Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – National Grid
Complaints Department, Information Centre, Avonbank, Feeder Road
BS2 0TB Bristol
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the National Grid service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation National Grid: Easy Method
What is National Grid
Overview
National Grid is an energy company that operates electricity and gas networks and provides customer-facing services, including account management and outage support. In some contexts customers interact with National Grid through online accounts, mobile apps, or specific programs such as "Grid+." The information below is intended for customers in Canada seeking to cancel services or subscriptions and to understand refund and rights-related steps.
How to cancel National Grid
- Log in to your National Grid account (web or mobile app) and check account settings or profile options for an unsubscribe or cancel action. For National Grid Customer Council communications, edit your profile to unsubscribe.
- If you cannot log in, email National Grid's customer contact channel requesting unsubscription or service cancellation; include account number, full name, contact details and a clear cancellation statement. Request written confirmation.
- For Grid+ subscriptions (app/web), confirm any outstanding advances, deposits or credit balances are cleared before cancelling; membership may be cancelled anytime provided fees are fully repaid and no Grid advances remain. Note a $5 reactivation fee may apply if you restart the service.
- If the subscription was set up through Apple App Store or Google Play, cancel via your Apple or Google subscription settings (the app stores manage those subscriptions and refunds follow store policies).
- If you prefer a formal letter, send a recorded-delivery cancellation letter (see Address section below) including account details, date you wish cancellation to take effect, and a request for confirmation and final bill.
What happens when you cancel
When you cancel, access to certain online services or premium features may end immediately or at the end of your billing period; you should check the cancellation confirmation to see the effective date. If you cancel a Grid+ membership, reactivation may incur a $5 fee if you later restart the service. Any remaining credit balances, deposits, or outstanding advances on Grid Card or credit lines must be resolved before cancellation is completed. National Grid typically issues a final bill or account statement showing any amounts due or refundable balances.
Will I get a refund?
Refunds are handled case-by-case. Refunds may be granted for extended service interruptions caused by National Grid, for duplicate payments, or other verified billing errors, subject to verification and National Grid's discretion. There is no public evidence of a universal 14‑day automatic statutory cancellation/refund right specific to National Grid Canada; eligibility depends on the nature of the payment and local consumer law. Standard refund processing times observed are: credit/debit card refunds 3 - 5 working days, bank transfers 5 - 7 working days, online payment services (e.g., PayPal) 3 - 5 working days, and cheque refunds 7 - 10 working days. Keep records of payments and any claim correspondence to support refund requests.
National Grid plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| National Grid Mobile App (Canada) | Free | One-time / Free to download and use | Account management, bill viewing, paperless billing enrollment, payments, outage reporting, and more |
Your consumer rights in Canada
Canadian consumer protection for utilities is primarily administered at the provincial level. If you have a dispute with a utility provider, first use National Grid's internal complaints process and keep detailed records of all communications, bills, and evidence. If the issue is not resolved, you may escalate to your provincial utility regulator or consumer protection agency (for example, the Ontario Energy Board in Ontario), which handles service complaints, billing disputes and consumer inquiries. You may also consider small-claims court for monetary disputes if other remedies fail. Remedies, timelines and eligibility for refunds or compensation vary by province and by the nature of the claim, so check your provincial regulator’s guidance before escalating. This information does not constitute legal advice; consult a lawyer for legal guidance specific to your situation.
Customer experiences
Some customers report positive experiences with National Grid during outages, noting prompt engineer dispatches and provision of temporary solutions such as generators, and quick response to roadway hazards like fallen trees. However, many negative reports concern customer service issues: cancellation requests ignored or unacknowledged, delayed recognition of end-of-service dates, missing confirmation emails, and difficulty obtaining clear billing breakdowns. Billing problems (unexpected or large charges), prolonged outages with disputed compensation claims, and mobile app limitations (lack of detailed usage stats and limited account management features) are recurring themes in customer feedback.
Documentation checklist
- Account number and full account name as shown on your bill
- Recent bill(s) and payment receipts
- Copies of emails or messages requesting cancellation or showing prior contact
- Photos or evidence for service interruption or property damage (if claiming compensation)
- Bank or payment details for refunds (if required) and proof of duplicate payments
- Signed authorization if a third party is acting on your behalf
Common mistakes
Common mistakes include cancelling but not obtaining written confirmation (email or letter), failing to check for outstanding balances or deposits that prevent complete account closure, and using the wrong channel (for example cancelling via the app store when subscription is managed through National Grid or vice versa). Another frequent error is not keeping copies of communication and payment proof, which makes refunds and disputes harder to resolve. Example: a customer cancels verbally over the phone but receives a final bill because they did not request or save confirmation of the cancellation date.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Customer Council / account settings) | Not typically a refund channel; may stop communications or services. Refunds for billing errors handled separately. | Medium - many users report delays or missing confirmations. |
| Grid+ subscription (via App/Web) | Possible if fees are repaid and no advances/outstanding balances; refunds for specific payments depend on circumstances. | Medium - conditional on account status and verification. |
| App Store / Google Play subscription | Refunds follow the app store's policies (Apple/Google) rather than National Grid; outcome varies by store policy and timing. | Medium - subject to store processes and time limits. |
| Recorded-delivery letter to Complaints Department | May prompt formal review and increase chance of documented outcome; refunds still case-by-case. | Medium - High - slower but provides proof of delivery and formal escalation. |
After cancelling
Retain copies of all cancellation confirmations, final bills and any correspondence. Monitor your bank or card statements to confirm refunds or absence of further charges. If you do not receive a timely response or explanation, escalate the matter to your provincial regulator with a clear timeline and supporting documents. For App Store or Google Play subscriptions, use Apple or Google's support processes to request refunds or to confirm cancellation status.
Helpful links: Cancel subscriptions with Apple (Apple Support), Manage subscriptions on Google Play, and consult your provincial utility regulator for complaint procedures (search for your province's utility or energy board online).
Address
For formal written complaints or recorded-delivery cancellation letters send to:
Complaints Department, Information Centre, Avonbank, Feeder Road, Bristol BS2 0TB, United Kingdom
Send by recorded delivery (raccomandata A/R) to ensure proof of receipt and keep the tracking/receipt information for your records.