Cancellation service N°1 in Estonia
Contract number:
To the attention of:
Cancellation Department – Speakly
Roseni tn 7
10111 Tallinn
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Speakly service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Speakly: Easy Method
What is Speakly
Speakly is a language-learning app that teaches vocabulary and practical sentences through listening, speaking and spaced-repetition activities. It offers tiered subscription plans including monthly, multi-month, annual and lifetime options and is available on iOS, Android and the web.
How to cancel Speakly
- App Store (Apple): Open Settings on your iPhone/iPad → tap your Apple ID → Subscriptions → select "Speak" → tap "Cancel Subscription". The subscription remains active until the end of the paid period; Apple manages refunds. For details see Speakly cancellation help.
- Google Play Store (Android): Open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → select "Speak" → tap "Cancel Subscription". Access continues until the current billing period ends. See Speakly cancellation help.
- Web (Speak website via Paddle): In the Speak app tap Profile → Settings → Manage Membership → Cancel Membership → confirm by tapping "Cancel Subscription". Auto-renewal will stop and access continues until the paid period ends. Details at Speakly cancellation help.
- Registered mail (formal withdrawal or cancellation notice): If you prefer a written withdrawal, send a signed letter by registered mail (e.g., raccomandata A/R) to the company address listed in Speakly’s Terms of Use (address below). Keep the postal receipt and tracking as proof of delivery.
What happens when you cancel
When you cancel, auto-renewal stops but your paid access remains active until the end of the current billing period. Cancelling via the store that handled the purchase (Apple, Google Play or Paddle) is required to stop future charges. Your Speakly account and learning progress are typically retained unless you request account deletion; cancelling a subscription does not necessarily delete your data or account.
Will I get a refund?
Refunds are governed by the store or payment processor used to buy the subscription. For purchases made through Google Play or the Speak website (Paddle), Speakly’s policy allows full refunds only within 7 days of purchase; after 30 days no refunds are provided according to their published policy. For App Store purchases, Apple controls refunds and Speakly cannot issue refunds directly - refund requests must be directed to Apple Support. Cancelling a subscription does not automatically create a refund; you must request any refund within the applicable time window through the relevant store or Paddle process.
Speakly plans and pricing
| Plan | Price (listed) | Period | Features |
|---|---|---|---|
| Monthly | US$12.99 (approx. C$XX.XX) | Monthly | Single-language access; access to all features |
| Monthly (discounted variant) | US$19.99 | Monthly | Promotional variant listed in store |
| 3 Months | US$29.99 | 3 months | Likely single-language access |
| 6 Months | US$39.99 | 6 months | Probably includes all languages |
| Annual | US$49.99 | Annual | Includes all languages |
| Lifetime | US$99.99 | One-time | Lifetime access to all languages |
Note: these listings are shown in USD on the Canadian App Store listing; the amount charged in Canada will appear in CAD at checkout with current exchange rates and App Store pricing.
Your consumer rights in Canada
Speakly’s published policies do not mention a statutory 14-day cooling-off period; refunds follow the rules of the platform used for purchase (Google Play/Paddle typically 7 days for full refunds; Apple per App Store rules). Cancelling a subscription does not guarantee a refund - you must request one within the applicable store or Paddle time window. Canadian consumers may have additional rights under federal or provincial consumer protection laws for digital products and subscriptions; if you believe those rights apply or a store remedy fails, consider contacting your provincial consumer protection office for guidance.
Customer experiences
Users commonly praise Speakly’s focus on real-life sentences, grammar explanations, listening exercises and responsive customer support; some long-term learners report strong retention and effective language gains, and lifetime-subscriber reviews describe it as a favorite app. At the same time, negative feedback appears around occasional app glitches, desktop technical issues, limited personalization, inability to mute or disable audio in some interfaces, and concerns about feedback quality. Experiences vary by user and platform.
Documentation checklist
- Receipt or order confirmation (App Store/Google Play/Paddle) showing date, amount and order ID
- Account email used for Speakly and username
- Subscription ID or order number from the store or Paddle dashboard
- Screenshots of subscription status or billing history, and any error messages
- Copies of any support correspondence and dates/times of contact
- Registered-mail receipt/tracking number if you sent a written cancellation
Common mistakes
Common errors include attempting to cancel through the wrong channel (for example, deleting the app but not cancelling the subscription in the store that billed you), assuming cancellation automatically creates a refund, and missing the applicable refund window (many refunds require a request within 7 days). Another frequent mistake is contacting Speakly support for an App Store refund - Apple must handle those requests. Keep purchase receipts and confirm cancellation in the exact store where the purchase was made.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (Apple) | Refunds handled by Apple; Speakly cannot issue refunds directly | Low - Medium (use Apple ID > Subscriptions; refund via Apple Support) |
| Google Play Store (Android) | Refunds available via Google Play policies; Speakly allows refunds within 7 days for direct Paddle/web purchases | Low (cancel via Play Store; request refund via Play order page) |
| Web (Paddle) | Paddle/full refunds available within 7 days; after 30 days typically no refund - contact Speakly support for exceptions | Low (cancel via app settings → Manage Membership; request refund via Paddle portal) |
| Registered mail (formal notice) | No automatic refund; this is a formal cancellation/withdrawal method - refunds follow store/Paddle rules | Medium (requires drafting letter, sending by registered mail and retaining proof) |
After cancelling
After you cancel, verify that auto-renewal has been turned off in the store or Manage Membership section and keep your proof of cancellation. If you want a refund, submit the request through the store (Apple/Google) or Paddle within the allowed window and keep screenshots or confirmation emails. For Speakly’s help pages, see the cancellation and refund articles: How can I cancel the subscription?, Refund policy, and How can I request a refund?. If store remedies fail, consider contacting your payment provider or provincial consumer protection agency.
Address
Speakly OÜ, Roseni tn 7, Tallinn, Harjumaa 10111, Estonia. For formal withdrawal by post, send a signed letter by registered mail (e.g., raccomandata A/R) and retain the postal receipt as proof of delivery.