Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – London Hydro
111 Horton Street, P.O. Box 2700
N6A 4H6 London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the London Hydro service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation London Hydro: Easy Method
What is London Hydro
London Hydro is the electrical distribution utility serving the City of London, Ontario, providing delivery of electricity to residential and commercial customers and administering connection, disconnection and meter services. It is not an app-store subscription service; its customer account management and service start/stop functions are managed through the MyLondonHydro portal and customer service channels.
How to cancel London Hydro
- Log into your MyLondonHydro account and select the Move In/Move Out/Transfer link; follow the prompts to request stop of service for your move-out date. Allow at least 2 business days for a final reading.
- If you cannot use the web portal, contact London Hydro Customer Service at (519) 661-5503 (8:30 a.m. - 4:00 p.m. M - F) for assistance or to arrange the final meter reading.
- The London Hydro mobile app is informational only and does not offer a cancellation/subscription flow via the App Store or Google Play.
- If you prefer a written notice, send it by registered mail to ensure delivery and confirmation; include your account number, service address and move-out date (address below).
- Keep confirmation of your stop request and the final reading (screenshot, email or mailed receipt) for your records.
What happens when you cancel
When you submit a stop-service request London Hydro schedules a final meter reading and issues a final bill that covers usage up to the stop date. Access to the online account for historical bills and account details typically remains available for a period defined by the utility’s record retention policies; if you need copies of past bills, request them before you lose access or ask Customer Service for assistance. If someone else will be taking over service at the same address, a separate start-service request is required for the new occupant.
Will I get a refund?
London Hydro’s Conditions of Service do not provide refunds for expenses or damages related to outages caused by weather, accidental equipment failure or third-party interference; such claims are directed to insurance (via MEARIE Insurance Group). For account closing, any final billing adjustments (credit or owing balance) are reflected on the final bill - contact Customer Service about the process for receiving any credit balance. There is no consumer-facing money-back policy for outage-related losses.
London Hydro plans and pricing
| Plan | Rates | Period | Features |
|---|---|---|---|
| Residential Time-of-Use (TOU) | Off-Peak: C$0.098 / kWh Mid-Peak: C$0.157 / kWh On-Peak: C$0.203 / kWh | Seasonal (Winter Nov 1 - Apr 30; Summer May 1 - Oct 31) | Rates vary by time-of-use periods (off-peak, mid-peak, on-peak). |
| Residential Tiered Pricing | Tier 1: C$0.120 / kWh (first 1,000 kWh/month winter; first 600 kWh/month summer) Tier 2: C$0.142 / kWh (above threshold) | Seasonal (winter/summer thresholds) | Uniform rate irrespective of time; thresholds change by season. |
| Residential Ultra-Low Overnight (ULO) | Ultra-Low Overnight: C$0.039 / kWh Weekend Off-Peak: C$0.098 / kWh Mid-Peak: C$0.157 / kWh On-Peak: C$0.391 / kWh | All year | Lowest overnight rate (11 p.m. - 7 a.m.), higher on-peak evenings; available any time. |
Your consumer rights in Canada
As a London Hydro customer you have the right to request to stop service through the MyLondonHydro portal or by contacting Customer Service. There is no app-store subscription to cancel. Consumers have protections under provincial and federal rules regarding billing and disclosure; you should receive clear information about your final bill and any charges. Outage-related compensation for losses is not supplied by the utility’s Conditions of Service - such claims are handled through insurance. Be vigilant for scammers impersonating London Hydro; only make payments through official channels and verify contact information on London Hydro’s website.
Customer experiences
Online reviews show a mix of experiences. Some customers report being able to manually pay London Hydro bills using a credit card via their banking app even though automatic pre-authorized credit-card billing is not yet offered. Other customers express frustration with periodic localized power outages and with the lack of automatic credit-card billing, describing the need for manual monthly payments or mailed forms as outdated. These reports reflect individual experiences and do not replace official company statements.
Documentation checklist
- Account number and service address
- Move-out date and forwarding address for the final bill
- Photo ID or account holder identification
- Meter reading request or permission to perform final reading (if applicable)
- Authorization letter if a third party is acting on your behalf
- Receipt or confirmation of the stop-service request (screenshot, email or registered-mail proof)
Common mistakes
Customers commonly forget to schedule or allow sufficient time for a final meter reading, which can delay final billing. Expect to allow at least two business days for a final reading; not doing so may result in estimated bills. Another frequent error is assuming the mobile app can cancel service - cancel requests must go through MyLondonHydro or Customer Service. People also fall victim to scams by using unofficial payment links; always confirm payment instructions on London Hydro’s official site. Finally, some customers expect outage compensation from the utility - this is not provided under London Hydro’s Conditions of Service and should be pursued through insurance for damage claims.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| MyLondonHydro (web) | Final bill adjustments applied; outage-related refunds not provided. | Easy |
| Call Customer Service | Final bill adjustments applied; contact for refund/credit questions. | Medium |
| Registered mail (written notice) | Final bill adjustments applied; provides delivery confirmation. | Medium |
| App Store / Google Play | Not applicable - app is informational only. | Not applicable |
After cancelling
After your stop request is confirmed, keep the confirmation, final bill and any meter-reading evidence. Check your final bill for adjustments and contact Customer Service if you have questions about balances or credits. If you suffered loss from an outage, consult your homeowner or tenant insurance and MEARIE Insurance Group for claims. For account actions and assistance, use London Hydro’s official pages: Start/Stop/Transfer service, Contact London Hydro, Residential Electricity Rates, and the informational London Hydro app listing. Keep records of all communications and confirmations for at least six months after account closure.
Address
Send written notices or registered mail to:
London Hydro, 111 Horton Street, P.O. Box 2700, London, ON N6A 4H6
(If mailing, send by registered mail to ensure delivery confirmation.)