Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Islamic Relief
3501 Mainway
L7M 1A9 Burlington
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Islamic Relief service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Islamic Relief: Easy Method
What is Islamic Relief
Islamic Relief Canada is the Canadian branch of an international humanitarian and development charity that raises funds for disaster relief, long‑term development and sponsorship programs. It accepts one‑time and recurring donations through a web‑based platform and operates under published policies for donations, cancellations, refunds and complaints.
How to cancel Islamic Relief
- Use the Donor Portal: log in to the Donor Portal to pause, decrease, increase or cancel recurring donations and update payment details.
- By phone: call Islamic Relief Canada at 1‑855‑377‑4673 and request cancellation of your recurring donation; provide donor details and give at least 10 days’ notice.
- By email: send a cancellation request to the email address listed on the Islamic Relief Canada website (include your name, donor ID or last four digits of payment method, and the date of last donation).
- By mail: send a written cancellation letter (recommended via registered mail) to Islamic Relief Canada at the postal address given below; include donor details and request confirmation of cancellation.
What happens when you cancel
Cancellation stops future recurring charges but does not retroactively change past donations. After you cancel, your account access to recurring payments is removed or paused depending on the method used. Islamic Relief Canada keeps donation records for administrative and reporting purposes; your giving history remains available in the Donor Portal when applicable. If you require written confirmation, request it at the time of cancellation.
Will I get a refund?
If you made an error when donating, you may request a refund within 30 days of the donation; Islamic Relief Canada will honour such requests. Refunds are issued using the original method of payment: credit card refunds are returned to the original card, while direct debit, cheque or cash refunds are issued by cheque via mail. Refunds for erroneous donations are subject to verification and the organisation’s refund procedures; routine cancellations of future payments do not trigger refunds for amounts already processed.
Islamic Relief plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Sponsor an Orphan - Monthly | C$90.00/month | Monthly | Life‑long orphan sponsorship |
| Sponsor an Orphan - Monthly (lower tiers) | C$75.00/month | Monthly | Orphan sponsorship (tiered lower option) |
| Sponsor an Orphan - Monthly (lower tiers) | C$60.00/month | Monthly | Orphan sponsorship (tiered lower option) |
| Sponsor an Orphan - Monthly (lower tiers) | C$50.00/month | Monthly | Orphan sponsorship (tiered lower option) |
| Sponsor an Orphan - Monthly (lower tiers) | C$45.00/month | Monthly | Orphan sponsorship (tiered lower option) |
| Sponsor an Orphan - Yearly | C$1,080.00/year | Annual | Equivalent to C$90 per month |
| Monthly Giving - Sadaqah | C$5.00/month | Monthly | Regular small donation |
| Monthly Giving - Family Support | C$25.00/month | Monthly | Help save a family in need |
| Monthly Giving - Feed a Family | C$60.00/month | Monthly | Feed a family every month |
| Sponsor a Meal | C$15.00 | One‑time | Warm meal |
| Food Hamper | C$100.00 | One‑time | Food hamper |
| Relief Collective - Tote Bag | C$25.00 | One‑time | Olive Branch Tote Bag (shop item) |
| Relief Collective - Puzzle | C$45.00 | One‑time | 'Waiting' by Aseel Badwan puzzle |
| Relief Collective - Quran | C$20.00 | One‑time | The Clear Quran (shop item) |
| Relief Collective - Sindhi Cap | C$25.00 | One‑time | Sindhi Cap |
| Relief Collective - Jinnah Cap | C$28.00 | One‑time | Jinnah Cap |
| Relief Collective - Spice Bundle | C$70.00 | One‑time | Palestinian Spice Bundle |
Your consumer rights in Canada
Under Islamic Relief Canada’s published terms, donors must provide at least 10 days’ notice before cancelling recurring donation authorizations. If an erroneous donation was made, donors have up to 30 days to request a refund; refunds are processed back to the original payment method and may be issued by cheque for non‑card payments. Donors can manage their recurring gifts, payment details and view giving history through the Donor Portal; formal complaint channels are available and Islamic Relief Canada publishes a Complaints Policy that outlines escalation and expected timelines.
Customer experiences
There are few publicly available third‑party reviews specifically for Islamic Relief Canada on platforms such as TrustPilot or ProductReview.ca. The organisation provides formal internal channels for feedback - a Complaints Policy and a separate volunteer complaints process - which indicate structured ways to raise and resolve issues. General external commentary about review platforms does not reflect on Islamic Relief Canada itself.
Documentation checklist
- Donation receipt or transaction reference (date and amount)
- Donor Portal account email or donor ID
- Last four digits of credit card or bank account used
- Type of donation (one‑time or recurring) and frequency
- Preferred contact details for confirmation (email/phone)
- Copy of mailed cancellation letter (if sending by post)
Common mistakes
Donors sometimes assume cancellation is immediate; in practice you must allow at least 10 days’ notice for recurring authorizations. Another common error is trying to cancel through a mobile app store when the donation was made via the Islamic Relief Canada website - the organisation does not manage App Store or Google Play subscriptions. People also forget to request written confirmation, which can delay proof that future charges have been stopped. Finally, requesting a refund after the 30‑day window for erroneous donations can result in refusal, so act promptly if a refund is needed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Donor Portal | Refunds for erroneous donations possible within 30 days; cancellations effective after 10 days' notice. | Easy |
| Phone (1‑855‑377‑4673) | Refunds can be requested (30‑day window); cancellations accepted with 10 days' notice. | Moderate |
| Email (use address listed on website) | Refunds can be requested (30‑day window); include donor details to process cancellation. | Moderate |
| Registered mail to postal address | Refund requests accepted but still subject to the 30‑day policy; provides formal written proof of request. | Hard (more steps, postage, wait for delivery) |
After cancelling
After you cancel, confirm that future payments have stopped by checking the Donor Portal or requesting written confirmation by phone or email. If you need a refund for an erroneous donation, submit the request as soon as possible and provide transaction details; credit card refunds return to the original card, while non‑card refunds are issued by cheque via mail. For complaints or unresolved issues, consult the organisation’s Complaints Policy and volunteer grievance procedures for escalation options.
Useful links: Donor Portal, Disclaimer & Cancellation Terms, Complaints Policy.
Address
Send written cancellation letters (recommended via registered mail / raccomandata A/R) to:
Islamic Relief Canada
3501 Mainway, Burlington, ON L7M 1A9, Canada