Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Pocketmags
31 London Road
RH2 9SS Reigate
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pocketmags service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Pocketmags: Easy Method
What is Pocketmags
Overview
Pocketmags is a digital magazine platform that sells single issues and subscription plans and offers a multimagazine subscription service (Pocketmags Plus+) for access to hundreds of titles. It provides access via the Pocketmags website and through mobile apps distributed on third‑party stores such as the Apple App Store, Google Play and the Amazon App Store.
The service includes purchases of individual issues and recurring subscriptions; purchasing method (website vs app store) determines how you manage and cancel those subscriptions.
How to cancel Pocketmags
- If you purchased via the Pocketmags Canada website: sign in to your account and go to "My Subscriptions". Cancel at least 24 hours before the renewal date by clicking "cancel renewal" to stop auto‑renewal. See Pocketmags help for website cancellations: How do subscriptions work with Pocketmags?
- If you purchased via the Apple App Store: cancellations and subscription management must be handled through your Apple account’s Subscriptions section (not on the Pocketmags website). See Pocketmags guidance: Stopping a recurring subscription.
- If you purchased via Google Play (Android) or Amazon App Store: cancel through the respective app store account (Google Play or Amazon). Refer to Pocketmags help for store purchases: Stopping a recurring subscription.
- If a postal cancellation is required or you choose to notify by post, use a registered/trackable method (for example registered post / recorded delivery) to the registered office address: Jellyfish Connect Ltd, 31 London Road, Reigate, Surrey, RH2 9SS, UK.
What happens when you cancel
Cancelling a recurring subscription stops future auto‑renewals but does not generally remove access immediately; you typically retain access to the paid content for the remainder of the paid period. If you cancel before the next renewal, your subscription will not be charged again at renewal.
Pocketmags may retain account and purchase data as described in its privacy and account policies; cancellation does not necessarily delete your account or stored purchase history unless you request account deletion through their support process.
Will I get a refund?
Pocketmags’ stated policy for digital purchases made through Pocketmags.com in Canada is that purchases are non‑refundable after the content has been purchased and viewed, and no refunds are given for an active subscription period. Any refund request made to Pocketmags may be denied or, if approved, may incur an administration fee. For the vendor’s policy see: Refund eligibility.
If the purchase was made via a third‑party platform (Apple App Store, Google Play, Amazon), refunds are subject to that platform’s policies and must be requested through the platform rather than Pocketmags.
Pocketmags plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Pocketmags Plus+ (monthly, website) | C$13.99 per month | Monthly | Unlimited access to 600+ magazines, new and back issues, auto‑renew, cancel anytime |
| Pocketmags Plus+ (introductory offer, website) | C$1.39 for first month | One‑time introductory month | Trial for new customers, then C$13.99/month |
| Pocketmags Plus+ (annual gift subscription, website) | C$109.99 per year | Annual | Gift subscription for one year, unlimited access to 600+ magazines |
| Single issue purchase (via App Store) | C$6.99 (example tier) | One‑time purchase | Purchase individual magazine issues |
| Pocketmags Plus (via App Store) | C$14.49 per month (approximately) | Monthly | Unlimited access via app’s in‑app purchase |
Your consumer rights in Canada
Canadian consumer protection laws vary by province. Some provincial rules include statutory cooling‑off or cancellation periods in certain contexts, but Pocketmags’ publicly stated policy does not reference a 14‑day right of withdrawal and explicitly states no refunds after purchase/viewing of digital content. That means the vendor’s posted policy may limit refunds in practice.
If you believe a statutory right applies or you have been charged in error, you can raise the issue with your payment provider (credit card company) or with the relevant provincial consumer protection office. For platform purchases, you may also contact Apple/Google/Amazon to enquire about their refund/chargeback procedures.
Customer experiences
Users commonly praise Pocketmags for its large selection of magazines, portability and readable interface, noting good value compared with print. Many reviewers highlight a smooth reading experience and convenient access to back issues.
Negative feedback often concerns limitations around downloads and printing (for example, inability to download complete issues as PDFs and printing restrictions), occasional layout/navigation quirks and differences between website and in‑app pricing. These practical limitations are a common source of frustration in customer reviews.
Documentation checklist
- Account email and username
- Order number / subscription ID and receipt
- Date of purchase and next renewal date
- Screenshot of subscription page or billing statement showing charge
- Which store was used (Pocketmags website, Apple App Store, Google Play, Amazon)
- Copy of cancellation confirmation or proof of registered post if sent
Common mistakes
Common errors include attempting to cancel on the Pocketmags website when the subscription was purchased through the Apple App Store or Google Play; such cancellations will not stop app‑store renewals. Another frequent mistake is cancelling too close to the renewal window (Pocketmags advises at least 24 hours’ notice for website cancellations), leading to an unwanted renewal charge.
Users also sometimes assume they will automatically receive a refund after cancelling - Pocketmags’ policy typically precludes refunds after content has been purchased/viewed - so be sure to save receipts and confirmation messages when you cancel.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Pocketmags website (My Subscriptions) | Subscription cancelled for future renewals; refunds generally not given after purchase/viewing | Easy - cancel online (allow 24+ hours before renewal) |
| Apple App Store | Refunds subject to Apple’s policy; request through Apple | Moderate - manage in Apple ID Subscriptions |
| Google Play / Amazon App Store | Refunds subject to the respective store’s policy; request through the store | Moderate - manage in your Google/Amazon account |
| Postal cancellation to registered office | Does not guarantee a refund; provides a formal record of cancellation request | Higher - slower and requires proof of delivery |
After cancelling
After you cancel, keep your cancellation confirmation and check that your subscription status shows as cancelled in the relevant account. If you need more information about stopping recurring subscriptions on Pocketmags, see: How do I stop a recurring subscription?
For refund queries or to review the refund policy, consult: Refund eligibility and policy. If your purchase was via Apple/Google/Amazon, contact the platform directly for refunds or billing disputes.
Registered office address
Jellyfish Connect Ltd, 31 London Road, Reigate, Surrey, RH2 9SS, UK