Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Duke Energy
P.O. Box 70516
28272 Charlotte
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Duke Energy service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Duke Energy: Easy Method
What is Duke Energy
Duke Energy is a large U.S.-based electric and natural gas utility serving customers in multiple U.S. states. It operates customer accounts, billing, service starts/stops, and deposit policies primarily under U.S. jurisdiction; Duke Energy does not appear to advertise or offer retail service in Canada.
How to cancel Duke Energy
- If you have a Duke Energy account (U.S. service), the normal Start/Stop Service (move-in/move-out) process is handled online: go to Duke Energy's Start/Stop/Move page and select "Stop Service" then sign in to your account to request service end - see Duke Energy start/stop guidelines.
- If you cannot use the website, attempt to contact Duke Energy customer service by phone for the account state in which the service is located; be aware customer support experiences vary and phone availability may be limited depending on the account type and state.
- If you intend to send a formal cancellation or disconnection letter, use a certified mail/courier service to ensure delivery and proof of receipt (e.g., a registered or certified-mail service).
What happens when you cancel
When Duke Energy service is stopped, your access to electric or gas accounts for that service address ends and final metering/billing will be generated. Any recurring service authorizations (if applicable) will cease; automatic renewals are not typical for utility service but billing cycles will produce a final bill that includes service to the disconnect date. Duke Energy retains account records per its policies; you should download or save copies of bills, final statements, and any correspondence before cancellation if you need them for tax or dispute purposes.
Will I get a refund?
No Canada-specific refund policy for Duke Energy was found. For U.S. accounts, security deposits (where collected) are typically refundable after 24 months of continuous, timely payments and may be returned as an account credit or check; interest or specifics follow Duke Energy's published guidelines - see Duke Energy guidelines. Routine refunds for overpayments or credits are handled on a case-by-case basis; if you believe you are due a refund, contact Duke Energy customer service and retain proof (bills, payment receipts). Because Duke Energy does not operate in Canada, Canadian statutory cancellation/refund rights specific to Duke Energy are not applicable.
Duke Energy plans and pricing
| Plan | Price | Notes |
|---|---|---|
| Residential electric/gas service | Varies | Rates set by state tariffs; no Canada pricing available |
Your consumer rights in Canada
Duke Energy does not appear to offer consumer utility service in Canada, so Canadian provincial consumer protection rules specific to local utilities do not apply to Duke Energy accounts. If you are in Canada and dealing with a Duke Energy - branded communication, verify whether it concerns a U.S. account or a third-party service. For disputes with any cross-border supplier you should consult Canadian consumer-protection bodies only for guidance; enforcement against a U.S. utility will be limited and may require contacting U.S. regulatory authorities or the utility directly in the U.S.
Customer experiences
Public feedback about Duke Energy (U.S.) includes many negative reports: a large proportion of low ratings on Trustpilot mention billing problems, customer-service challenges, and website issues (Trustpilot). Complaint-tracking sites report low complaint-resolution rates for some pools of complaints (ComplaintsBoard), and anecdotal reports on forums mention occasional large unexpected charges or delays when stopping service (Reddit example). Positive reviews are less common in these publicly indexed sources. Expect to document communications carefully and follow up persistently if disputing charges or seeking refunds.
Documentation checklist
- Account number and service address
- Recent bills (last 6 - 12 months) and proof of payments
- Photo of meter reading on disconnect date (if applicable)
- Final move-out date and forwarding address for refunds
- Copies of any written cancellation requests and proof of certified mailing or call reference numbers
Common mistakes
Common mistakes include assuming Canadian consumer protections cover U.S. utility accounts, failing to collect or save final bills and meter readings, and not using certified mail or documented contact methods when sending a formal cancellation. Another frequent error is waiting to check account statements after cancellation - final bills and refunds can take time to process, so proactively request a final statement and confirm how refunds, if any, will be issued.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online Start/Stop (Duke Energy website) | Possible (credit/check for deposits/overpayments; subject to policy) | Low - Medium (requires account login and correct account information) |
| Phone customer service | Possible (varies by case) | Medium (wait times, verification, and inconsistent experiences reported) |
| Certified letter / mail | Possible (provides strong proof for disputes) | Medium (slower, but provides documentation) |
After cancelling
After cancellation, keep copies of the final bill, proof of payment, meter photos (if applicable), and any confirmation of disconnection. If you need to follow up about refunds or disputes, use the documented evidence and the account contact channels. Useful links: Duke Energy Start/Stop guidelines - duke-energy.com start/stop; general cancellation guidance - cancelhow.com. For consumer feedback and to gauge common problems, see public review pages such as Trustpilot and ComplaintsBoard.
Address
P.O. Box 70516, Charlotte, NC 28272, United States