Cancellation service N°1 in Malta
Contract number:
To the attention of:
Cancellation Department – Crypto.Com
Level 7, Spinola Park, Triq Mikiel ang Borg
SPK 1000 St. Julians
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Crypto.Com service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Crypto.Com: Easy Method
What is Crypto.Com
Overview
Crypto.com is a cryptocurrency platform offering a consumer app, a crypto exchange, a Visa-branded prepaid card, merchant payment services, and an online shop. In Canada it provides services such as buying/selling crypto, staking (CRO), Earn/Supercharger products, recurring buys, and a Visa Card linked to the App or Exchange.
The service combines custodial wallets, fiat rails, and merchant integrations; account features and cancellation rules are governed by Crypto.com’s terms and product-specific policies.
How to cancel Crypto.Com
- App/Web account (Canada) - Before requesting closure withdraw all crypto and fiat balances, unstake CRO, end any active Earn/Supercharger or locked-term products, and clear any Visa Card balance. In the App go to Settings → Account → Account Closure to submit a permanent closure. Closing is irreversible; transaction history will be lost and prior signup promotions will not be available if you create a new account later.
- Exchange account (includes linked App/Visa Card) - Bring all Exchange balances to zero (withdraw crypto/on-chain and fiat). Then open in‑app or website chat/support to request account closure; Crypto.com will initiate closure once balances are cleared. The same irreversible and promotion-ineligibility rules apply.
- Visa Card (Canada) - If your card still holds funds, clear the balance first. Closing the Visa Card may incur a closure fee (often US$50) if Crypto.com needs to refund remaining funds from the card. Confirm card-specific steps with support before closing.
- Recurring buys / subscriptions - Cancel recurring buys and subscription products from within the App (Recurring Buy settings). Recurring buys cannot be cancelled through the iOS App Store or Google Play storefront; use the in-app settings.
What happens when you cancel
Account closure is generally permanent. You will lose access to the account and its dashboards; historical transaction data stored only on the closed account may no longer be available. Any custodial assets remaining in the account at the time of closure can be lost if not withdrawn first, so Crypto.com requires balances to be zeroed prior to final closure.
Reopening a closed account is not possible; you would need to register a new account if you return, and previous sign-up bonuses or promotional eligibilities are typically not transferable to a new account.
Will I get a refund?
General refunds are not provided for account closure - Crypto.com expects users to withdraw funds before closing. Exceptions and separate refund routes exist by product: merchandise bought from the Crypto.com Shop can be returned within its stated return window for a refund, and Crypto.com Pay/merchant refunds are issued in cryptocurrency per merchant policy. Card closures can involve refunds of remaining card funds, but may incur a closure fee (commonly cited as US$50 in Canada) when Crypto.com refunds card balances.
There is no automatic 14‑day cooling-off right for these financial or digital services in Canada; refunds depend on the specific product policy or merchant discretion. Always review the product terms (Shop returns, Pay refunds, card terms) before relying on a refund.
Crypto.Com plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| PLUS | C$6.99/month or C$69.90/year | Monthly/Annual | Zero trading fees up to US$20,000 trades/month; 4.5% p.a. on cash; 2.0% back on card-spend; zero FX fees; subscription rebates (e.g. Spotify/Truth+) |
| PRO | C$39.99/month or C$399.90/year | Monthly/Annual | Zero trading fees up to US$50,000 trades/month; 5% p.a. on cash; 3.0% back on card-spend; zero FX fees; lounge access (4 entries/year); subscription rebates |
| PRIVATE | C$65,000 or C$650,000 12‑month CRO lockup | 12‑month staking | Zero trading fees unlimited; 5.0% p.a. on cash; 4.0% - 6.0% back on card-spend; zero FX fees; highest tier benefits |
Your consumer rights in Canada
Under Canadian consumer protection, there is generally no automatic 14‑day cooling-off right for financial platforms or digital/crypto services. Consumer rights that do apply to goods and some services (for example, defective merchandise) remain in force, and you can rely on the Shop’s published return policy for physical purchases.
For account and payment services, refunds and cancellations follow Crypto.com’s product-specific policies and terms; if you believe a provider has breached applicable Canadian consumer law you can contact your provincial consumer protection office or file a complaint with relevant financial regulators. Always document communications and keep copies of records when disputing fees or chargebacks.
Customer experiences
Feedback from Canadian users is mixed. Some positive comments highlight the platform’s comprehensive app, Visa card utility, and ease of trading for typical buy/sell/exchange operations. However, common negative reports include complaints about high fees, difficulties withdrawing small balances (under CA$100), problems closing accounts or regaining access, and slow or unhelpful customer support responses.
These patterns suggest extra care: verify withdrawal limits and fee schedules before transacting, and keep records of support interactions when you prepare to close an account or request refunds.
Documentation checklist
- Proof of identity (government ID) used in KYC, plus any secondary ID if requested.
- Screenshots or exported copies of transaction history you want to keep (closing may remove on‑platform history).
- Records showing you have withdrawn all crypto and fiat balances (withdrawal confirmations, on‑chain TXIDs, bank transfer receipts).
- Evidence of unstaking/closure of Earn/Supercharger terms and CRO unstake confirmations.
- Card balance screenshots and any card refund/closure correspondence.
- Order confirmation and proof of delivery for Crypto.com Shop returns (if requesting a refund).
- Support chat transcripts or ticket numbers related to your closure or refund request.
Common mistakes
Users commonly make several avoidable mistakes when attempting to cancel: leaving assets (crypto or fiat) in the account and then discovering closure is blocked or that funds are at risk; failing to unstake CRO or end locked-term Earn/Supercharger products which prevents balance reduction; closing the App without checking linked Exchange balances; and assuming App Store / Google Play cancellation will stop recurring buys - recurring buys must be cancelled inside the Crypto.com App.
Examples: (1) a user closes an account request while a locked Earn term remains active and later cannot recover those funds without support intervention; (2) another assumes their card balance will be automatically refunded for free and is surprised by a US$50 closure fee - check card terms in advance and withdraw balances where possible.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App/Web account closure | No automatic refund - you must withdraw assets first; closure does not refund lost funds | Moderate - must clear balances, unstake products, irreversible |
| Exchange account closure | No automatic refund - withdraw Exchange balances first; closure arranged via support | Moderate to high - requires contact with support and zero balances |
| Visa Card closure (Canada) | Possible refund of remaining card funds; may incur a US$50 closure fee when refunding remaining balance | Medium - verify balance and card-specific fees before closing |
| Crypto.com Shop (merchandise) | Full refund if returned unused within 30 days, processed to original payment method (5 - 10 business days) | Low - follow Shop returns policy and provide proof of purchase |
| Crypto.com Pay / merchant payments | Refunds issued by merchant in crypto (value set at refund time), may be returned to App or on‑chain per your refund preference | Varies - merchant-controlled and dependent on blockchain/fees |
After cancelling
After you complete cancellation, keep copies of all confirmation emails, support transcripts, and withdrawal receipts. If you need to escalate a formal complaint or send a hard‑copy cancellation or dispute letter, you may use Crypto.com’s corporate address (below) and consider sending by registered mail to create a paper trail.
Helpful links: Crypto.com Help Center: https://crypto.com/en/support; Crypto.com Shop returns (example): https://crypto.com/en/shop; Visa Card help pages: https://crypto.com/en/cards. For Exchange support open the in‑app/web chat via the Exchange platform or https://crypto.com/exchange/support.
Address
Level 7, Spinola Park, Triq Mikiel ang Borg, St. Julians SPK 1000, Malta