Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Citizen
380 Bentley Street Unit 2
L3R 3L2 Markham
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Citizen service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Citizen: Easy Method
What is Citizen
Citizen is a mobile app that sends real-time incident alerts and community-sourced safety information for nearby events such as fires, police activity and other emergencies. It offers free features alongside a paid subscription tier that provides expanded notifications and additional functionality.
How to cancel Citizen
- App Store (iOS): Open Settings → tap your Apple ID → Subscriptions → find Citizen → Cancel subscription. For refunds or purchase issues, Apple’s support handles App Store purchases: Apple support - request a refund.
- Google Play (Android): Open Play Store → ensure the correct account is selected → Menu → Subscriptions → select Citizen → Cancel subscription. For refunds or purchase issues, contact Google Play support: Google Play refund & subscription help.
- Web (via customer portal): In the app go to Profile → App Settings → Manage Subscription → enter your email to receive a link to the Customer Portal, then cancel the subscription through the portal. If you purchased directly via Citizen’s site or portal, Citizen’s support is the contact for account-level issues: Citizen Help.
What happens when you cancel
When you cancel, your subscription remains active until the end of the current billing period; you will continue to have access to paid features until that date. The subscription will not renew after the period ends. Citizen’s materials indicate no pro‑rata refunds for partial billing periods and do not promise reinstatement of features after cancellation unless you subscribe again.
Account data and notification preferences generally remain linked to your account; if you want data deleted you should request account removal via Citizen support. If the subscription was purchased through the App Store or Google Play, account and billing changes are managed through those platforms and Citizen may have limited ability to change store-side transactions.
Will I get a refund?
Citizen’s stated policy is that Service Subscription Fees are non‑cancelable and non‑refundable and there are no pro‑rata refunds for canceled ongoing periods. The Terms require cancelling at least 24 hours before renewal to avoid the next charge. If you purchased through Apple or Google, refunds are subject to the respective store’s refund policies; those platforms may consider refund requests separately from Citizen’s policy. Publicly available Citizen materials do not describe a statutory cooling‑off or 14‑day refund right, so if you believe a statutory right applies you may need to raise that with Citizen, the store, or a consumer protection authority.
Citizen plans and pricing
| Plan | Price |
|---|---|
| Monthly subscription | Varies |
| Annual subscription | Varies |
| Other tiers / promotions | Varies |
Your consumer rights in Canada
Canadian consumer protection laws may provide rights that differ from a provider’s stated policy. Citizen’s publicly posted Terms state fees are non‑refundable and that subscriptions auto‑renew unless cancelled at least 24 hours before renewal, but those materials do not explicitly reference provincial or federal consumer statutes or cooling‑off periods. If you believe a statutory right applies (for example, under provincial consumer protection laws), you can raise the issue with Citizen support, the storefront where you purchased (Apple/Google), or your provincial consumer protection office. For disputed charges you may also contact your payment provider or card issuer to ask about chargeback or dispute options.
Customer experiences
User reports are mixed. Some people find Citizen useful for real‑time alerts and entertaining or novel notifications, and others recall it being valuable in early, active incident reporting. At the same time, many users report frustration with a paywall that restricts features that were once free, frequent or sensational alerts that increase anxiety, and unclear or difficult cancellation or refund experiences. Complaints often focus on unexpected recurring charges or the perception that cancellation wasn’t straightforward.
Documentation checklist
- Account email and username used with Citizen
- Date(s) of subscription purchase and renewal
- Receipt or transaction ID from Apple/Google or Citizen (screenshot or email)
- Screenshots showing active subscription in app or store account
- Any confirmation emails from Citizen or the app store about charges or cancellations
Common mistakes
People often cancel the app but not the subscription, which leaves the auto‑renewing subscription active - always cancel the subscription in the App Store, Google Play, or Customer Portal rather than merely deleting the app. Another common error is cancelling the wrong account: check which Apple ID or Google account holds the subscription. Many expect a pro‑rata refund after cancelling mid‑period; Citizen’s policy states there is no pro‑rata refund, so assume full access until period end but no partial refund. Finally, waiting until within 24 hours of renewal can lead to an unintended charge if the subscription requires 24‑hour prior cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | No (refunds handled by Apple per Apple policy) | Low |
| Google Play (Android) | No (refunds handled by Google Play per Google policy) | Low |
| Web / Customer Portal (Citizen) | No (Citizen policy: non‑refundable; no pro‑rata refunds) | Medium |
After cancelling
Keep copies of receipts and cancellation confirmations. If your purchase was through Apple or Google and you want a refund, use the store’s refund process first: Apple refund request and Google Play refund help. For account, billing or data questions specific to Citizen, consult Citizen’s help center: Citizen Help. If you believe your statutory consumer rights in Canada were not respected, consider contacting your provincial consumer protection office or the Government of Canada consumer resources: Canada - consumer protection. If a charge is unauthorized, contact your bank or card issuer promptly to discuss dispute or chargeback options.
Address
Send written correspondence (registered mail recommended for proof of delivery) to:
Citizen Watch Canada Ltd.
380 Bentley Street Unit 2
Markham, Ontario, L3R 3L2
Canada