Servizio di disdetta N°1 in Canada
Gentile Signora, Egregio Signore,
Con la presente Le notifico la mia decisione di porre fine al contratto relativo al servizio Fortisbc.
Questa notifica costituisce una volontà ferma, chiara e non equivoca di disdire il contratto, con effetto alla prima scadenza possibile o conformemente al termine contrattuale applicabile.
La prego di prendere ogni misura utile per:
– cessare ogni fatturazione a partire dalla data effettiva di disdetta;
– confermarmi per iscritto la corretta presa in carico della presente richiesta;
– e, se del caso, trasmettermi il saldo finale o la conferma di saldo.
La presente disdetta Le è indirizzata tramite posta elettronica certificata. L'invio, la marcatura temporale e l'integrità del contenuto sono stabiliti, il che ne fa uno scritto probante conforme ai requisiti della prova elettronica. Dispone quindi di tutti gli elementi necessari per procedere al trattamento regolare di questa disdetta, conformemente ai principi applicabili in materia di notifica scritta e di libertà contrattuale.
Conformemente alle regole relative alla protezione dei dati personali, Le chiedo inoltre:
– di eliminare l'insieme dei miei dati non necessari ai Suoi obblighi legali o contabili;
– di chiudere ogni spazio personale associato;
– e di confermarmi l'effettiva cancellazione dei dati secondo i diritti applicabili in materia di protezione della vita privata.
Conservo una copia integrale di questa notifica così come la prova di invio.
Cancellation Fortisbc: Easy Method
What is Fortisbc
FortisBC is an energy utility company serving residential and business customers in British Columbia, Canada, providing natural gas and electricity services, billing, and related customer programs. It operates regulated delivery services and offers information and account management tools online.
How to cancel Fortisbc
- Sign in to FortisBC Account Online and use the "Stop service" or close-account option to submit a cancellation request; requests submitted via Account Online are typically processed in about one business day. See the online account portal at FortisBC Account Online.
- If you start a close-account form online you may cancel the request any time before final submission; the form has a cancel option at each step (start/stop/move service form).
- There is no general cancellation fee for stopping FortisBC service, but all outstanding charges up to the cancellation date must be paid.
- If you signed a contract with a third‑party gas marketer under FortisBC’s Customer Choice, you have a 10‑day cooling‑off period mandated by the BCUC to cancel the marketer agreement without penalty and return to FortisBC’s variable rate; contact FortisBC or the marketer immediately to exercise this right (Customer Choice press release).
- For strict proof of a cancellation request you can send a signed cancellation letter by registered mail (return receipt) to FortisBC’s head office; include your account number and required ID. Use the Surrey head office address below for mailed cancellation notices.
What happens when you cancel
After you submit a cancellation, FortisBC will close service on the requested date and produce a final bill covering usage and charges up to that date. Access to online account features will continue for billing and records review but active service will be disconnected on the scheduled stop date. If you later need service reconnected at the same address, reconnection and any applicable new-service requirements or deposits will follow FortisBC’s standard procedures and tariff terms.
Meter readings and final usage reconciliation commonly determine the final amount owing; keep copies of any final-meter readings and the final bill for your records.
Will I get a refund?
FortisBC’s published materials do not describe a general refund policy such as a 14‑day right to cancel with a refund. The company states there is no cancellation fee but requires payment of outstanding charges to the cancellation date. In practice, if your account shows a credit after final billing you should contact customer service to request how that credit will be handled; FortisBC’s site does not broadly advertise automatic refunds of service fees.
Fortisbc plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Natural gas - commodity rate | C$2.230 per GJ | Rate as of September 16, 2024 | Standard rate for natural gas commodity cost |
| Voluntary Renewable Natural Gas (RNG) program | C$13.22 per GJ | Rate as of September 16, 2024 | Voluntary RNG program rate |
| Voluntary RNG program (with biomethane credit adjustment) | C$13.96 per GJ | Effective April 1, 2025 | Adjusted RNG rate before credit applied |
| Electricity - residential flat rate | C$0.1496 per kWh | Effective January 1, 2025 | Flat rate residential electricity cost |
| Electricity - residential customer charge | C$47.84 per 60‑day billing period | Effective January 1, 2025 | Customer charge for residential electricity |
Your consumer rights in Canada
If you contracted with a third‑party gas marketer through FortisBC’s Customer Choice program, provincial rules (BCUC) give you a 10‑day cooling‑off period to cancel that marketer agreement without penalty and revert to FortisBC’s variable rate. If you have a dispute with a marketer you can file a dispute through FortisBC; supporting or rebuttal evidence may be accepted and matters can be referred to the BCUC for resolution. For damage claims (for example property damage related to service), FortisBC provides a claims submission process and evaluates claims under the Electric or Gas Tariff terms, which include limits and exclusions.
For details about marketer complaints see FortisBC’s Customer Choice complaint pages and for the cooling‑off notice see FortisBC press material and BCUC rules referenced by FortisBC.
Customer experiences
Customer reviews are mixed. Positive feedback noted on public review sites highlights responsive and knowledgeable customer service, smooth onboarding, and ease of business payment integration for some products. Negative reports on review platforms include experiences of overcharging, continued charges after attempted cancellations, difficulty or delays in completing cancellation, and dissatisfaction with support when problems occur. These mixed reports suggest confirming cancellation details in writing and keeping records when you stop service.
Documentation checklist
- Account number, service address, and customer name as listed on the FortisBC account
- Government photo ID copy (if requested), forwarding billing address and contact phone/email
- Requested stop date and any final meter reading or access instructions for a meter reading
- Signed cancellation letter if mailing; keep a copy and obtain a registered‑mail return receipt for proof
- Copy of any marketer contract (if applicable) and evidence for disputes (communications, bills, receipts)
Common mistakes
Many problems stem from not confirming the cancellation or failing to provide required details such as the account number, stop date, or access for a final meter reading. Another common issue is assuming a verbal phone cancellation is sufficient - without written confirmation or an updated final bill you may still be billed. For Customer Choice marketer agreements, missing the 10‑day cooling‑off window can leave you subject to the marketer’s contract terms; act promptly and keep copies of communications.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Account Online) | No general refunds; outstanding charges must be paid | Low (request processed in ~1 business day) |
| Web form initiation | No general refunds; you may cancel the form before submission | Low (can cancel before submitting the form) |
| Gas marketer contract - 10‑day cooling‑off | Cancellation within 10 days is allowed without penalty; not a refund of marketer charges beyond contract terms | Low if exercised within 10 days; after that follow contract terms |
After cancelling
After you cancel, monitor your account for a final bill and any remaining balance or credit. If you disagree with final charges or have an unresolved issue with a gas marketer, use FortisBC’s dispute and complaint processes and, where applicable, the BCUC complaint channels. Helpful pages: FortisBC stop service and Account Online portal, Customer Choice information and marketer complaint guidance. If you need to submit a claim about damages, use FortisBC’s claims submission page.
Useful links (official FortisBC pages): Stop service / Account Online, Start, stop or move service form, Gas marketer complaints & contract disputes, and the Customer Choice press release.
Address
FortisBC Energy Inc., 16705 Fraser Highway, Surrey, BC V4N 0E8, Canada