Servicio de cancelación n°1 en Australia
Número de contrato:
A la atención de:
Departamento de Cancelaciones – Agl
Level 24, 200 George Street
2000 Sydney
Asunto: Cancelación de contrato – Notificación por correo electrónico certificado
Estimados señores,
Por la presente les notifico mi decisión de dar por terminado el contrato número relativo al servicio Agl. Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Les ruego que adopten todas las medidas necesarias para:
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la correcta recepción de la presente solicitud;
– y, en su caso, enviarme el estado final o la confirmación del saldo.
Esta cancelación se les envía por correo electrónico certificado. El envío, el sello de tiempo y la integridad del contenido están establecidos, lo que lo convierte en una prueba equivalente que cumple con los requisitos de la prueba electrónica. Por lo tanto, disponen de todos los elementos necesarios para procesar esta cancelación correctamente, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con la Ley General para la Defensa de los Consumidores y la normativa de protección de datos, también les solicito que:
– eliminen todos mis datos personales no necesarios para sus obligaciones legales o contables;
– cierren toda cuenta personal asociada;
– y me confirmen la eliminación efectiva de los datos de acuerdo con los derechos aplicables en materia de protección de la privacidad.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
Atentamente,
11/01/2026
Cancellation Agl: Easy Method
What is Agl
AGL can refer to different services: an app/subscription product (the AGL app available in Canada), AGL Energy (an energy provider based in Australia), and AGLS Clinic (a clinic offering treatments). This guide focuses on how to cancel subscriptions or services associated with "AGL" for users in Canada and explains refund expectations, consumer rights, and practical next steps.
How to cancel Agl
- Apple App Store (iOS, Canada): On your iPhone or iPad open Settings → your name → Subscriptions, tap the AGL subscription, then tap “Cancel Subscription.” If there is no Cancel button the subscription is already cancelled. See Apple Support.
- Google Play (Android): Open the Google Play Store app, open Menu → Subscriptions, locate the AGL subscription, tap it and select “Cancel Subscription.” You will receive a confirmation email. Guidance summarized at JoinChargeback.
- Web subscription / third‑party payment (e.g., PayPal): Log in to the payment processor (PayPal or other), go to Settings or Manage Preapproved Payments, find AGL in the list and cancel the recurring payment. Confirm the cancellation and expect an email confirmation; details are described at JoinChargeback.
What happens when you cancel
When you cancel an app store subscription it generally stops future automatic renewals; access to the paid features often continues until the end of the current billing period. For web or third‑party payments, the effect of cancellation depends on the processor or merchant terms - some services remain accessible until the paid term expires, while others terminate access immediately.
Account information and stored data policies vary by product. If you need records or exported data, do that before canceling or immediately after, and keep copies of confirmation emails or screenshots for your records.
Will I get a refund?
Refund entitlement depends on the specific AGL product, the sales channel, and provincial/federal consumer law. AGLS Clinic (Canada) explicitly states there are no refunds for treatments paid in advance; payments may, at management’s discretion, be applied toward another treatment, and refunds (if granted) may deduct the cost of treatments used and any fees and must be processed in person. See the clinic policy at AGLS Clinic - Refund Policy.
For AGL Energy or other AGL services there is no clear, general 14‑day statutory right to cancel and receive an automatic refund; energy services are regulated provincially and refund rights will depend on local rules and the merchant’s terms. For app purchases or Google Play purchases, refunds are handled by the store or merchant and are not guaranteed; submit a request to the relevant store or payment processor and retain confirmation emails.
AGL plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| AGL App | C$0.00 | One-time / Free | App download free; no paid tiers found |
Your consumer rights in Canada
Consumer protections in Canada include federal and provincial rules that may provide cooling‑off rights for certain off‑premises sales (commonly a 10‑day period in some contexts), but these rights vary by province and by the type of service. There is no clear, universal 14‑day statutory refund right found for AGL products from the information available.
Energy services are provincially regulated; if you have a billing dispute or service complaint with an energy provider, you can escalate to the relevant provincial energy board or ombudsman. For clinic or aesthetic treatments, the merchant’s stated refund policy (for example, AGLS Clinic’s no‑refund policy) is a primary reference, but you may still seek dispute resolution or consumer protection advice from provincial consumer protection offices if you believe the terms were unfair or misrepresented.
Customer experiences
Online reviews show a mix of experiences. Some customers report smooth onboarding and satisfactory service, for example one reviewer praised an easy setup experience. However, negative reviews are common and frequently mention incorrect billing, delays or failures to connect services on schedule, unhelpful or rude customer service, technical/app problems, and being moved to higher‑cost plans without consent.
Negative reports often describe long waits, repeated mistakes, and unresolved issues despite multiple contacts. Use reviews as context but rely on your own records and official communications when proceeding with cancellations or disputes.
Documentation checklist
- Account name and email used for the subscription, subscription ID or order number, and screenshots of subscription settings showing status.
- Receipts, credit/debit card or payment processor transaction records, confirmation emails of cancellation or renewal charges, and any correspondence with support (dates, agent names if available).
- Copies of terms of service or refund policy pages you relied on, and identification documents if required for in‑person refunds at a clinic.
Common mistakes
Common errors include cancelling one channel but not another (for example cancelling an in‑app subscription but leaving a web/PayPal recurring payment active), failing to save or screenshot cancellation confirmations, and assuming a statutory refund right that does not exist for the specific product. Another frequent mistake is contacting the wrong account (using a different Apple/Google account or email) when attempting to cancel or claim a refund, which can delay resolution.
Don’t rely solely on verbal confirmations from support; always obtain written confirmation and keep transaction IDs. For clinic treatments, attempting to claim a refund without following the clinic’s in‑person refund procedure may result in delays or refusal.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store subscription | Depends on Apple/merchant; refunds are not guaranteed (request via Apple Support) | Low - cancellation via Settings is straightforward |
| Google Play subscription | Depends on Google/merchant; refunds are not guaranteed (request via Google Play) | Low - cancellation via Play Store app is straightforward |
| Web / third‑party payment (e.g., PayPal) or direct merchant | Depends on merchant/payment processor; AGLS Clinic: no refunds on prepaid treatments except at management’s discretion | Medium - High - may require logging into payment processor, contacting merchant, or in‑person visit for clinic refunds |
After cancelling
Keep confirmation emails or screenshots and monitor your bank or card statements for any unexpected charges. If you need to request a refund or escalate a dispute, use the store’s or payment processor’s official support channels and provide the documentation checklist items. Helpful reference pages include Apple’s subscription help at Apple Support, general cancellation guidance at JoinChargeback, and AGLS Clinic’s refund policy at AGLS Clinic - Refund Policy.
If you intend to send a formal written notice or complaint to AGL Energy Limited, consider using registered mail (the Canadian equivalent of raccomandata A/R) to ensure legal validity and proof of delivery.
Address
AGL Energy Limited
Level 24, 200 George Street
Sydney NSW 2000
Australia