Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Mags
Canadian
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Mags service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Mags: Easy Method
What is Mags
Mags refers to digital magazine subscriptions and related services sold or marketed under names such as Mags, MagsConnect, Pocketmags, MAG Subscriptions (Mark Allen Group) and similar resellers. These services typically provide individual digital magazine titles or access plans (bundles/unlimited access) and may be billed as recurring subscriptions.
Because "Mags" can be delivered through different providers and storefronts (direct vendor, Pocketmags, app stores, or third-party sellers), cancellation and refund rules depend on the specific seller and how you purchased the subscription.
How to cancel Mags
- Preferred/fastest: Call the cancellation phone number for your provider. For general Mags cancellations the pipeline contact is +1 877‑516‑2381 - say you wish to cancel your Mags subscription and provide your account details (name, email on the account, subscription ID or order number). Calls usually process immediately.
- If your subscription is through MAG Subscriptions (Mark Allen Group) you can cancel by emailing customercare@markallengroup.com or by phone at +44 (0)1722 716 997. Note MAG Subscriptions asks for at least 5 working days' notice before the next renewal.
- If you bought through Pocketmags online: sign in to the Pocketmags members area, go to "My Subscriptions" and select "cancel renewal." If you bought via the Apple App Store or Google Play, you must cancel through your Apple or Google account (those stores manage recurring billing).
- If you bought from a third-party reseller (for example MagsConnect, DiscountMags), follow the seller's contact steps shown on your order confirmation - phone or the seller's customer area are the usual methods.
What happens when you cancel
When you cancel a recurring digital magazine subscription you typically stop future renewals but may keep access until the end of your paid period. For monthly plans that often means you retain access through the paid month; for annual plans you usually keep access through the current year unless the seller states otherwise.
Your account data (login, purchase history) is usually retained by the provider for record-keeping and customer support; some providers may allow you to reopen or re‑subscribe using the same account. If you cancel via a mobile app store, access and billing follow the app‑store's rules.
Will I get a refund?
Refund availability depends on the seller, timing and how you purchased. For example, MAG Subscriptions (Mark Allen Group) states you are entitled to a full refund if you cancel within one month of receiving the first issue or online access period. Other sellers, such as DiscountMags.ca, generally allow continued access through the current paid period and may offer partial refunds for undelivered issues if you cancel within a specified window (their terms mention refunds for undelivered issues within up to 6 months after renewal); however, some products (e.g., Zinio Unlimited on that site) may be non‑refundable.
If you subscribed through Apple or Google, refunds are governed by the respective app store policies and must be requested through your Apple or Google account. If the subscription was misrepresented, defective, or billed without proper authorization, provincial consumer protection laws may provide additional remedies even if the seller's terms say "no refunds."
Mags plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Pocketmags Plus+ Monthly | C$13.99 | Monthly | Unlimited access to 600+ titles; first month trial for C$1.39 |
| Pocketmags Plus+ Annual (Gift) | C$109.99 | Annual | Unlimited access to 600+ titles; gift subscription |
| Canadian Geographic Magazine | C$24.99 | Annual | Digital subscription via Pocketmags |
| Toronto Life Magazine | C$14.99 | Annual | Digital subscription via Pocketmags |
| Readly | 12.99 USD | Monthly | Unlimited magazines (currency listed as USD) |
Your consumer rights in Canada
Under Canadian consumer protection frameworks, certain digital goods and automatically renewing contracts may be covered by a cooling‑off period (commonly up to 14 days depending on the province and purchase method). Exact rights differ by province and by whether the contract was concluded online, by phone, or in person.
Even if a seller's terms say "no refunds," provincial Consumer Protection Acts can provide remedies when a product or service is defective, misrepresented, or billed without proper disclosure or authorization. If you believe a vendor breached the terms at sale (for example, did not disclose automatic renewal), contact the provincial consumer protection office for your province for specific steps.
Customer experiences
Customer feedback varies by seller. Reviews for Canadian sellers like MagsConnect often praise purchases in Canadian dollars, renewal reminders, affordability and timely delivery. Conversely, complaints about some U.S.-based services (reported on sites like Sitejabber) mention unexpected renewals at higher rates after low-cost trials, difficulty cancelling, unauthorized charges and poor customer service. Experiences commonly depend on which storefront or reseller handled the sale and how clearly renewal terms were disclosed.
Documentation checklist
- Order confirmation or receipt (shows purchase date, plan, order/subscription number)
- Account email and username used for the subscription
- Billing statements showing charges (credit card statements)
- Any correspondence with customer service (emails, chat transcripts)
- If bought through Apple/Google, a screenshot of the subscription entry in your App Store/Google Play account
Common mistakes
Consumers sometimes assume cancelling an app account automatically cancels billing - cancelling the app or deleting an account does not always stop recurring charges; you must cancel the subscription with the billing provider (seller or app store). Another common mistake is waiting until after an automatic renewal posts; many refunds are only available if you cancel before renewal or within the provider's stated refund window. Also, people often contact the wrong party (e.g., contacting a magazine publisher instead of the reseller or app store that actually processes payments), which delays resolution.
Example: If you signed up via the Apple App Store, cancelling with the magazine's website won't stop App Store billing - you must cancel in your Apple ID subscriptions.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone (provider/customer service) | Possible - depends on timing and seller terms (fastest way to request) | Low |
| Email (provider support) | Possible - may require proof and waiting period; check provider policy | Medium |
| App Store (Apple/Google) | Refunds subject to app store policy; must request via App Store/Google Play | Medium - High (store policy procedures) |
| Members area (Pocketmags/online account) | Cancelling prevents future renewals; refunds follow provider terms | Low |
After cancelling
Keep confirmation of the cancellation (email or reference number), check your next billing statement to ensure charges stopped, and retain access evidence until your paid period ends. If a refund is owed and not received within the time promised, follow up with the seller and include your documentation checklist items. If you suspect unauthorized charges or fraudulent practices, contact your payment provider (bank or card issuer) and your provincial consumer protection office.
Useful links: MAG Subscriptions terms - MAG Subscriptions Terms; Pocketmags help - Pocketmags Help & FAQs; DiscountMags terms - DiscountMags Terms of Use. For provincial consumer protection information, search your province's Consumer Protection Act pages or contact your provincial consumer protection office.
Address
Provider contact addresses vary by seller. No Canadian postal address for a central "Mags" service was found. For MAG Subscriptions (Mark Allen Group) contact via email at customercare@markallengroup.com or phone +44 (0)1722 716 997; for general Mags cancellation assistance use +1 877‑516‑2381. If you need a postal address for a specific seller, check your order confirmation or the seller's website for the billing/office address.