Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Bradford Exchange
2080 Piper Lane
N5V 3N6 London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Bradford Exchange service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Bradford Exchange: Easy Method
What is Bradford Exchange
Overview
Bradford Exchange is a direct-to-consumer retailer that sells collectible items, limited-edition memorabilia, home décor and giftware. In Canada it operates an online storefront offering one‑time purchases and collectible series (subscription-style collections), often with optional installment or automatic shipment plans and a stated satisfaction guarantee for many items.
The company handles sales, returns and customer service for Canadian orders through its Canadian operations and website rather than through third‑party app marketplaces.
How to cancel Bradford Exchange
- Prepare your information (order number, account email, full name, billing address, reason for cancellation).
- If you have a purchase subscription (a collectible series or recurring shipment) contact Bradford Exchange directly by phone or email and request cancellation - these cancellations generally require direct contact rather than the marketing unsubscribe form.
- For marketing lists (email/newsletter) you may use the online form or an unsubscribe link; this typically does not cancel purchase subscriptions.
- If you prefer written proof, send a cancellation letter by mail and request written confirmation; send by registered mail (raccomandata A/R) for tracking and proof of delivery.
- Ask for and keep a confirmation number, cancellation date and the name of the representative who handled your request; monitor bank/card statements after cancellation for any further charges.
What happens when you cancel
When you cancel a subscription or recurring shipment with Bradford Exchange, future shipments and recurring billing for that subscription should stop. Cancellation timing can affect whether the next scheduled shipment is processed - if an order has already been prepared or billed, it may still be fulfilled unless you return it in accordance with the returns policy.
Your account and past order records are typically retained by the company for billing and record‑keeping purposes. Bradford Exchange should send a confirmation of cancellation; keep that confirmation as proof in case of later billing disputes.
Will I get a refund?
Bradford Exchange Canada advertises a generous satisfaction guarantee for many items, including free returns for up to 365 days on select products with a prepaid Canada Post return label. Eligibility, timing and whether a refund or credit is issued depend on the item category and the timing of your request.
Certain categories (for example: coins, apparel, jewellery or personalized items) may have different return or guarantee rules and may be restricted or excluded from the full 365‑day guarantee. For subscription‑related charges (recurring payments), refunds will depend on whether goods were shipped or services rendered; contact customer service promptly to request a refund or return instructions. Retain original packaging and documentation to support any refund claim.
Bradford Exchange plans and pricing
| Plan / Item | Price | Period | Features |
|---|---|---|---|
| Disney Beauty and the Beast Musical Snow Globe | C$189.95 | One-time purchase | Rotating base with movie characters |
| Disney Pixar Toy Story Sculptural Cuckoo Clock | C$299.95 | One-time purchase | Varies |
| Illuminated Cardinal Art Hand-Blown Glass Ornament | C$69.95 | One-time purchase | On sale from C$79.95 |
| Thomas Kinkade Faceted Crystalline Cross with Chapel Art | C$74.95 | One-time purchase | Varies |
| Disney Tabletop Christmas Tree: The Wonderful World of Disney | C$349.95 | One-time purchase | Varies |
| Harry Potter Perpetual Calendar Collection and Display | C$89.99 | One-time purchase | Varies |
| Disney "Magical Moments" Perpetual Calendar with Display | C$89.99 | One-time purchase | Varies |
| Disney Perpetual Calendar Collection with Thomas Kinkade Art | C$69.99 | One-time purchase | Varies |
| Cat-Themed Accessories Inspired by Jürgen Scholz Art | C$99.99 | One-time purchase | Varies |
Your consumer rights in Canada
Canadian consumers retain statutory rights under provincial and federal consumer protection laws, including rights to clear pre‑purchase information, remedies for defective or misdescribed goods, and protections against unfair practices. These statutory rights exist regardless of a seller’s voluntary return or satisfaction policies.
If a seller’s advertised guarantee is more generous than statutory minimums, you may rely on that policy in addition to your legal rights. If you believe your rights have been violated, you can contact your provincial consumer protection office or seek guidance from the Competition Bureau of Canada. For general information about consumer rights see the Government of Canada consumer pages: consumer resources or your province’s consumer protection site.
Customer experiences
Public reviews for Bradford Exchange Canada are mixed. Many customers praise the website’s usability, attractive product quality and the availability of installment payment options. Positive reviewers often highlight craftsmanship and the ability to reorder or collect limited pieces.
Negative reports center on delivery delays (particularly around holidays), billing problems such as unexpected or recurring charges and difficulties cancelling subscriptions in some cases. Some complaints on review platforms mention lost or unreceived orders and customer‑service responsiveness issues; keeping documentation and following up promptly can reduce dispute resolution time.
Documentation checklist
- Order number(s) and date(s)
- Account email and full billing/shipping name and address
- Copy of the cancellation request (email or written letter) and any confirmation received
- Proof of shipment/return (tracking numbers, prepaid Canada Post label) and registered mail receipt if sent by post
- Photos of the item (if returning for quality/defect reasons) and copies of bank/card statements showing charges you are disputing
Common mistakes
Customers sometimes assume the marketing unsubscribe form cancels purchase subscriptions - it usually does not. Use the dedicated cancellation options (email, phone or mailed instruction) for purchase subscriptions. Another frequent mistake is not keeping proof of the cancellation or the carrier’s tracking information; without confirmation you may need to escalate to your card issuer to dispute charges.
Some shoppers expect to cancel through an app store (Apple/Google) - Bradford Exchange Canada operates primarily through its website so app‑store cancellation is generally not applicable. Finally, attempting to cancel after a shipment has already been processed may not stop billing for that shipment, so contact customer service as soon as possible.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email (customer service) | Depends on item and timing; refunds often handled case-by-case | Low - Medium |
| Phone | Depends on item and timing; immediate cancellation confirmation often possible | Low - Medium |
| Mail (registered) | Depends; provides strongest paper trail for disputes | Medium |
| Online form (marketing/unsubscribe) | No refund - unsubscribes marketing communications only | Low (for marketing lists); Not applicable for purchase subscriptions |
After cancelling
After you cancel, keep your cancellation confirmation and monitor credit/debit statements for any further charges. If you need to return a physical item, follow the returns instructions provided by Bradford Exchange Canada and use any prepaid Canada Post label supplied. If you do not receive a confirmation or experience unauthorized charges, contact your card issuer and consider filing a dispute.
Helpful resources: Bradford Exchange Canada home page (Bradford Exchange Canada) and general Canadian consumer guidance (search your provincial consumer protection office or federal consumer resources via government websites).
Address
The Bradford Exchange
2080 Piper Lane
London, ON N5V 3N6
Canada
For mailed cancellations or formal notices, send by registered mail (raccomandata A/R) and keep the receipt as proof of delivery.