Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Sun Sentinel
333 SW 12th Ave
33442-3107 Deerfield Beach
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Sun Sentinel service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Sun Sentinel: Easy Method
What is Sun Sentinel
Sun Sentinel is a regional news publisher offering digital access to its articles, an eNewspaper, and app-based content. Subscriptions typically auto-renew and are managed either through the platform used to purchase (for example the iOS App Store) or by contacting Sun Sentinel customer service.
How to cancel Sun Sentinel
- iOS (App Store): Open Settings > your name > Subscriptions, find Sun Sentinel and turn off auto-renew. You must disable auto-renew at least 24 hours before the end of the current billing period; the app does not allow cancelling an active period within the app itself. For the App Store listing see Sun Sentinel on the App Store.
- Google Play: There is no Canada-specific cancellation guidance verified in available sources. If you subscribed via Google Play, check Subscriptions in the Google Play app; expect auto-renew behavior similar to other subscriptions, but verify within your Play account before the renewal date.
- Web / Direct subscription: There is no self-service cancellation available online according to reporting. Contact Sun Sentinel customer service by phone to cancel. If you cannot reach them by phone or prefer written proof, send a cancellation request by registered mail (raccomandata A/R) to the customer service headquarters (address below) and keep the return receipt as proof of delivery. Reporting indicates removal of payment information and cancellations cannot be completed online and may require calls to customer service - see reporting at deceptive.design.
What happens when you cancel
When you cancel a future auto-renewal, access generally continues until the end of the paid billing period; disabling auto-renew prevents the next charge but does not always produce an immediate prorated refund. If cancellation is processed through the App Store or Google Play, those platforms typically control the subscription lifecycle and your access end date. When cancelling directly through Sun Sentinel customer service, expect confirmation by phone or email if provided; keep records of any confirmation. The publisher’s systems may retain account and billing data per their policies.
Will I get a refund?
Sun Sentinel’s stated approach is a 'no refund' policy for unused portions of subscriptions. In practice, consumer reports show that refunds or account credits are sometimes issued at the publisher’s discretion after negotiation or complaint. There is no indication in available documentation of a statutory 14‑day cooling‑off period or automatic refund right from Sun Sentinel. If you believe a charge is unauthorized, you may need to escalate with your payment provider, but outcomes vary.
Sun Sentinel plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Unlimited Digital Access (iOS App) | US$26.49 | Monthly (auto-renew) | Full access to app, website, eNewspaper |
| Sun Sentinel (likely annual) | US$249.99 | Annual | Likely full digital access |
| Canadian billing | Varies | Varies | Prices appear to be charged in USD; final CAD amount depends on exchange rate and bank fees |
Your consumer rights in Canada
Canadian consumers are protected by provincial consumer protection laws that govern automatic renewals and require clear cancellation mechanisms and disclosure in many cases. However, Sun Sentinel’s published practices and reporting do not clearly reflect a statutory cooling‑off period or online self-service cancellation for direct subscriptions. If you are billed in error or without authorization, you can dispute the charge with your card issuer and file complaints with provincial consumer protection bodies, but chargebacks and disputes carry risk and are not guaranteed solutions. Retain documentation and follow formal complaint channels where necessary.
Customer experiences
Public complaints show recurring themes: many customers report difficulty cancelling, long holds or multiple calls required to reach customer service, and frustration with a 'no refund' stance even after cancelling. Some report unexpected renewals or continued billing despite attempted cancellations. Positive reviews about the cancellation process in Canada were not prominent in sourced material; however, a small number of subscribers do receive discretionary refunds or credits after escalation.
Documentation checklist
- Subscription confirmation email or app purchase receipt
- Dates of subscription start and renewal(s)
- Latest billing statements or transaction records showing charges
- Screenshots of subscription settings (App Store / Google Play) showing cancellation or auto-renew status
- Records of customer service calls: date, time, name of agent, call reference number
- Registered mail proof of delivery (if you send a written cancellation)
Common mistakes
Common errors include assuming cancellation is instantaneous or that cancelling within the app will produce a refund; many users must turn off auto-renew at least 24 hours before the period end in the App Store. Another frequent mistake is not keeping written records or confirmation of cancellation, which makes disputes harder. Relying solely on website account pages for cancellation is risky for customers with direct subscriptions, since reporting indicates phone or written contact may be required. Initiating a bank dispute before exhausting the publisher’s customer service channels can complicate resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| iOS App Store | Refunds handled by App Store / publisher discretion; Sun Sentinel states no refunds for unused periods | Low to Medium (turn off auto-renew via Apple; must do so ≥24 hours before period end) |
| Google Play | Unverified for Canada; likely store discretion or publisher policy | Medium (verify in Play subscriptions; Canadian specifics not confirmed) |
| Web / Direct with Sun Sentinel | No-refund policy generally; refunds sometimes issued at company discretion after escalation | High (no online self-service; cancellation often requires phone contact or registered mail) |
| Registered mail to HQ | Refunds not guaranteed; provides strong proof of delivery for disputes | Medium (requires time and proof of delivery) |
After cancelling
After you cancel, monitor your email and bank statements for confirmation and for any unexpected renewals. Keep all documentation and any confirmation numbers. If billing continues after confirmed cancellation, escalate: request written confirmation from Sun Sentinel, contact your card issuer to dispute unauthorized charges if necessary, and consider filing a complaint with your provincial consumer protection office. Useful references: the Sun Sentinel App Store listing (apps.apple.com), reporting on cancellation difficulty (deceptive.design), and consumer complaints archives (BBB and ComplaintsBoard).
Address
Send written cancellation or dispute correspondence by registered mail (raccomandata A/R) to ensure proof of delivery:
Sun Sentinel Customer Service, 333 SW 12th Ave, Deerfield Beach, FL 33442-3107, USA