Service de résiliation N°1 en Canada
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Air Miles.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Air Miles: Easy Method
What is Air Miles
AIR MILES is a Canadian loyalty and rewards program that lets members collect Miles through purchases and redeem them for travel, merchandise, gift cards, and other rewards. The program operates both as an aggregator of partner offers and, for travel, as an agent booking products supplied by airlines, hotels and car rental companies.
How to cancel Air Miles
- Identify what you want to cancel: a travel booking, a Dream Miles purchase, or your AIR MILES account. Travel bookings are governed by the underlying supplier; Dream Miles purchases are final; account closure is handled by AIR MILES.
- For travel bookings made through AIR MILES Travel, review the supplier and AIR MILES change & cancel rules first. Blue/Gold members may face CDN$25 - CDN$250 change/cancellation fees depending on product and timing; Onyx collectors typically pay no AIR MILES fee. Non‑refundable supplier products cannot be changed or refunded.
- To cancel a booking or request account closure online, sign into your AIR MILES account and follow the cancellation links for the relevant product; note supplier terms shown on the booking confirmation. If the online path is unavailable or you prefer paper, prepare a written cancellation request and send it by registered mail (raccomandata A/R) to the AIR MILES address below.
- If cancellation requires phone contact (for example, some supplier-only changes), call AIR MILES Travel or the supplier. Expect long hold times and prepare to provide booking references, account number, and proof of purchase.
- Keep copies of all communications, confirmations, and proof of registered mail delivery. If you believe fraud or account compromise is involved, report it immediately to AIR MILES and to your card issuer.
What happens when you cancel
If you cancel a travel product, AIR MILES will apply supplier rules first and may also charge its own change or cancellation fee (per the member tier). Access to bookings, boarding passes or hotel reservations will typically be revoked when a cancellation is processed. If you close your AIR MILES account, you will lose access to the account dashboard and any unredeemed rewards or unused Dream Miles may be subject to the program terms; Miles and Rewards have no cash value and the liability of AIR MILES is contractually limited.
Will I get a refund?
Refunds are not automatic. For travel, refunds depend entirely on the supplier’s terms as shown on your booking: non‑refundable fares and products are ineligible. AIR MILES does not provide a statutory 14‑day cooling‑off right for travel or rewards purchases. If a refund is allowed, credit card refunds are initiated immediately but can take up to 30 days to appear on your statement; Dream Miles refunds, when permitted, are usually returned to your account within up to five business days. Dream Miles purchases are generally sold as final and non‑refundable unless otherwise stated at point of sale.
Air Miles plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Dream Miles (100-mile package) | C$20.00 | One-time per transaction | Purchase 100 Dream Miles at C$0.20 per Mile |
| Dream Miles (200-mile package) | C$40.00 | One-time per transaction | Purchase 200 Dream Miles at C$0.20 per Mile |
| Dream Miles (500-mile package) | C$100.00 | One-time per transaction | Purchase 500 Dream Miles at C$0.20 per Mile |
| Dream Miles (1000-mile package) | C$200.00 | One-time per transaction | Purchase 1,000 Dream Miles at C$0.20 per Mile |
Your consumer rights in Canada
There is no general 14‑day cooling‑off right under Canadian law for travel or rewards program purchases; your rights are governed by the supplier’s contract and AIR MILES’ terms. For flights, the Canadian Air Passenger Protection Regulations require carriers to provide refunds or rebooking for cancellations and certain delays within their control, but AIR MILES generally acts as an agent - so the airline’s obligations come first and AIR MILES’ seller/agent terms apply second. Be aware that AIR MILES may close or cancel accounts after 24 months of inactivity or for breaches of terms, and Miles are treated as non‑monetary with limited liability defined in the program terms.
Customer experiences
User reports are mixed. Some members have successfully recovered miles or resolved fraud issues after persistent contact with AIR MILES. At the same time, many reviewers report lengthy hold times, difficulty reaching responsive customer service, account lockouts or slow fraud handling, missing Miles credits from purchases, and usability problems with the website and app. Expect variability in outcomes and prepare documentation when seeking resolution.
Documentation checklist
- Account number and full name as registered with AIR MILES
- Booking reference(s) or reward confirmation numbers
- Proof of purchase: credit card statement, receipt, or supplier invoice
- Screenshots/emails showing offer terms, non‑refundable notices, or AIR MILES fees
- Copy of the written cancellation request and proof of registered mail delivery (tracking and signed receipt)
Common mistakes
Common errors include assuming all bookings are refundable (many travel products are non‑refundable), expecting a 14‑day statutory cancellation right, and buying Dream Miles believing they can be returned - Dream Miles purchases are typically final. Other mistakes are not checking supplier cancellation rules before booking, failing to keep booking and transaction evidence, and relying solely on phone calls without following up in writing or by registered mail especially if a dispute is likely.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via supplier (airline/hotel/car) | Depends on supplier policy; some refunds required by regulation for airline cancellations | Medium - depends on supplier responsiveness and fare rules |
| Cancel through AIR MILES Travel (online or agent) | Depends on supplier rules; AIR MILES may add fees per member tier | Medium - High - possible AIR MILES fees and reported long hold times |
| Close AIR MILES account (written/registered mail) | No refund for Dream Miles purchases; unredeemed Miles typically forfeited per terms | Low - Medium - straightforward but requires documentation and registered mail proof |
| Phone cancellation | Depends on product/supplier; refunds handled per rules | High - many users report long waits and inconsistent phone support |
After cancelling
After you cancel, keep all confirmation emails and the registered mail receipt. Monitor your credit card statement for any expected refunds and check your AIR MILES account for Dream Miles adjustments. If you do not receive an agreed refund within the stated processing time, follow up in writing and retain the correspondence. For disputes regarding airline obligations, reference the Canadian Air Passenger Protection Regulations. Useful links: AIR MILES Travel terms and conditions - travel.airmiles.ca terms; AIR MILES general terms - airmiles.ca terms; AIR MILES travel FAQ - travel.airmiles.ca FAQ; Canadian Air Passenger Protection info - canada.ca.
Address
P.O. Box 602, Station A, Scarborough (Toronto), ON M1K 5K7, Canada