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Cancel ENBRIDGE
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Enbridge service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Enbridge: Easy Method
What is Enbridge
Enbridge Gas is a major natural gas distribution company serving residential and commercial customers across parts of Canada, primarily Ontario. It supplies, transports and bills for natural gas service and is regulated by provincial authorities (for Ontario, the Ontario Energy Board) for rates and certain service practices.
How to cancel Enbridge
- Gather your account number, service address and desired final service date, then either submit an online move/closure request through your Enbridge Gas account portal, contact Enbridge customer service by phone or live chat during business hours, or send a written cancellation request by registered mail to the head office. When contacting Enbridge, request a final meter reading or provide a meter reading and confirm how the final bill or any refund will be handled. Keep written confirmation (reference number or email) of the cancellation and the effective date.
What happens when you cancel
When service is cancelled the account will be closed and a final bill will be prepared. Access to online account functions for that account will end after closure, and ongoing communications will be limited to billing follow‑up or collections as needed. Service reconnection requires a new request and may be subject to applicable connection fees and verification. Enbridge will retain account and usage records according to its data‑retention policies and regulatory requirements; you may request copies of final bills or meter usage history if needed for your records.
Will I get a refund?
Refunds for overpayment or billing adjustments are typically handled by applying a credit to the customer’s Enbridge bill or by issuing a cheque. Enbridge has stated that email or Interac e‑transfer refunds are available only upon customer request. There is no general statutory 14‑day cooling‑off right for gas utility service; refunds are processed through Enbridge’s billing procedures and, if disputed, can be escalated through their customer service channels and Ombuds Office or relevant provincial regulator. Expect processing time for final bills and any refund to depend on billing cycles and the nature of the adjustment.
Enbridge plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Residential Rate (Rate 1, Ontario) | C$0.2633/m³ (approx C$26.74/month for 3,100 m³/year) | Monthly (based on usage) | Includes Gas Supply Charge, Delivery, Transportation charges |
| Commodity Rate - Union South Zone | C$0.192334/m³ | Per cubic meter | Gas Supply Charge with transportation included |
| Commodity Rate - Union North East Zone | C$0.190366/m³ | Per cubic meter | Gas Supply Charge with partial transportation |
| Commodity Rate - Union North West Zone | C$0.113984/m³ | Per cubic meter | Gas Supply Charge only |
| Customer Charge (Fixed monthly fee) | C$30.00/month | Monthly | Flat customer charge regardless of consumption |
Your consumer rights in Canada
Utility services such as natural gas are subject to provincial regulation rather than a general national cooling‑off rule. For Ontario customers, the Ontario Energy Board sets and oversees many aspects of distribution and billing. There is no automatic 14‑day cancellation right for ongoing gas service; disputes over billing or service should be handled first with Enbridge customer service and, if unresolved, escalated to Enbridge’s Ombuds Office and then to the provincial regulator. Be aware of and protect yourself against scams: Enbridge has advised that unsolicited texts or generic emails offering refunds are not genuine and that legitimate refunds are normally issued as a bill credit or cheque unless the customer specifically requests another method.
Customer experiences
Customer reports are mixed. Some customers have received timely credits or refunds following corrected meter reads or billing investigations. At the same time, many consumers report recurring billing errors, slow resolution times and difficulty getting closure after service termination. Scam attempts impersonating Enbridge (phishing texts, fake refund emails, fraudulent phone numbers) have been frequently reported and have caused financial harm to some customers; Enbridge warns customers to verify communications and not to provide personal banking details to unsolicited contacts.
Documentation checklist
- Account number, service address and customer name; desired final service/disconnection date; forwarding address and contact phone or email; recent meter reading (or request a final read); government ID or proof of residence if required; written confirmation of cancellation or reference number from Enbridge; any relevant lease/ownership documents if applicable.
Common mistakes
Customers commonly fail to obtain or record a final meter reading (which can delay accurate final billing), rely on estimated readings without confirming closure, or neglect to get written confirmation of the cancellation date. Another frequent error is responding to phishing communications that impersonate Enbridge and providing banking or personal information - this can lead to fraud. Also, some customers assume an online account closure automatically stops billing; always verify with Enbridge that the account is closed and request a final statement.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Enbridge Gas account / online move request) | Final adjustments usually credited to bill or issued by cheque; customer should request payment method if different | Low - Medium (convenient but may require follow‑up for final read) |
| Phone / Live chat with customer service | Refunds/credits processed via normal billing channels; may obtain confirmation number | Medium (real‑time contact but potential wait times and variable resolution) |
| Registered mail to head office | Refunds handled through standard billing; registered mail provides proof of delivery | Medium (strong documentation trail but slower) |
| Escalation (Ombuds Office / regulator) | May result in billing corrections or enforcement, refund outcome depends on investigation | High (formal process and longer timeline) |
After cancelling
Keep copies of all final bills, cancellation confirmations and proof of meter readings. Monitor your bank account and credit card statements for unexpected charges and be alert for phishing or scam attempts claiming to be Enbridge; only trust contact details from official Enbridge pages. If you believe a refund is due but not issued, follow up with Enbridge customer service, request escalation to the Ombuds Office if necessary, and consider contacting your provincial energy regulator for consumer assistance. For scam guidance and official notices, refer to Enbridge’s customer pages and public advisories.
Address
For mailed correspondence it is preferable to send to the head office. For payment-related mail, use the designated P.O. Box if provided on your bill. If you send documents by post, consider registered mail (return receipt requested):
Enbridge Gas
500 Consumers Road
North York, Ontario, M2J 1P8
Canada
Helpful links: Enbridge Gas - official site, Enbridge scam alert (news release), Ontario Energy Board - consumer information.