Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Zipdj
Maple
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Zipdj service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Zipdj: Easy Method
What is Zipdj
ZIPDJ is a Toronto‑registered online music service that provides DJ‑focused downloads and curated packs across multiple electronic and other genres. It offers several subscription tiers for monthly or annual access to a set number of high‑quality MP3 downloads or unlimited downloads depending on the plan.
How to cancel Zipdj
- Cancel online: sign in to ZIPDJ's web application and use the "Cancel Account" function. Submit the cancellation at least 72 hours before your next scheduled renewal to prevent being billed for the following period. If you cancel mid‑cycle, your account remains active until the end of the current billing period.
- If you cannot access the web cancellation function, contact ZIPDJ support via their contact page: ZIPDJ Contact. Note ZIPDJ does not support cancellation through the App Store or Google Play; cancellation is managed through the web interface or by contacting support.
- After cancelling, save or screenshot any on‑screen cancellation confirmation and keep copies of support emails for your records.
What happens when you cancel
When you cancel using ZIPDJ's web "Cancel Account" function, your account will remain active until the end of the current billing period. ZIPDJ will not charge subsequent renewals if the cancellation request was submitted in the required timeframe (at least 72 hours before renewal). Your downloaded files remain on your devices, but access to downloadable content and account features will end when the paid period expires. ZIPDJ's public materials do not describe automatic deletion of account data on cancellation; keep copies of receipts and any confirmation messages you receive.
Will I get a refund?
ZIPDJ's published policy states that payments are non‑refundable. There are no refunds for any portion of a current subscription period even if you cancel mid‑cycle. ZIPDJ's FAQs reiterate this rule and do not describe a voluntary 14‑day "cooling‑off" refund right. If you believe a refund is required by applicable Canadian consumer protection law, you may need to raise that with ZIPDJ support and, if unresolved, pursue remedies under provincial consumer protection statutes. ZIPDJ's publicly posted policies do not acknowledge statutory refund exceptions.
Zipdj plans and pricing
| Plan | Price (approx. CAD) | Period | Features |
|---|---|---|---|
| Silver (Intro) | ≈ C$33.25/month | Monthly | 50 downloads per month; high‑quality 320 kbps MP3s; 60+ genres |
| Gold (Intro) | ≈ C$39.90/month | Monthly | 100 downloads per month; high‑quality 320 kbps MP3s; 60+ genres |
| Pro Unlimited - 1 Month (Intro offer) | ≈ C$46.55 (first month) | Monthly, initial only | Unlimited downloads; curated packs & playlists; 60+ genres |
| Pro Unlimited - 1 Month (Regular) | ≈ C$66.50/month | Monthly | Unlimited downloads; curated packs & playlists; 60+ genres |
| Pro Unlimited - 3 Months | ≈ C$60.00/month | Every 3 months | Unlimited downloads; curated packs & playlists; 60+ genres |
| Pro Unlimited - Yearly | ≈ C$46.55/month (billed yearly) | Annually (billed yearly) | Unlimited downloads; curated packs & playlists; 60+ genres |
Your consumer rights in Canada
ZIPDJ's published terms and FAQs state payments are non‑refundable and do not offer a 14‑day cooling‑off period. As a service registered in Toronto, general Canadian and provincial consumer protection laws may apply. Provinces such as Ontario have disclosure and cancellation rules that can affect digital subscription transactions; those statutory rights are not expressly acknowledged in ZIPDJ's posted policies. If you believe the seller has not complied with applicable disclosure or cancellation requirements, you can raise the issue with ZIPDJ support and, if unresolved, consult your provincial consumer protection office for guidance on enforcement or dispute resolution.
Customer experiences
User feedback is mixed. Positive reports praise ZIPDJ's large catalog, simple interface and fast support in some cases, noting it is easy to subscribe and navigate. However, a number of reviews and forum posts describe problems with cancelled accounts that nonetheless continued to incur charges, delayed or unresponsive customer support, and difficulty confirming cancellations. Some customers have resorted to cancelling payment cards to stop further billing when support contact did not resolve the issue.
Documentation checklist
- Account email and user name
- Subscription plan name and billing period
- Transaction receipts or bank statements showing charges
- Timestamped screenshot of your web cancellation confirmation (if available)
- Copies of any support emails, chat transcripts or ticket numbers
Common mistakes
Common errors include attempting to cancel through the App Store or Google Play (those platforms do not control ZIPDJ subscriptions), missing the 72‑hour advance window before a renewal, and not keeping cancellation confirmations or email correspondence. Another frequent issue is assuming a mid‑cycle cancellation will trigger a refund - ZIPDJ's policy disallows refunds, so cancelling only prevents future billing (if done in time) and does not reimburse the current period.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web "Cancel Account" function | No (payments non‑refundable) | Low - available online; must submit ≥72 hours before renewal to avoid next charge |
| Contacting ZIPDJ support (email/contact page) | No (policy: non‑refundable) | Medium to High - some users report slow or unresponsive support |
| App Store / Google Play | No (not applicable - ZIPDJ does not accept cancellations via these stores) | Not supported - you must cancel via ZIPDJ web or contact support |
| Stopping your bank/card (blocking card) | No (does not create a ZIPDJ refund) | High - extreme measure; can cause banking complications and should be a last resort |
After cancelling
After you cancel, retain a copy of any confirmation and monitor your bank or card statements for unexpected charges. If you are billed after a timely cancellation, contact ZIPDJ support through their contact page (ZIPDJ Contact) and provide your documentation. Review ZIPDJ's published Fees & Payments and FAQs for policy details: Fees & Payments and ZIPDJ FAQs. If a dispute is unresolved, you may consider contacting your card issuer to dispute charges or consulting your provincial consumer protection agency for guidance.
Address
ZIPDJ is registered in Toronto and publicly lists Maple, Ontario as its location; no street postal address for cancellations is published. If you want to send a formal written cancellation or dispute by registered mail, send it to ZIPDJ, Maple, Ontario, Canada, using tracked/return‑receipt service (for example, registered mail) and keep the proof of mailing and delivery. Indicate your account details, the date and time you used the web cancellation function (if applicable), and attach copies of receipts and any support correspondence.