have their own refund processes and may issue refunds for eligible cases through their support channels.
Canadian statutory rights may still apply. Provincial consumer protection rules can provide cooling-off or refund rights in certain circumstances; Yokee’s terms do not override those statutory rights. If you believe you were misled, charged in error, or entitled to a statutory refund, contact your payment provider (Apple/Google or your card issuer) and your provincial consumer protection office.
5. Yokee plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Weekly (after 7‑day free trial) | C$7.99 / week | Weekly | Unlimited VIP catalogue, ad‑free, save & share performances |
| Monthly | C$17.99 / month | Monthly | Unlimited VIP catalogue, ad‑free, save & share performances |
6. Your consumer rights in Canada
Under Canadian law, consumer protection for digital goods and subscriptions varies by province. Statutory rights - such as cancellation periods, requirements to disclose recurring payments, and protections against misleading practices - may apply and cannot be overridden by a private terms-of-service clause. Examples include stronger protections under Quebec’s Consumer Protection Act and various disclosure rules in other provinces.
If you believe Yokee has breached disclosure obligations, automatically renewed without proper notice, or charged you incorrectly, you can raise the issue with your payment provider, file a complaint with your provincial consumer protection office (e.g., Office de la protection du consommateur in Quebec), or seek recourse via small-claims court. Keep records of communications, receipts and screenshots to support your case.
7. Customer experiences
User feedback is mixed. Positive reports highlight a large song catalogue, appealing backing tracks/background music and, in some cases, responsive customer service when problems arose. Some users prefer Yokee’s free features and say it’s a useful, legitimate karaoke option.
Negative feedback commonly notes that many core features - saving recordings, playback, posting and access to a full catalogue - are gated behind the VIP subscription, making the app much less usable without paying. Other complaints include deleted or inaccessible recordings unless subscribed, limited search/song availability, and subscription pricing perceived as high compared with alternatives. Consider these experiences when deciding whether to subscribe or to request a refund.
8. Documentation checklist
- Subscription receipt or invoice (from Apple/Google or Yokee)
- Account email/ID used for the purchase
- Date(s) of charges and last payment amount (bank or card statement screenshot)
- Screenshots of subscription status in the app or store
- Any correspondence with Yokee support or app store support
- Proof of attempted cancellation (if applicable)
9. Common mistakes
Common mistakes include trying to cancel inside the Yokee app when the subscription was purchased through Apple or Google (Yokee cannot cancel those for you), waiting until after the renewal date and assuming you will receive an automatic refund, and not checking which account (Apple ID, Google account, or email) was used for purchase. Other errors are failing to save receipts or screenshots before removing the app, and confusing free trial end dates with billing start dates. To avoid issues, confirm the platform of purchase, cancel before the renewal date, and keep documentation.
10. Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple support; Yokee’s terms say no refunds but Apple may grant refunds in eligible cases. | Medium - use Apple Subscriptions settings and Apple Support if requesting a refund (Apple refund requests). |
| Google Play (Android) | Refunds handled by Google Play; Yokee cannot issue refunds for Play purchases but Google may approve refunds per its policy. | Medium - cancel via Google Play subscriptions and request refunds via Google Play Help (Google Play refunds). |
| Web (Yokee direct) | Yokee’s terms: generally no refunds once processed; statutory rights in Canada may provide exceptions. | Low - Medium - cancel from your account or contact Yokee support; escalate with receipts or registered mail if necessary. |
| Registered mail to company address | No guaranteed refund per Yokee terms, but provides proof of cancellation notice and may help disputes. | Medium - useful for formal notice; cross-border delivery and response times may vary. |
11. After cancelling
After cancelling, verify that auto‑renewal is disabled in the platform where you subscribed and keep screenshots or confirmation emails showing the cancellation and the date when access will end. If you need a refund, contact the platform (Apple/Google) or your bank/card issuer promptly and provide documentation. If you subscribed directly and do not get a satisfactory response, consider filing a complaint with your provincial consumer protection office.
Useful links: Apple subscriptions and refunds (manage/cancel subscriptions), Google Play subscriptions and refunds (manage/cancel subscriptions and request a refund), Government of Canada consumer information (Competition Bureau), Quebec consumer protection office (Office de la protection du consommateur) and Ontario consumer protection overview (Government of Ontario - Consumer Protection).
12. Address
Send registered mail (raccomandata A/R) to:
Room 106, Building 1, No. 28 Qinglan Street, Xiaoguwai Street, Panyu District, Guangzhou City, China