Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Lyft
199 Bay St, #4000
M5L 1A9 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Lyft service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
Cancellation Lyft: Easy Method
What is Lyft
Lyft is a ride‑hailing platform that connects riders with drivers through a mobile app and online services. In Canada, Lyft offers on‑demand and scheduled rides, subscription options (such as Lyft Pink and Price Lock), and customer support resources for billing and trip issues.
How to cancel Lyft
- Open the Lyft app, go to the active ride screen, choose "Edit the ride" and tap "Cancel ride." Note the app guidance and timing rules; you can cancel in certain windows (for example, within the first 5 minutes after pickup as referenced in Lyft's policy). For full details see Lyft's cancellation policy: Lyft Cancellation Policy (Canada).
What happens when you cancel
When you cancel a ride, the driver is notified and the trip is ended in the system. Depending on timing, Lyft may apply a cancellation fee and that fee will appear on your in‑app receipt and your account statement. If a temporary authorization for the upfront price was placed on your payment method, that pending authorization will not be charged as a final transaction - it either disappears or is reversed. Account access, subscriptions, or saved payment methods remain active unless you take separate action to change or close them. Your trip history and related data for the cancelled ride are retained in your Lyft account per Lyft's data practices.
Will I get a refund?
Lyft's Terms of Service for Canada state that, generally, "No Refunds. All Charges are non‑refundable except to the extent required by law." This means refunds are not routinely issued for cancellations or change‑of‑mind requests. Exceptions can occur where Canadian law requires a refund or where Lyft authorizes one for specific billing errors (for example, duplicate charges or unauthorized tips). If you see a pending authorization for the original upfront price after cancelling, Lyft indicates that you will not be charged and the temporary hold will disappear or be shown as a refund within about 5 - 7 business days - contact your bank if it persists.
Lyft plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Lyft Pink (monthly) | C$9.99/month | Monthly | Member‑exclusive pricing (5% off Standard, Extra Comfort, XL rides); Free Priority Pickup upgrades; 1 free bike or scooter unlock per month; Relaxed ride cancellations; Free lost & found fees; Free Grubhub+ for one year |
| Lyft Pink (annual) | C$99/year | Annual | Same as monthly plan, plus 12 free bike or scooter unlocks per year |
| Lyft Pink All Access (annual) | C$199/year | Annual | All Lyft Pink benefits plus: Additional 10% off Black and Black SUV rides; Unlimited 45‑min classic bike rides; Unlimited ebike and scooter unlocks; Discounted ebike and scooter rates; 5 free unlocks for guests; Access to Bike Angels rewards program |
| Price Lock | C$2.99/month | Monthly | Lock in a maximum price for regular routes to protect against price surges (separate from Lyft Pink; includes one‑month free trial) |
Your consumer rights in Canada
Canada does not have a federal, blanket 14‑day "cooling‑off" right for online services or digital platforms; refund and return rights depend on the merchant's policies and applicable provincial laws. Certain provincial rules provide cancellation rights in narrow contexts (for example, some door‑to‑door contracts in provinces such as Québec, Ontario, or Alberta), but those exceptions do not generally apply to ride‑hailing services like Lyft. If you believe a charge violates provincial consumer protection law, you may seek remedies through provincial enforcement bodies or small claims court, but outcomes depend on the specific facts and local legislation.
Customer experiences
Canadian riders report both positive and negative experiences with Lyft. Positive reports praise Lyft for keeping fares reasonable during surge conditions compared with alternatives, and for features such as scheduling rides and direct support contact. Negative reports commonly mention app reliability issues on specific devices, multiple driver cancellations or no‑shows, location accuracy problems, long waits, and billing concerns including unexpected charges, duplicate charges, or unauthorized tips. These mixed experiences suggest it is important to document trips and review receipts promptly.
Documentation checklist
- Trip ID / ride receipt, date and time, pickup and drop‑off addresses; screenshots of the app showing fare, cancellation notice, or pending authorization; email or in‑app messages with Lyft support; bank or card statement showing pending or posted charges; any photos/screenshots that support a no‑show or driver cancellation; receipts or registered‑mail proof if you send a formal letter to Lyft.
Common mistakes
Expecting an automatic refund for a cancelled ride is a frequent mistake - Lyft's policy generally states charges are non‑refundable except where law or a specific correction requires it. Cancelling outside of the time windows that avoid fees (for example, more than 30 seconds after a driver accepts a ride, after driver arrival, or after requesting certain ride types) can trigger a cancellation fee. Riders sometimes confuse a temporary authorization with a final charge; a pending hold may appear on your card but should clear within several business days if not captured. Not collecting and saving trip receipts, screenshots, or communication with support makes disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In‑app cancellation (before driver arrival) | Usually no refund needed; may avoid fees if within allowed window | Low |
| Cancel after driver accepted / after arrival | Cancellation fee may apply; refund unlikely unless error | Medium |
| Cancel scheduled ride within 1 hour when driver matched | Cancellation fee may apply | Medium |
| Request charge dispute via in‑app support | Possible refund if Lyft authorizes (e.g., duplicate charge) | Medium |
| Formal complaint / registered mail to corporate | Possible, case‑dependent; slower to resolve | High |
After cancelling
If you cancelled and need to follow up, first review the in‑app receipt and Lyft's cancellation policy: Lyft Cancellation Policy (Canada). For questions about charges or pending authorizations, consult Lyft's Terms of Service: Lyft Terms (Canada), wait 5 - 7 business days for temporary holds to clear, and contact your card issuer if holds persist. If you need direct help, use Lyft's in‑app support or the Help Center; for unresolved billing disputes consider filing a complaint with your provincial consumer protection office or pursuing a small claims action if appropriate. Keep all documentation and time‑stamped screenshots to support any dispute.
Address
For formal correspondence (registered mail to provide proof of delivery), send to: 199 Bay St, #4000, Toronto, ON M5L 1A9, Canada. Sending a registered letter (proof of delivery) is recommended if you require documented receipt of your complaint.