Servicio de cancelación N°1 en Canada
Señora, Señor,
Le notifico mediante la presente mi decisión de poner fin al contrato relativo al servicio Embarc Resorts.
Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Le ruego tome todas las medidas útiles para:
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la buena toma en cuenta de la presente solicitud;
– y, en su caso, transmitirme el recuento final o la confirmación de saldo.
La presente cancelación le es dirigida por e-correo certificado. El envío, el sellado de tiempo y la integridad del contenido están establecidos, lo que lo convierte en un escrito probatorio que responde a las exigencias de la prueba electrónica. Por lo tanto, dispone de todos los elementos necesarios para proceder al tratamiento regular de esta cancelación, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con las reglas relativas a la protección de datos personales, le solicito también:
– suprimir el conjunto de mis datos no necesarios para sus obligaciones legales o contables;
– cerrar todo espacio personal asociado;
– y confirmarme el borrado efectivo de los datos según los derechos aplicables en materia de protección de la vida privada.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
Cancellation Embarc Resorts: Easy Method
What is Embarc Resorts
Embarc Resorts (formerly Club Intrawest) operates vacation ownership and resort accommodations across Canada and internationally, offering timeshare-style ownership, vacation-club memberships and resort stays. Contracts are typical timeshare / vacation-club agreements governed by provincial consumer protection and the written contract between purchaser and the resort.
How to cancel Embarc Resorts
- Identify whether you are still within your statutory rescission (cooling-off) period: in British Columbia this is 7 business days and in Ontario it is 10 business days for new timeshare/vacation-club purchases; if so, you may cancel without penalty under provincial law.
- Prepare a written cancellation notice that clearly states your name, contract date, contract number (if any) and an unambiguous statement that you are exercising your rescission/cancellation right under applicable provincial law.
- Send the cancellation in writing by registered/trackable delivery (recommended: registered mail / raccomandata A/R or certified letter) so you have proof of delivery; include copies - never send originals - of the purchase contract and any receipts.
- Address the cancellation to the resort/company address and keep delivery receipt: The Landing, № 326‑375 Water Street, Vancouver, British Columbia, Canada V6B 5C6.
- Retain copies of all correspondence and delivery tracking; follow up in writing if you do not receive confirmation within a few business days and consider consulting a consumer-protection office or lawyer if the company refuses to confirm rescission.
- If you are outside the statutory rescission window, cancellation becomes more complex: expect retention efforts, potential waitlists for buyback/exit programs, and the need for negotiation or specialist/legal assistance.
- Note: there is no documented distinction in Embarc Resorts’ policies for cancellations via App Store, Google Play or web platforms; timeshare contracts rely on statutory provincial rules rather than platform-based subscription cancellations.
What happens when you cancel
If you validly cancel within the provincial rescission period, the contract is typically voided and you should not incur penalty; the seller must accept the cancellation under provincial consumer-protection rules. Practically, you should receive written confirmation and any money paid returned according to the contract and applicable law.
Outside the rescission window, cancellation/exit often involves negotiations, potential placement on buyback or exit waitlists, and possible delays; owners report loss of use while exit requests are processed. Data handling follows the company’s privacy policy; include a written request for confirmation of contract termination and ask how account access, membership renewals and personal data will be treated after cancellation.
Will I get a refund?
Refunds for Embarc Resorts are governed by provincial rescission rules rather than a uniform 14‑day refund policy. If you cancel within the statutory rescission period (7 business days in BC, 10 business days in Ontario) you can expect to cancel without penalty and to receive refunds as required by law. There is no verified, blanket 14‑day refund right specific to Embarc Resorts.
After the rescission period, refunds are unlikely or uncertain except where the company’s buyback or exit programs provide a remedy; those programs may have long waitlists and may not return full amounts. Always check your written contract and request written confirmation of any refund timeline.
Embarc Resorts plans and pricing
| Plan / Item | Description | Price |
|---|---|---|
| Timeshare ownership | Deeded or right-to-use timeshare weeks/points for resort use | Varies |
| Vacation-club membership | Points-based club access for resort stays and exchanges | Varies |
| Maintenance fees and assessments | Annual fees for resort upkeep, may increase over time | Varies |
Your consumer rights in Canada
Provincial consumer-protection laws provide statutory rescission periods for timeshare and vacation-club contracts (e.g., 7 business days in British Columbia, 10 business days in Ontario). During that window you may cancel in writing without penalty. These rights are statutory and independent of any company policy; you should cite the applicable provincial law in your written notice if you exercise rescission.
If you encounter resistance when attempting to exit ownership or request refunds, owners commonly report internal retention efforts and long exit waitlists. Where disputes arise, contact your provincial consumer-protection office, consider legal advice or seek assistance from reputable timeshare-exit specialists - but beware of scammers and upfront-fee schemes. For additional background see resources such as mytimeshareexitreviews.com.
Customer experiences
Reported experiences are mixed. Some guests rate Embarc properties highly for cleanliness, comfort and service (for example, strong ratings for Embarc Vancouver on travel-review sites). Other sources and complaint boards report numerous negative experiences: aggressive or misleading sales presentations, difficulty accessing buyback or cancellation programs, long waitlists, rapidly rising maintenance fees and challenges reselling timeshares.
Reputation summaries note both the company’s operational presence and positive service metrics on booking sites as well as consistent owner complaints about sales practices and exit difficulties; that mixed picture suggests due diligence and careful contract review before purchase and prompt action if you intend to cancel.
Documentation checklist
- Copy of the purchase/vacation-club contract and any attached disclosures.
- Proof of payment: receipts, cancelled cheques, credit-card statements.
- All written sales materials, presentations, brochures or emails received.
- Any correspondence with Embarc Resorts (letters, emails, notes of phone calls with dates and names).
- Proof of delivery for your cancellation (registered-mail receipt / tracking number).
- Government ID and proof of residence (if required for account verification).
Common mistakes
Missing the statutory rescission window is a frequent and costly error; once the cooling-off period expires, cancellation becomes far harder. Another common mistake is relying on informal communications (phone calls or verbal promises) without sending formal written notice by certified/registered mail and retaining proof of delivery.
Some owners assume app-store or platform-style subscription cancellations apply to timeshare contracts; they do not. Paying exit companies large upfront fees without verified credentials or guarantees is also risky. Always keep copies of everything and verify cancellation requirements in your written contract.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel within statutory rescission (BC/Ontario) | Likely - cancellation without penalty | Low |
| Attempt cancellation after rescission via Embarc Resorts | Unlikely / uncertain | High |
| Company buyback or exit program | Possible but often partial and delayed | High (may involve waitlists) |
| Third-party exit firms or legal action | Depends on outcome; may be partial | Variable; often costly and time-consuming |
After cancelling
After you send a cancellation, keep and organize all delivery and confirmation records and follow up in writing if you do not receive a prompt acknowledgment. Monitor your bank and credit-card statements for refunded payments and any post-cancellation fees or charges, and dispute unauthorized charges with your card issuer if necessary.
Helpful resources and references: provincial consumer-protection pages (for general guidance and complaint filing), timeshare-exit information sites and complaint boards for owner experiences. Examples: mytimeshareexitreviews.com, ComplaintsBoard pages on Embarc Resorts, and general consumer pages such as Ontario Consumer Protection and Consumer Protection BC. Consider legal advice if the company refuses to honor statutory rescission or if exit negotiations become contentious.
Address
The Landing, № 326‑375 Water Street, Vancouver, British Columbia, Canada V6B 5C6