Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Lifemiles service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Lifemiles: Easy Method
What is Lifemiles
LifeMiles is Avianca’s loyalty programme that lets members earn and redeem miles for flights and partner services. It sells subscription plans and miles, operates a website and mobile app, and manages award bookings and refunds under fare-type rules rather than a Canada-specific consumer-rights framework.
How to cancel Lifemiles
- Cancel a LifeMiles+ subscription: log in, go to “Manage your plan” after the initial 6‑month commitment has completed; follow on‑screen cancellation steps. If you cannot cancel online, use the contact channels and document the interaction.
- Delete your LifeMiles account (mobile app): open the app → My Account → Help Center → Delete LifeMiles account; follow prompts to confirm deletion. Deletion removes miles, status and communication preferences.
- Cancel an award ticket or request a refund: submit a refund/cancellation request through LifeMiles/Avianca Help Center or your booking page; expect fare‑type fees to apply (see refund section below).
- If the service refuses cancellation or refund, escalate by collecting evidence and pursuing a credit card dispute or consumer complaint as needed.
What happens when you cancel
If you cancel a paid subscription after meeting contractual minimums (e.g., LifeMiles+ six‑month initial period), recurring billing stops and subscription benefits end at the end of the billing period. If you delete your LifeMiles account via the mobile app, you lose access to your account, any miles balance, elite status and you will stop receiving communications from LifeMiles. For award tickets, cancellation may incur a fee and miles may be returned to the account if the ticket was unused and meets the programme’s conditions.
Will I get a refund?
Refunds for award tickets redeemed with miles are subject to fixed fees by fare type: Basic US$100; Light US$75; Classic US$50; Flex US$30; Business US$100. Miles are returned to your account if the ticket was unused, redeemed within the last year, and the miles have not expired; Miles+Money flexible payments are refunded in miles. LifeMiles announced a faster refund system in December 2024 promising to return miles within 24 hours of flight cancellation and expanded 24/7 support, but official materials and Help Center pages still emphasise fare‑type refund fees rather than any Canada‑specific statutory cooling‑off right. If LifeMiles denies a refund you believe you are due, Canadian consumers commonly escalate via credit card charge dispute or file complaints with consumer protection agencies.
LifeMiles plans and pricing
| Plan | Price (USD/month) | Period | Features |
|---|---|---|---|
| Lite | US$20.00 | Monthly | 500 bonus miles; 10% back on Star Alliance redemptions; up to 25% Avianca redemption discount; double miles on credit card purchases (up to 1,000/month) |
| Basic | US$50.00 (US$30.00 with premium LifeMiles credit card) | Monthly | 2,000 bonus miles; 10% back on Star Alliance redemptions; up to 25% Avianca redemption discount; double miles on purchases (up to 2,000/month); waived change/cancellation fees |
| Pro | US$100.00 (US$80.00 with premium LifeMiles credit card) | Monthly | 4,500 bonus miles; 10% back on Star Alliance redemptions; up to 25% Avianca redemption discount; double miles on purchases (up to 4,500/month); waived change/cancellation fees |
| Max | US$200.00 (US$180.00 with premium LifeMiles credit card) | Monthly | 10,000 bonus miles; 10% back on Star Alliance redemptions; up to 25% Avianca redemption discount; double miles on purchases (up to 10,000/month); waived change/cancellation fees |
Prices are listed in US dollars and apply worldwide, including Canada; applicable Canadian taxes (GST/HST, and QST in Quebec) are added at checkout.
Your consumer rights in Canada
LifeMiles does not document a Canada‑specific 14‑day cooling‑off right; its official materials set refund rules by fare type. Canadian consumers should not assume European or other jurisdictions’ statutory cancellation windows apply. If you encounter refusal or misrepresentation, preserve all evidence of your interactions and payments and consider initiating a credit card chargeback or filing a complaint with provincial consumer protection authorities or the federal Competition Bureau if appropriate. Keep in mind that outcomes can depend on your card issuer’s policies and the documentation you provide.
Customer experiences
Public reviews from Canadian users skew negative: Trustpilot Canada shows recurring patterns of 1‑star complaints about slow or unusable website/app behaviour, booking failures, miles deducted without confirmed bookings, and poor customer service responsiveness. Reddit threads describe website timeouts, inability to book after searching, and instances where LifeMiles did not honour a 24‑hour cancellation expectation for Canadian residents. There are also reports of subscription billing disputes and occasional security concerns. LifeMiles’ official improvements (e.g., faster refund system, 24/7 support announced December 2024) may address some issues, but user reports indicate continued friction for some customers.
Documentation checklist
- Booking reference(s), ticket numbers and dates of travel
- Screenshots of booking screens, error messages, and the booking confirmation page
- Payment receipts, card statement entries and subscription billing records
- Email correspondence, chat transcripts, and agent names/dates/times of calls
- Subscription plan terms/screenshots showing the 6‑month commitment if applicable
- Any confirmation of account deletion or cancellation from the app or help centre
Common mistakes
Common errors include assuming a universal 24‑hour free cancellation applies in Canada (some users report LifeMiles applying that only to US residents), not saving screenshots or confirmation emails, cancelling a subscription before the required initial period and then being surprised by continued charges, and relying solely on telephone assurances without follow‑up in writing. Another frequent mistake is waiting until miles expire before attempting to resolve a disputed refund; expiration rules can block returns of miles even when a ticket is refunded.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web/app (award ticket cancellation, Canada) | Refund in miles less fare‑type fee (Basic US$100 → Flex US$30); miles returned if unused and not expired | High - user reports of refusals and extra charges for Canadian residents |
| LifeMiles+ subscription cancellation | No refund before the initial 6‑month commitment; cancel after commitment via “Manage your plan” | Medium - policy is clear but requires tracking the commitment period |
| Mobile app account deletion | No refund for miles; deletion removes miles and status | Low - direct option in app Help Center |
| Credit card chargeback / dispute | Potential monetary refund from card issuer if successful | High - requires documentation and time; outcome not guaranteed |
After cancelling
After you cancel, verify status and keep confirmations. If you cancelled a subscription, check future card statements for unexpected charges; if you requested a refund for award travel, monitor your LifeMiles account for returned miles and keep the refund reference number. For official guidance and to submit requests, use LifeMiles/Avianca resources: the LifeMiles Help Center refund article (Refunds for award tickets), account deletion instructions (Delete LifeMiles account), a third‑party guide on cancelling LifeMiles subscriptions (How to cancel LifeMiles (third‑party)), and reporting/feedback resources such as Trustpilot Canada (LifeMiles on Trustpilot) and community discussions (example Reddit thread).
Address
Send written complaints or formal notices by registered mail to: Avenida Calle 26 No. 59‑15, Bogotá, Cundinamarca 111321, Colombia. It is recommended to use registered/return‑receipt service (e.g., raccomandata A/R) to ensure proof of delivery and to retain tracking and receipt copies for any escalation or dispute.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.