Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Hipodrom.Com
valid
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Hipodrom.Com service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Hipodrom.Com: Easy Method
What is Hipodrom.Com
Hipodrom.Com is an online gaming/entertainment service (commonly presented as an online casino) that offers games and promotions through a website and a mobile app. Publicly available information about its operations, terms, cancellation and refund policies for Canadian users is limited or not accessible from the provider’s website, app store listings, or published terms.
How to cancel Hipodrom.Com
- Sign in to your Hipodrom.Com account and check the account/settings area for any “close account,” “delete account,” or subscription cancellation option (if present). Note down confirmation messages or screenshots.
- If no in-account option exists, email support - common contact reported by users and developer responses is support@hipodrom.com - stating you want to close your account and stop any recurring payments. Include your account name, registered email, and transaction IDs. Save sent message copies.
- If you receive no response within a reasonable time (several business days), follow up and keep records of attempts. If funds are pending or withdrawals are blocked, contact the payment method provider (bank, card issuer, e-wallet) to report the issue and ask about dispute or chargeback options.
- If you suspect wrongdoing (blocked withdrawals, no response, or unhonoured promotions), report the matter to relevant Canadian authorities (see “After cancelling” for links) and consider contacting your provincial regulator or consumer protection office for guidance.
What happens when you cancel
Because Hipodrom.Com does not publish clear cancellation terms for Canada, outcomes can vary. Typically, cancelling or closing an account should end your access to account features, games, and promotional offers associated with the account. Any active wagers or pending withdrawals may remain subject to the operator’s review; without public terms, timelines for processing pending withdrawals or closing disputes are unclear.
Data retention and deletion policies are not publicly available for Hipodrom.Com. When you request account closure, ask the provider to confirm what personal data they will keep, for what purpose, and how long. Retain written confirmations of any actions taken by the operator.
Will I get a refund?
No accessible refund policy for Hipodrom.Com in Canada was found. There is no published guarantee or explicit 14‑day cancellation/refund right for Canadian customers on the provider’s publicly available pages. That means refunds are not guaranteed and appear to be handled case by case by the operator (if at all).
If you believe you are owed money (for example, a deposit, bonus, or blocked withdrawal), first request a written explanation from Hipodrom.Com and keep records. If the operator does not cooperate, your next steps are to contact your payment provider to dispute the charge or request a chargeback and to lodge complaints with consumer protection or gambling regulators as applicable.
Hipodrom.Com plans and pricing
| Plan | Price (CAD) |
|---|---|
| Mobile app | Free |
| Membership / subscription (if any) | Varies |
Your consumer rights in Canada
Canadian consumer protection is provincially and federally regulated across different areas. There is no single federal “14‑day cooling‑off” rule that universally applies to all online gaming services. Rights to refunds, cancellations and dispute resolution depend on the nature of the service, the contract terms, and provincial laws.
If you believe an online operator has acted unfairly or committed fraud, you can contact your bank or card issuer about chargebacks, and you can file complaints with provincial consumer protection offices or gambling regulators (regulation of gaming often sits with provincial agencies). For potentially criminal conduct or scams, the Canadian Anti‑Fraud Centre can be contacted for reporting and guidance.
Customer experiences
Publicly available reviews for Hipodrom.Com include several negative reports. Complainants describe not receiving promised promotions or bonuses after meeting conditions, extremely slow or failing withdrawals with long wait times and lack of response from customer service, and reports of unresponsive or ineffective support (robotic chat replies, unmonitored email, account bans, or blocked access to funds). Examples of user reports are visible on trustpilot pages at trustpilot.com and ca.trustpilot.com. There are few or no prominent public positive reviews documented in available sources.
Documentation checklist
- Account username and registered email; screenshots of account pages and settings
- Transaction records: deposit receipts, withdrawal requests, payment IDs, and timestamps
- All correspondence with support (emails, chat logs), including dates and responses
- Screenshots or copies of advertised promotions, bonus terms, or screenshots showing eligibility
- Bank or card statements showing payments to Hipodrom.Com
- Identification documents if requested for verification (keep copies of what you sent)
Common mistakes
One common mistake is assuming there is an automatic refund or cooling‑off right for online gaming services; without published terms, that assumption can leave consumers unprotected. Another mistake is failing to preserve documentation - screenshots, emails, and transaction IDs are critical if you later dispute a charge or escalate the matter to your bank or regulators. A further error is relying solely on site chat when it is unresponsive; always back up chat transcripts with emails and saved copies.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In‑account cancellation or settings | Variable / Unknown | Low - Medium (if option exists) |
| Email to support@hipodrom.com | Possible but not guaranteed | Medium (depends on responsiveness) |
| App Store / Google Play support route | Unclear (no public info) | High (store-level refunds may not apply to account balances) |
| Payment provider dispute / chargeback | Possible (depends on evidence and provider rules) | High (may require documentation and bank support) |
After cancelling
After you request cancellation, keep copies of every communication and monitor any outstanding withdrawal requests closely. If the operator does not respond or you face blocked withdrawals, contact your payment provider (bank, card issuer, or e‑wallet) to dispute the transaction and ask about chargeback procedures.
Useful resources: the Canadian Anti‑Fraud Centre (antifraudcentre-centreantifraude.ca), the Competition Bureau of Canada (competitionbureau.gc.ca), and the Financial Consumer Agency of Canada (canada.ca/en/financial-consumer-agency.html). If the issue concerns provincial gaming regulation, contact your provincial gaming regulator (for example, the Alcohol and Gaming Commission of Ontario for Ontario residents).
Address
No valid postal address for Hipodrom.Com in Canada or elsewhere could be located in the provider’s website, app listings, or public business directories. The primary known contact pathway reported by users and developer responses is email at support@hipodrom.com. If you need to escalate and cannot reach the operator, use your bank/payment provider or the consumer and fraud resources listed above.