Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Koho service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Koho: Easy Method
What is Koho
Koho is a Canadian fintech that offers a prepaid spending account and debit card with budgeting tools, cash back, and optional credit-building and insurance products. It combines an app-driven interface with features such as early deposits, virtual cards, and international money transfers, positioning itself as an alternative to traditional chequing accounts.
How to cancel Koho
- Cancel a KOHO plan (subscription) via the app: Open the KOHO app → My Plan → Change my plan → Cancel my plan. Via web: sign in at web.koho.ca → My Plan → Manage my plan → Cancel plan. Plan benefits continue until the next billing date.
- Cancel an International Money Transfer: If the transfer is still in setup or awaiting information, you can cancel in the app. A full refund is possible within a short grace window (about 3 minutes); if funds have already been sent, cancellation is not possible.
- Cancel Cover (cash advance feature): In the app go to Cover → tap the settings icon → Cancel Cover. On cancellation the outstanding cash advance is either recollected after the 30‑day subscription period ends or can be repaid immediately.
What happens when you cancel
When you cancel a paid KOHO plan your plan benefits remain active until the end of the current billing period; you will not be billed for subsequent periods. For features like Cover, cancellation stops future billing but any outstanding advance will still need to be repaid either immediately or through the final collection process described by KOHO. Account access to the KOHO app and your balance generally remains available unless KOHO closes or locks the account for other reasons. KOHO retains account transaction records according to its policies and applicable law; if you need personal statements, download them before closing the account.
Will I get a refund?
KOHO plan purchases are non‑refundable, so cancelling prevents future charges but does not produce a refund for already charged plan periods. Merchant refunds issued to your KOHO card typically appear in your account within 2 - 3 business days, though payment processing can delay it up to 7 business days. For international transfers, a refund is possible only if the transfer is cancelled early (for example during the setup/awaiting info stage) and may be covered by a narrow grace window; once funds are sent, you cannot cancel and will not receive a refund. If a refund is processed to a cancelled, locked, or expired card, KOHO applies the refund if the merchant processed it before the card was cancelled; if your card is locked you should unlock it to accept a refund, otherwise the refund may be declined. For travel insurance products sold through partners (e.g., TuGo), KOHO does not process refunds - contact the insurer directly.
Koho plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Essential | C$0/month (waived fee) | Monthly (C$4 if conditions not met) or C$48/year | 2% interest, 1% unlimited cash back on essentials, instant e-Transfers, CDIC protection, optional Credit Building, international transfers |
| Extra | C$12/month | Monthly (C$12) or implied annual approx C$144/year | 2.5% interest, 1.5% cash back on essentials, 0.25% on all purchases, no foreign transaction fees, one free international ATM withdrawal/month, 30% off Credit Building |
| Everything | C$14.75/month (annual) or C$22/month (monthly) | Monthly or annual | 3.5% interest, 2% cash back on essentials, 0.5% on all purchases, no FX fees, free e-SIM (3 GB), 50% off Credit Building, priority support, metal card option |
Your consumer rights in Canada
If you have an unauthorized or disputed transaction you can initiate a dispute (chargeback) through the KOHO app; according to KOHO policy you must start the dispute within 90 calendar days of the transaction or expected delivery date. Chargeback investigations can take up to 90 days to resolve. Merchant refunds normally post within 2 - 3 business days but can take up to 7 business days because of payment processing. Plan subscriptions are non‑refundable under KOHO’s stated policy, so cancel ahead of the next billing date to avoid future charges. If you cannot resolve a serious problem (fraud, trapped funds, unresolved complaints) with KOHO, you can escalate to federal or provincial consumer protection authorities such as the Financial Consumer Agency of Canada (FCAC) or your provincial consumer affairs office; keep full documentation when doing so.
Customer experiences
Reviews are mixed. Many customers rate the KOHO app highly (App Store rating ~4.8) and praise its no‑fee model (when conditions met), budgeting tools, virtual card convenience, early direct deposits, cashback, and interest on balances. However, negative reports include allegations of unauthorized activation of paid features, problems with credit‑building services, difficulty connecting or accessing accounts, delayed or declined refunds, account closures with trapped funds, and challenges with customer support (long waits, automated responses). Several threads report frustration with fraud detection and reimbursement outcomes; those experiences underscore the importance of saving evidence and escalating unresolved issues promptly.
Documentation checklist
- Account details: full name, email, phone, KOHO account ID; plan name and billing date.
- Transaction evidence: screenshots of charges, transfer IDs, merchant refund confirmations, bank statements showing attempted refunds.
- Communication logs: dates and copies of chats, emails, and in‑app messages with KOHO support.
- Cancellation proof: screenshots showing you cancelled in the app or web, and any confirmation number.
- Delivery method proof: if sending a physical cancellation or complaint, use registered mail and keep tracking/return receipt; send to the KOHO address below if required.
Common mistakes
Common errors include assuming a plan cancellation will produce a refund (KOHO plans are non‑refundable), waiting until after the new billing date to cancel (which results in being billed for the next period), attempting to stop an international transfer after funds have already been sent, and failing to keep proof of cancellation and communication. Another frequent mistake is not unlocking a locked card before a merchant processes a refund, which can cause the refund to be declined. To avoid problems, cancel ahead of the next billing, gather documentary proof, and confirm merchant refund timelines.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel plan via app | No refund for the period already paid; benefits continue until next billing | Easy |
| Cancel plan via web | No refund for the period already paid; benefits continue until next billing | Easy |
| International transfer (in setup / awaiting info) | Possible - full refund if within brief grace window (≈3 minutes) or if transfer not sent | Moderate |
| International transfer (funds already sent) | No - cannot cancel after funds are sent | Impossible |
| Cancel Cover (cash advance) | Does not refund past advances; outstanding amounts must be repaid (immediately or collected after 30 days) | Moderate |
After cancelling
After you cancel, download and save any statements or receipts you may need for taxes or records. If you expect merchant refunds, monitor your KOHO balance and unlock the card if you previously locked it. For travel insurance refunds contact the insurer directly (e.g., TuGo). If you have unresolved disputes, start a chargeback through the app within 90 days and keep all supporting documentation. For help articles and next steps see KOHO’s Help Centre at KOHO Help Centre, KOHO features/pricing at koho.ca/features, and log in at web.koho.ca. If you need to contact KOHO by mail or send registered correspondence, use the address below and keep the return receipt.
Address
33 Bloor Street East, Suite 300, Toronto, Ontario M4W 3H1, Canada