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Cancel ACCESS GAS
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Cancellation service #1 in Canada
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I hereby notify you of my decision to terminate the contract relating to the Access Gas service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Access Gas: Easy Method
What is Access Gas
Access Gas is a retail natural gas marketer that offers fixed-rate and green energy residential plans to customers in parts of Canada, including under FortisBC’s Customer Choice program and in Ontario. They sell term contracts (1, 3, 5 years and variants) that lock a per‑gigajoule (GJ) price for the length of the term as an alternative to the utility’s variable supply rate.
How to cancel Access Gas
- Check your contract and note the signing date and any stated cancellation terms; Access Gas states residential customers may cancel within 10 days of signing without penalty. If you are in BC, note that Customer Choice contracts take effect at the beginning of a month and FortisBC requires one full month’s notice.
- If you are within the 10‑day cooling‑off window, prepare a clear cancellation statement (include your full name, service address, account number, contract signing date, and a direct statement that you cancel the contract effective immediately).
- Send the cancellation in writing and keep proof: recommended method is registered mail to the Access Gas East office (see address at the end). You can also follow up by phone and email, but retain written confirmation. If possible, request a written acknowledgement or tracking/receipt.
- If you are outside the 10‑day period, ask the company in writing for the exact early‑exit fee calculation and request a final bill; review your contract terms and provincial rules (Ontario/BC) for applicable penalties.
What happens when you cancel
If you cancel during the permitted cooling‑off window, Access Gas should end its contractual supply obligation and you will remain served by the local utility’s default supply (for example, FortisBC under Customer Choice) or be free to choose another retailer. If you cancel after the cooling‑off period and an early‑exit fee applies, you may owe a charge based on the remaining term as defined in your contract. Expect a final bill covering gas already delivered and any approved fees; the timing of contract effect (immediate vs end of month) can depend on local program rules such as FortisBC’s Customer Choice schedule.
Will I get a refund?
Access Gas documents a 10‑day penalty‑free cancellation window; there is no separate 14‑day automatic refund rule listed on their site. If you cancel within the 10‑day period you should not face penalties and any charges already billed for service not received should be refunded. Outside the cooling‑off period, refunds are not guaranteed and cancelling may result in an early‑exit fee - Ontario guidance notes a cancellation fee can be charged up to about C$100 per year or part‑year remaining on the contract. If you believe you were misled at signing, keep evidence and raise the issue with the company and the provincial regulator.
Access Gas plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Residential Price Protection Plan - 1‑Year Term | C$3.39/GJ | 1 Year | Fixed rate protection from market volatility |
| Residential Price Protection Plan - 3‑Year Term | C$3.64/GJ | 3 Years | Fixed rate protection from market volatility |
| Residential Price Protection Plan - 5‑Year Term | C$4.39/GJ | 5 Years | Fixed rate protection from market volatility |
| Residential Green Energy Option - 1‑Year Term | C$3.39/GJ | 1 Year | Fixed rate plus green energy |
| Residential Green Energy Option - 3‑Year Term | C$3.64/GJ | 3 Years | Fixed rate plus green energy |
| Residential Green Energy Option - 5‑Year Term | C$4.39/GJ | 5 Years | Fixed rate plus green energy |
| Access Gas Prime Rate - Standard 1‑Year Fixed | C$3.89/GJ | 1 Year | Standard 1‑year fixed rate |
| 5‑Year Prime Rate Agreement - Annual Reset | C$4.64/GJ | 5 Years (annual reset) | Prime rate with annual resets over 5 years |
Your consumer rights in Canada
Provincial consumer protections apply. In Ontario, the Energy Board provides a 10‑day cooling‑off period for energy contracts (including gas) during which you may cancel without fee; after that period a cancellation fee may be charged and is limited in practice (guidance indicates up to roughly C$100 per remaining year or part‑year). In British Columbia, Access Gas notes a 10‑day penalty‑free cancellation for residential customers under their program; additionally, contracts under FortisBC’s Customer Choice take effect at the beginning of a month and FortisBC requires one full month’s notice. Regulators also require clear disclosure of cancellation terms and fees in the contract itself - if the contract did not disclose material terms, you can raise that with the regulator.
Customer experiences
Publicly available complaints include reports to the Better Business Bureau and posts on Reddit describing aggressive sales tactics, confusion between Access Gas and the utility (Fortis), and difficulties obtaining cancellation confirmations. Several reviewers say they were told the contract was urgent or that service might be cut off. Others report being able to cancel within the stated 10‑day window. Experiences appear mixed but there are recurring themes of customer confusion during door‑to‑door or phone sales and occasional difficulty receiving timely cancellation acknowledgement.
Documentation checklist
- Copy of your signed contract (showing signing date and cancellation terms)
- Account number, service address, and contact details used on the contract
- Signed cancellation letter (dated) stating you cancel the contract
- Proof of delivery: registered mail receipt/tracking or email confirmation
- Copies of any billing statements and the first bill (if received)
- Notes of phone calls (date/time, person spoken to) and any supporting evidence of sales interactions (flyers, ID presented by salesperson)
Common mistakes
Customers commonly miss the 10‑day cooling‑off window because they don’t note the exact signing date, or they assume a longer refund period applies (for example, confusing electricity rules with gas). Another frequent issue is relying solely on a phone cancellation without getting written confirmation or proof of receipt; that makes disputes harder to resolve. Some also assume they’re dealing with the local utility rather than a third‑party marketer and so don’t realise they’ve signed a term contract with exit obligations.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel within 10‑day cooling‑off | No penalty; refunds for prepaid unused supply where applicable | Low - straightforward if you provide written notice |
| Cancel after 10‑day (Ontario example) | Possible early‑exit fee (guidance: up to ~C$100 per remaining year) | Moderate - requires review of contract and fee calculation |
| BC Customer Choice timing | Depends on effective date (contracts take effect start of month); refunds handle per billing | Moderate - requires notice timing aligned with FortisBC rules |
After cancelling
After you submit your cancellation, monitor for a written acknowledgement and your final bill. Keep all documentation and, if you don’t receive confirmation, follow up using your proof of delivery. If you have a dispute (for example, you were charged after cancelling, or you believe you were misled into signing), raise the complaint with Access Gas in writing and then contact the provincial regulator: in Ontario see the Ontario Energy Board consumer page. For additional background or to check complaints, see the Access Gas FAQ at accessgas.com FAQ and the Better Business Bureau listing at BBB: Access Gas.
Address
Access Gas Services - East, 2000 Argentia Road, Plaza III Suite 102, Mississauga, Ontario L5N 1V9