Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Myus
5901 Breckenridge Parkway, Suite A
33610 Tampa
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Myus service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Myus: Easy Method
What is Myus
MyUS is a package forwarding and international shipping service that provides U.S. mailing addresses to customers outside the United States, consolidates and repackages purchases, and forwards parcels internationally. It offers multiple membership tiers (including a free basic plan and paid premium plans) plus ancillary services such as Personal Shopper support, repackaging, and shipment consolidation.
How to cancel Myus
- Provide written notice to MyUS via one of the accepted channels: email, fax, postal letter, or the available online cancellation option in your MyUS.com account. If you prefer certainty, send a signed letter by a tracked postal method (recommended) to the address below to retain proof of delivery.
- If you have a Personal Shopper order, you may be able to modify or cancel that order directly in your MyUS.com account before the order is processed - check your order status first.
- For Shopping.myus.com orders, cancellation is generally not possible once the order has been processed; if cancellation is permitted it may incur seller or MyUS cancellation fees and return-shipping costs will be your responsibility.
- Ask for written confirmation of cancellation and, where applicable, a statement showing any prorated refund amount and the date the refund will be processed.
What happens when you cancel
After MyUS receives and accepts your written cancellation, your membership will be terminated according to the Terms & Conditions. Access to paid-member benefits (such as consolidation, free repackaging or shipping discounts) ends on the cancellation date or at the end of the billing period, depending on the plan and timing. Recurring payments will not continue after cancellation, but any outstanding charges incurred before cancellation remain payable. MyUS will retain account and shipment records as required by its policies; request details if you need copies of invoices or shipment histories.
Will I get a refund?
Annual membership refunds: MyUS states annual membership fees may be prorated and refunded for the unused portion of an annual membership; refunds are processed within ten business days after cancellation. Monthly and setup charges are specified as non-refundable under the Terms & Conditions. Shopping.myus.com orders cancelled by MyUS because of stock issues, price discrepancies, or export restrictions are normally refunded automatically to the original payment method - refunds typically appear within about 14 days. Exceptions and fees: cancellations of Shopping orders after processing can incur seller or MyUS cancellation fees and return-shipping costs are usually the customer’s responsibility. Some users have reported situations such as a "switch membership fee" when moving plans; if that applies to your account, ask MyUS for a written explanation and evidence of any charge.
Myus plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Multiple Packages (Premium Membership) | US$9.99/month or US$60/year | Monthly / Annual | Free repackaging and package consolidation beyond basic free plan |
| High Volume Plan | US$10/month | Monthly | Free storage and ~10% shipping volume discount |
| Free (basic) Plan | Free | - | One package from one store; US shipping address; shipping discount; no US sales tax |
| MyUSaddress.ca Receiving Fee | C$7 for shipments up to 150 lbs | Per shipment | Fee to receive packages at US address |
| MyUSaddress.ca Oversized Receiving Fee | C$60 for shipments over 150 lbs | Per shipment | Receiving fee for oversized shipments |
Your consumer rights in Canada
Canadian consumers may have statutory protections such as cooling-off periods or consumer-protection rules depending on the province and the nature of the contract. MyUS’s published Terms state annual membership refunds are prorated and processed within ten business days, while monthly and setup fees are non-refundable; these contract terms may be subject to provincial consumer protection legislation. If you subscribed via an app (Apple App Store or Google Play), cancellation and refund rules of those platforms apply and you must request cancellations/refunds through the respective app stores. If you believe MyUS’s handling of a cancellation or refund violates Canadian consumer law, consider contacting your provincial consumer protection office or a consumer advocacy service for guidance.
Customer experiences
Customer feedback is mixed. Positive reports highlight MyUS’s usefulness for accessing U.S.-only retailers, generally quick processing and shipping, helpful consolidation features, and good customer service experiences for some users. Negative feedback frequently raises concerns about unexpected or high fees (e.g., valuation, weight, hazardous-goods surcharges), poor transparency, and customer service problems - such as slow or unresponsive support, closed tickets, and issues with held or delayed packages. Because experiences vary, document communications and charges carefully and request written confirmation of refunds or cancellations.
Documentation checklist
- Account username/email, membership plan, and account number (if shown on invoices)
- Date-stamped copy of your written cancellation (email, fax confirmation, or signed letter) and any reply from MyUS
- Invoices, receipts, or billing statements showing payments you seek refunded
- Order numbers for any Shopping or Personal Shopper orders you wish to cancel
- Tracking numbers and proof of delivery for any postal cancellation letters (if sent)
Common mistakes
Common mistakes include assuming all fees are refundable (monthly and setup fees are generally non-refundable under MyUS terms) and not obtaining written confirmation of cancellation or refund amounts. Another frequent error is trying to cancel Shopping.myus.com orders after processing - many such orders cannot be cancelled or will incur fees if cancelled late. Some customers neglect to check whether their subscription was made via the App Store/Google Play; app-store subscriptions must be cancelled through the app platform, not directly through MyUS.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Written notice (email, fax, letter, online) | Annual prorated refunds possible; monthly/setup non-refundable | Low to Medium - straightforward if you keep records |
| Personal Shopper order cancellation via account | Possible if cancelled before processing; refunds depend on timing | Low - if done before processing |
| Shopping.myus.com order cancellation after processing | Often no refund or refund minus cancellation/return shipping fees | High - cancellations frequently not available and fees can apply |
After cancelling
After you cancel, keep copies of all communications, confirmation emails, and any refund transaction records until you see the refund post to your original payment method. If a refund is delayed beyond the stated processing window (e.g., ten business days for prorated annual refunds or ~14 days for Shopping refunds), contact MyUS support and reference your cancellation confirmation. For Terms & Conditions and specific policy text, see the MyUS Terms page at shopping.myus.com Terms & Conditions and the MyUS help pages at myus.com. For Personal Shopper guidance, see the MyUS blog instructions at Personal Shopper orders instructions. If you subscribed via a mobile app, check Apple or Google policies for app-based refunds and cancellations.
Address
MyUS.com, 5901 Breckenridge Parkway, Suite A, Tampa, Florida 33610, United States of America