Cancellation Brazzers: Step-by-Step Guide

What is Brazzers

Brazzers is a subscription-based adult streaming service that offers on-demand video content and related services. It operates primarily online with subscription billing handled directly or through third-party payment processors, and pricing is typically displayed in US dollars with currency conversion for Canadian customers.

How to cancel Brazzers

• Via web (desktop or mobile browser): Log into your Brazzers account, open "Member Login" and go to "Billing" under account settings. That page commonly redirects to a support portal where you can request cancellation by filling the portal form, starting a live chat, calling support, or emailing. For a walkthrough see this guide.
• Via third-party biller (Probiller, SegPay, Epoch, etc.): Check your card or bank statement to identify the biller name shown (for example, "Probiller"). Log into that biller’s portal, find the active Brazzers subscription and choose "Cancel Subscription." You should receive an email confirmation from the biller. See third-party biller instructions.
• Live chat or phone: Use the Brazzers support site to "Start Chat" or call the listed phone number (examples in public guides include 1‑877‑237‑4215 for U.S. support) and request cancellation; ask the agent for a confirmation number or email. See this reference.
• Registered mail (proof of delivery): If web/biller/support routes fail or you want documented proof, send a written cancellation notice by registered mail (e.g., tracked/return‑receipt) to Brazzers’ primary mailing address: Brazzers, 2300 Empire Ave., 7th Floor, Burbank, CA 91504, USA. Keep copies and the postal receipt.
• App Store / Google Play: Brazzers subscriptions are generally not managed through the App Store or Google Play, so they cannot be cancelled there; you must cancel via the web account or the biller site. See details.

What happens when you cancel

After you cancel, access to Brazzers typically remains active until the end of your current paid billing cycle; cancellation prevents the next recurring charge. Your account data (profile, viewing history, saved lists) may be retained under Brazzers’ data and retention policies - if you want data removed, request account deletion specifically from support. Keep any email confirmation or cancellation reference you receive; it’s the primary evidence that the subscription was terminated.

Will I get a refund?

Brazzers generally does not offer refunds for subscriptions, including partial‑month or unused periods; access is continued until the billing cycle ends after cancellation. Discretionary refunds may occasionally be issued by customer support in special circumstances, but user reports and community feedback indicate these are rare and not guaranteed. For physical purchases from the Brazzers Store, returns for change of mind are accepted within 30 days (excluding shipping and final‑sale items) and refunds are typically issued to the original payment method; see the store policy at the official store site for details: Brazzers Store returns.

Brazzers plans and pricing

Your consumer rights in Canada

In Canada, there is no general automatic 14‑day cooling‑off right for digital subscriptions like adult streaming services unless a specific provincial law or the vendor’s policy grants one. Some consumer protections exist for unsolicited telecom or membership contracts, but these usually do not apply to typical online subscription signups. If you experience unauthorized charges or the provider ignores a valid cancellation request, you may raise a dispute with your credit card issuer or bank (chargeback), though outcomes vary and banks evaluate on a case‑by‑case basis. In short, Canadian customers mainly rely on Brazzers’ published cancellation and refund policies and on payment‑provider dispute processes when necessary.

Customer experiences

User reviews and community reports show a mix but lean negative around billing and cancellation. Common complaints include unexpected automatic renewals, difficulty locating effective cancellation links, pre‑selected trial options that lead to higher charges, and slow or unhelpful support. At the same time, many customers successfully cancel through the biller portal or by securing confirmation via live chat or email; having clear documentation of cancellation tends to resolve issues more quickly.

Documentation checklist

• Account email/username and account ID (if shown)
• Billing descriptor as it appears on your statement (e.g., Probiller, SegPay)
• Last 4 digits of the payment card used and date of the charge
• Screenshots or copies of your cancellation request and any confirmation emails or chat transcripts
• Registered/mail tracking number and proof of delivery if you send written notice
• Support ticket numbers, agent names, and timestamps for calls or chats

Common mistakes

Customers often assume app stores manage the subscription - Brazzers subscriptions are generally not billed via the App Store or Google Play. Another frequent error is cancelling the site account without cancelling the billing through the third‑party processor listed on the card statement; the merchant on the statement (Probiller, SegPay, Epoch, etc.) is often the party you must cancel with to stop charges. Relying solely on deleting a saved credit card or closing an account without written confirmation can lead to continued billing - always obtain and save a clear confirmation of cancellation.

Comparative recap

After cancelling

Save any cancellation confirmation email, chat transcript, support ticket number, and the date/time you cancelled. Monitor your bank or card statement for any unexpected subsequent charges for at least one billing cycle. If charges continue after confirmed cancellation, contact the biller and Brazzers support with your documentation; if unresolved, consider filing a dispute with your bank or card issuer. Helpful resources and examples of cancellation steps are available here: web cancellation walkthrough, third‑party biller guide, and a billing/cancellation summary at ExplainCharges. For store returns see the Brazzers Store policy: store returns.

Address

Primary (use for registered/return‑receipt mail if needed): Brazzers, 2300 Empire Ave., 7th Floor, Burbank, CA 91504, USA. If you require alternative international routing, you may seek the company’s Luxembourg address through official support, but registered mail to the Burbank address is the recommended primary option and provides proof of delivery when sent tracked/registered.