Cancellation Godaddy: Easy Method

What is Godaddy

GoDaddy is a web services company that offers domain registration, web hosting, website builders, email, e-commerce tools and related products to individuals and businesses. It operates globally and provides localized services for Canada through its Canadian site and support channels.

Customers use GoDaddy for domain management, shared and managed hosting, WordPress hosting, online stores, SSL certificates and payments; billing and cancellation rules vary by product and by how the product was purchased.

How to cancel Godaddy

• If you purchased through the Apple App Store or Google Play, cancel and request a refund directly through that app store - GoDaddy cannot process cancellations or refunds for app-store purchases. See GoDaddy: Request a refund for mobile app store purchase.
• If you purchased directly on GoDaddy's website: 1) sign in and delete the product, service or domain you want cancelled; 2) gather order details and proof of purchase; 3) contact GoDaddy by phone, SMS or chat (refund requests sent by email will not be processed) to request cancellation and any refund. For the web process see GoDaddy: Request a refund from GoDaddy.
• If you prefer postal notification or need to send signed documentation, send registered mail addressed to GoDaddy, Attn: Cancellations (address shown below); follow up with phone/chat to confirm receipt.

What happens when you cancel

When you cancel a GoDaddy product, access to the cancelled service typically ends according to the product terms: subscriptions may stop immediately or run to the end of the current billing period. Auto-renewals will be disabled for cancelled items, but other active products on the same account remain unaffected unless you delete them too.

For domains, cancellation or deletion may trigger expiration and eventual release; if you want to keep or move a domain, obtain an authorization (EPP) code and transfer it before deleting. Data hosted on GoDaddy services (websites, email) may be deleted after cancellation - always export or back up content before cancelling.

Will I get a refund?

Refund eligibility in Canada is product-specific rather than a universal statutory 14‑day cooling-off right. GoDaddy’s standard terms state that annual plans are typically eligible for refunds within 30 days and monthly plans within 48 hours, subject to the specific product rules and any exceptions in the terms. App-store purchases must be refunded through the Apple App Store or Google Play.

If GoDaddy issues a refund it may be returned via the original payment method, in-store credit, a mailed check, or a bank transfer depending on payment processor or jurisdictional limits and GoDaddy’s discretion. Always confirm the refund method when you request it.

Godaddy plans and pricing

Your consumer rights in Canada

Under Canadian law there is no blanket 14‑day statutory “cooling‑off” right specific to GoDaddy purchases; refund and cancellation rights are governed by GoDaddy’s published product terms and refund policy. That means eligibility and time windows (for example, 30 days for annual plans, 48 hours for monthly plans under GoDaddy’s standard terms) will determine refunds.

If you use GoDaddy Payments as a merchant you must maintain a written refund policy consistent with Canadian law; GoDaddy’s complaints process for payments acknowledges issues within 5 business days and aims to investigate and resolve within 20 days or notify you of any delay.

Customer experiences

Reviews are mixed. Many customers report positive interactions with GoDaddy support, citing knowledgeable, patient and helpful staff and effective problem resolution. At the same time some reviewers describe problems such as unexpected auto‑renewals, difficulty obtaining refunds, confusing billing and upsells, interface issues and long waits to resolve complex problems.

These differing experiences mean outcomes can vary by product, purchase method and the specific support channel used; keep records of orders and interactions to improve the chance of a smooth resolution.

Documentation checklist

• Account email/username and customer number
• Order number(s), product names and purchase date(s)
• Receipt or payment confirmation (credit card statement, invoice)
• Proof of purchase for app-store buys (App Store/Google Play receipt)
• Domain authorization code (EPP) if transferring domains
• Screenshots or transcripts of chats, support ticket numbers, and any cancellation confirmations

Common mistakes

People often contact GoDaddy by email to request refunds even though GoDaddy’s Canadian guidance says refund requests received by email will not be processed - use phone, SMS or chat and keep the reference number. Another frequent error is assuming a universal 14‑day cooling‑off right applies in Canada; GoDaddy’s refund windows are product specific. Users also forget to delete the product before requesting a refund or to back up website and email data before cancellation, leading to data loss.

Comparative recap

After cancelling

After you cancel, confirm the cancellation and any refund with GoDaddy support and retain confirmation numbers and transcript copies. Back up or transfer any website files, databases or email you want to keep, and, if applicable, obtain domain transfer (EPP) codes before domain deletion. Monitor your bank or card statements for the refund, and be aware that GoDaddy may issue refunds as original payment, in‑store credit, check or bank transfer depending on circumstances.

Helpful links: GoDaddy refund policy - Refund Policy; request refund for mobile app store purchases - Mobile app store refund; request a refund from GoDaddy (Canada) - Request a refund from GoDaddy; GoDaddy Payments (Canada) complaints - Payments complaints.

Address

Send postal notices (registered mail) to: GoDaddy, Attn: Cancellations, 14455 N. Hayden Rd #219, Scottsdale, AZ 85260, United States. For registered mail use a tracked/return‑receipt service (e.g., raccomandata A/R) and follow up with phone or chat to confirm delivery.