Serviço de cancelamento N.º 1 em United States
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Codespark.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
Cancellation Codespark: Easy Method
What is Codespark
Codespark is an educational app and web service that teaches young children the basics of coding through games, activities, and guided lessons. It is offered as a subscription service across multiple platforms - iOS (Apple App Store), Android (Google Play), and directly via the codeSpark website - and is sometimes distributed through third‑party bundle partners.
How to cancel Codespark
- Apple App Store (iOS): Open Settings or the App Store on your device, go to your Apple ID then Manage Subscriptions, locate the Codespark subscription and cancel automatic renewal. Purchases made via Apple are handled by Apple.
- Google Play Store (Android): Open the Google Play app, tap Menu > Subscriptions, find Codespark and cancel. If you want a refund, use Google Play’s order history (refunds available only within a short window - see below).
- Web (codeSpark site): Log in at the codeSpark website and cancel your subscription from your account or subscription settings.
- Bundle partners: If your subscription was provided via a third‑party bundle partner, follow that partner’s cancellation process or their instructions for notices. Terms from the partner apply.
- Registered letter (per Terms of Service): To ensure formal notice, you may send a registered letter (raccomandata A/R) to codeSpark, Inc., 130 W. Union Street, Pasadena, CA 91103, USA. Send such a notice at least 30 days before the renewal date to comply with the Terms of Service.
What happens when you cancel
When you cancel, auto‑renewal is stopped so you will not be billed for the next subscription period. Access to paid features typically continues until the end of the period you already paid for; cancelling does not usually immediately remove access. Data linked to your account (progress, profiles) is normally retained according to codeSpark’s data and retention policies - check your account settings or the privacy policy on the website for specifics. If a subscription was purchased through a platform (Apple or Google), that platform controls billing and cancellation records.
Will I get a refund?
Refund eligibility depends on where and how you purchased your subscription. Purchases made through the Apple App Store are generally final and Apple does not issue refunds for these sales via codeSpark. Google Play allows refunds only within a short window - Google Play’s policy permits refunds if requested within approximately two hours of purchase through your Google Play order history; after that window Google may decline refunds. Gift subscriptions of 6‑month and 12‑month duration have a 30‑day money‑back guarantee; lifetime gift purchases are not refundable. In general, refunds are not provided for partial subscription periods or once the next period has been charged. If you believe a charge was unauthorized or an error occurred, you can also dispute the charge with your payment provider or seek help from consumer protection resources in your province or territory in Canada.
Codespark plans and pricing
| Plan | Price |
|---|---|
| Monthly | Varies |
| Annual (12‑month) | Varies |
| 6‑month gift subscription | Varies |
| 12‑month gift subscription | Varies |
| Lifetime purchase / Lifetime gift | Varies |
Your consumer rights in Canada
Under Canadian federal and provincial consumer protection laws, digital subscription services must provide clear disclosure of cancellation terms and must not impose unfair automatic renewals without informed consent. If you experience unauthorized charges or if the service was not provided as advertised, you generally have recourse to dispute charges with your payment provider and to file a complaint with the relevant provincial consumer protection office. Specific protections and remedies can vary by province, so consider contacting your provincial consumer protection agency or the federal Office of Consumer Affairs for guidance.
Customer experiences
User feedback is mixed. Many Canadian parents report that children enjoy codeSpark - commenting that it is engaging and suitable for elementary ages, with fun, immersive lessons and supportive teaching resources. Conversely, some users have reported billing problems: charges continuing after they thought they had cancelled, difficulty completing cancellations, and frustration over recurring renewals that they consider unauthorized. These reports suggest it is important to document cancellations and confirm platform billing ownership (Apple, Google, or web) when you cancel.
Documentation checklist
- Subscription receipt or order confirmation (email or screenshot)
- Platform purchase record (Apple receipt, Google Play order, or web invoice)
- Account email and username used for the subscription
- Dates of purchase, renewal dates, and amounts charged
- Any cancellation confirmations or screenshots showing cancelled status
- Registered letter tracking number or postal receipt if you sent formal notice
- Copies of correspondence with codeSpark, Apple, Google, or a bundle partner
Common mistakes
Customers commonly make a few avoidable errors: attempting to cancel inside the codeSpark app when the subscription is billed through the Apple App Store or Google Play (you must cancel through the platform in those cases); waiting too long to request a refund from Google Play (refunds there are time‑limited); failing to send cancellation notice early enough when the Terms of Service require advance notice; and not keeping proof of cancellation or receipts. Another frequent issue is assuming a cancellation removes charges immediately - most subscriptions remain active until the paid period ends, so verify the renewal date and keep evidence of your cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store (iOS) | No refunds via Apple (sales are final) | Low (cancellation through Apple ID) |
| Google Play Store (Android) | Refunds possible only within about 2 hours via Google Play order history | Low (cancellation through Google Play app) |
| Web (codeSpark site) | Varies | Low (cancel from account settings) |
| Bundle partners | Varies (depends on partner) | Medium - High (process varies by partner) |
| Registered letter (formal notice) | Varies | Medium (requires postal processing and proof of delivery) |
After cancelling
After you cancel, check for an email confirmation and keep a copy for your records. Monitor your bank or card statements for any unexpected charges and, if you see an unauthorized charge, contact your payment provider to dispute it promptly. If you need platform help, use Apple or Google support: Manage Apple subscriptions and Manage Google Play subscriptions. For Google Play refunds: Request a refund from Google Play. For codeSpark account or billing help, contact codeSpark support via their website (look for account or billing support on the codeSpark site). If you believe your consumer rights in Canada have been violated, see your provincial consumer protection office or the federal Office of Consumer Affairs: Office of Consumer Affairs (Canada).
Address
For registered/certified postal notice (raccomandata A/R) as noted in the Terms of Service, send to:
codeSpark, Inc., 130 W. Union Street, Pasadena, CA 91103, USA
Send such notice at least 30 days prior to your subscription renewal date to comply with the Terms of Service and retain postal tracking and delivery records.