Cancellation Noon: Easy Method

What is Noon

Noon is an online marketplace and subscription service operator (including Noon One) that sells goods across multiple categories and offers membership benefits such as delivery and discounts. It operates regionally with help-centre guidance focused on GCC and other regions and provides in-app subscription management through the Noon or NowNow mobile apps.

The information below is focused on cancellation, refunds and consumer protection considerations for users in Canada, based on Noon’s published help articles and publicly reported customer experiences.

How to cancel Noon

• Open the Noon or NowNow app and go to My Account → noon One → Manage Membership, then follow the cancellation prompts. Cancellation will stop auto-renewal but your noon One benefits continue until the current billing cycle ends; see Noon’s guide at How can I cancel my membership?.
• If you cannot cancel in the app, contact Noon customer support through the app or help centre. If issues persist, document all communications and consider sending a registered letter (raccomandata A/R) to Noon’s registered office to confirm your cancellation request and request a written confirmation.
• When cancelling subscriptions purchased through third-party stores (App Store / Google Play), check those stores’ subscription pages as a secondary step; Noon’s published help articles direct users to manage membership in the Noon/NowNow app and do not provide separate App Store vs Google Play vs web instructions.

What happens when you cancel

When you cancel a Noon One membership via the app, auto-renewal is turned off and no further subscription payments should be taken after the current billing period ends. Your membership benefits remain active until the end of the paid billing cycle, after which access to member benefits will stop.

Noon retains order and account data per its operational policies; cancellation of a membership does not automatically delete your account or order history. If you need data deletion or account closure, request that specifically through Noon support and keep written confirmation of any action taken.

Will I get a refund?

Noon’s return and refund policy for purchases generally permits returns and refunds within 15 days of receipt for “change of mind,” provided items are unused, in original condition and packaging, minus any shipping fees; some product categories (electronics, fashion, groceries) have category-specific rules. For defective or wrong items, Noon accepts returns in original packaging and will refund including shipping fees where applicable; wrong items have free 15‑day returns. Details are available at Noon refund process.

Refund timing: canceled orders and eligible returns are typically refunded to the original card within 3 - 5 business days; Noon may first issue store credit within 24 - 48 hours and then transfer to the original payment method on request. Cash-on-delivery refunds commonly go to Noon credit or wallet. After Noon inspects a returned item and approves the return, the refund is issued to the original payment method; the specific flow can vary by payment provider (cards, Tabby/Tamara, Noon Wallet, etc.).

Subscription cancellations: Noon’s published guidance confirms cancellation stops auto-renewal and that benefits continue until the period end; it does not guarantee a prorated refund for the unused remainder of a billing period. If you believe you are owed a subscription refund, contact Noon support promptly and keep documentation of the billing dates and your cancellation request.

Noon plans and pricing

Your consumer rights in Canada

Noon’s publicly available policies do not include Canadian‑specific consumer‑rights guidance. Under Canadian federal and provincial consumer protection laws, buyers generally have protections against defective goods, false advertising and may have implied warranty rights; many provinces provide remedies including repairs, replacements or refunds for faulty products. Some protections (for example statutory warranty periods and rules on unfair practices) can override a seller’s stated policy, so Noon’s terms do not necessarily limit your legal rights in Canada.

If you believe Noon has breached consumer protection rules in Canada, you may pursue remedies with your provincial consumer protection office, your payment provider (to request a chargeback), or seek legal advice. Keep records of your purchase, communications and attempts to resolve the issue with Noon.

Customer experiences

Public reviews show a mix of experiences. Many customers report smooth, straightforward purchases for small-value or grocery items with timely delivery. Positive feedback commonly notes convenience for everyday purchases.

Negative reports are frequent for higher-value orders and customer service interactions: examples include delayed or failed deliveries, receiving defective or wrong items, difficulties obtaining replacements, refunds issued as store credit rather than to the original payment method, and slow or inconsistent customer support responses. There are also repeated complaints about subscription management where users report being charged after attempting to cancel, which can require persistence to resolve.

Documentation checklist

• Order number, purchase date and receipt (digital or paper)
• Account email/username and screenshot of the subscription/membership page
• Photos of damaged or incorrect items and original packaging
• Bank/credit card statement entries showing the charge (if asking for a refund)
• All communications with Noon support (dates, agent names, ticket numbers)
• Record of cancellation confirmation from the app or a timestamped screenshot of cancellation
• Copy of any registered letter (raccomandata A/R) sent to Noon’s office and tracking/receipt

Common mistakes

Assuming that cancelling the subscription via the App Store or Google Play always cancels Noon’s membership: Noon’s help articles point users to manage membership in the Noon/NowNow app; if you rely only on a third‑party app store cancellation, verify your Noon account’s membership page to confirm auto‑renewal is turned off.

Failing to keep return packaging and proof of condition: returns for “change of mind” or defective items typically require items to be returned in original condition and packaging; discarding packaging or not photographing defects can delay or jeopardize refunds.

Waiting past the stated return window: Noon’s “change of mind” window is generally 15 days from receipt; requests outside that window are less likely to be accepted unless the item is defective or otherwise covered by warranty.

Comparative recap

After cancelling

After you cancel, confirm you receive an in‑app cancellation confirmation or screenshot showing auto‑renewal is disabled. Monitor your bank or card statements around the expected renewal date to ensure no further charges occur. If you are seeking a refund for an order, start a return through Noon’s help centre and follow the instructions at Noon refund process.

If customer support does not resolve your issue, escalate by sending a registered letter (raccomandata A/R) to Noon’s registered office with copies of your documentation and a clear request for refund or confirmation of cancellation. Keep copies of everything and consider contacting your card issuer for chargeback options if you believe a refund is due but not provided.

Address

Office No. 701, Emaar Boulevard Plaza Tower 2, P.O. Box 126251, Dubai, United Arab Emirates