Cancellation service #1 in Australia
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Lumo Energy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Lumo Energy: Easy Method
What is Lumo Energy
Lumo Energy is an energy retailer known to operate in Australia. There is no verified evidence that Lumo Energy publishes plans, prices, or operates a consumer-facing retail business in Canada for 2024 - 2025. If you believe you have a contract with a company using that name in Canada, check your contract details and supplier contact information carefully - many energy retailers operate only in particular countries or regions.
How to cancel Lumo Energy
- Confirm the account and contract: find the contract copy, account number, date signed, and any renewal or extension details.
- Check cooling-off and local rules: in Ontario and similar Canadian jurisdictions you may have a cooling-off right (typically 10 days from signing, or 14 days for renewals) and other time-based protections - see cited resources below.
- Prepare a written cancellation: include your name, account number, contract reference, the date you signed, a clear statement that you cancel the contract, and a requested effective cancellation date.
- Send the cancellation by registered post (proof of delivery) or another service that provides an official receipt; keep a copy of the letter and the proof of mailing/receipt. If you prefer email or an online form, request a written acknowledgment and keep a screenshot or archived copy.
- Ask for confirmation of final bill, any refund of credit balance, and whether any exit or early termination fees apply; request the method and timing of any refund in writing.
- If the supplier fails to acknowledge within a reasonable time, follow up in writing and consider contacting your provincial consumer protection office or energy ombudsman for advice.
What happens when you cancel
When a cancellation is accepted, the retailer should close your account from the effective date and issue a final bill showing any charges owed or credit owing. Access to online account services may be removed after closure; keep copies of bills, the final statement, and any confirmation emails. If the retailer is required by regulation to confirm contracts or follow cooling-off rules, those rules will determine whether the cancellation is treated as a no-cost termination. Metering and supply arrangements are handled by your local distributor or utility, so service continuity or final meter reads may be coordinated between the retailer and the distributor.
Will I get a refund?
There is no verified, company-specific refund policy for a Lumo Energy offering in Canada. Generally, under common cooling-off rules (such as those described for Ontario), cancelling within the allowed period normally avoids early-termination fees and can result in no penalty; any pre-paid balance or credit should be returned according to the retailer’s billing practices. Outside cooling-off periods, cancellation may attract fees as set out in your contract and refund timing will depend on the retailer’s billing procedures. If you have a disputed refund, keep written records and request an itemized final bill. If no company-specific policy is available, treat refunds as potentially subject to contract terms and local consumer protections.
Lumo Energy plans and pricing
| Plan | Price | Details |
|---|---|---|
| Residential electricity | Varies | Varies |
| Residential gas | Varies | Varies |
| Business/Commercial | Varies | Varies |
Your consumer rights in Canada
In Ontario and comparable Canadian jurisdictions consumers commonly have a cooling-off right: typically 10 days after signing a new energy contract, or 14 days after renewing or extending a contract. Additional protections can apply if a retailer fails to confirm a contract within the legally specified window or if cancellation occurs within a specified period after billing - for example, some guidance notes that cancellation within 30 days of receiving a second bill may avoid fees. Specific timelines and rights may vary by province; consult provincial consumer protection guidance or the energy ombudsman for definitive rules. For more practical guidance see Steps to Justice and a general how-to guide at Keyframe5.
Customer experiences
No verified user reviews for a Lumo Energy operation in Canada were found in the available data. That absence may mean the brand does not operate in Canada, that reviews are not indexed by the consulted sources, or that consumer feedback appears under a different corporate name. If you have experience with a company calling itself Lumo Energy in Canada, keep records and consider sharing them with local consumer protection bodies to help other consumers.
Documentation checklist
- Copy of the signed contract or service agreement
- Account number and customer reference
- Photocopy of photo ID (if required to verify identity)
- Copies/screenshots of bills and meter readings
- Any correspondence with the retailer (emails, chat transcripts)
- Proof of posting/registered mail receipt or delivery confirmation
Common mistakes
Many consumers delay until after the cooling-off period and then face early termination fees; example: signing a renewal and waiting beyond 14 days to cancel. Another frequent error is failing to keep a copy of the signed contract or not sending cancellation by a method that provides proof of receipt - this makes disputes harder to resolve. Sending a cancellation to the wrong country or to a head office overseas without checking the correct local contact can mean long delays; ensure you are addressing the correct entity and keep all follow-up confirmations.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel within cooling-off period (≈10 - 14 days) | Likely no fee / refund of any credit due | Low |
| Cancel within early-bill window (≈30 days after first/second bill) | May avoid fees depending on timing | Low to medium |
| Cancel after cooling-off / contract term | Fees likely; refund depends on contract | Medium to high |
| Cancellation by registered post / written notice | Depends on timing; provides best proof for disputes | Low |
After cancelling
After you cancel, watch for a written confirmation and a final bill that itemizes any charges, credits, and the refund method and timing. Keep all documentation for at least a year. If the retailer does not comply with your cancellation or you disagree with final charges, contact your provincial consumer protection office or energy ombudsman for dispute resolution. For practical guidance on cancellation rights and next steps see Steps to Justice and Keyframe5. If you send a physical cancellation letter, using registered post (raccomandata A/R) or an equivalent service is recommended so you have proof of delivery.
Address
Lumo Energy, PO Box 4136, East Richmond VIC 3121, Australia