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Cancel ONESHOP
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Cancellation service #1 in Canada
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I hereby notify you of my decision to terminate the contract relating to the Oneshop service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Oneshop: Easy Method
What is Oneshop
OneShop is a multi‑marketplace selling and reseller platform that helps users list, manage inventory, and sell across marketplaces. It is offered as a website subscription and as in‑app plans through mobile app stores.
How to cancel Oneshop
- Website (billing dashboard at oneshop.com): Sign in at oneshop.com, open the billing or subscription dashboard, and use the Cancel subscription control. Cancellation must be done through the billing dashboard - deleting the app or your OneShop account does not cancel the subscription. Cancellation takes effect at the end of the current billing period.
- App Store (iOS): If you purchased via Apple, cancel through Apple’s subscription system (Settings → your name → Subscriptions). You cannot cancel an Apple purchase from OneShop’s website or app.
- Google Play (Android): If you purchased via Google Play, cancel through the Google Play app (Subscriptions). Cancelling must be performed through Google Play, not through OneShop’s website or app.
What happens when you cancel
When you cancel a OneShop subscription through the correct platform, the subscription will stop renewing but your access generally continues until the end of the paid billing period. There is no automatic retroactive removal of charges; you retain the paid features until the period expires. Deleting the OneShop app or your local account does not substitute for cancelling the active subscription unless you complete cancellation via the billing dashboard or your app‑store account as applicable.
Will I get a refund?
OneShop’s policy is that there are no refunds for partial monthly subscriptions except in rare cases granted by customer success on a case‑by‑case basis. If you cancel before the period ends, access typically continues until the billing cycle finishes and there is no retroactive refund for the unused time. If you believe you are entitled to a refund, document your case and contact OneShop customer support to request an exception; if that fails, consider escalation through your payment provider or consumer protection channels in Canada.
Oneshop plans and pricing
| Plan | Price | Period | Notes |
|---|---|---|---|
| OneShop Premium (website) | $45.00/month | Monthly | Access to the multi‑marketplace selling platform (website listing) |
| Growing (iOS In‑App Purchase) | C$85.99/month | Monthly | Reseller tools for inventory purchasing and marketplace selling (App Store listing; price in CAD) |
Your consumer rights in Canada
Canadian consumers are protected by provincial consumer protection and unfair practices laws, which can affect digital subscription disputes. Depending on your province and the circumstances, there may be rights related to cooling‑off periods, misleading practices, or pro‑rated refunds. If you cannot resolve a refund or cancellation with OneShop, you may wish to raise the issue with your provincial consumer protection office or contact your payment card issuer about a chargeback - keep in mind time limits and evidence requirements.
For general guidance see Government of Canada consumer resources: https://www.canada.ca/en/services/consumer.html.
Customer experiences
Public reports about OneShop include frequent complaints that integrations and app features can be unreliable and that customers encounter prolonged downtimes. Many users also report dissatisfaction with customer service responsiveness and difficulty obtaining refunds when service problems occur. Positive, verified user feedback is limited in the sources reviewed; if you value refundability and responsive support, weigh these reports before renewing or subscribing.
Documentation checklist
- Account email/username and last four digits of the payment card used
- Receipt or invoice showing the subscription charge (website or App Store/Google Play receipt)
- Screenshot of your active subscription in the OneShop billing dashboard or in the App Store/Google Play subscriptions screen
- Dates and screenshots/emails of cancellation attempts and any replies from OneShop support
- Bank or card statement entries showing the charge(s)
- If you plan to escalate by registered mail, a copy of the sent letter and proof of postage/receipt (see address below); you may email ordini@oneshop.it ahead but follow with a registered letter if required
Common mistakes
Common errors include deleting the OneShop app or account without cancelling the subscription (this does not stop billing), attempting to cancel a store purchase via the website when the subscription was bought through Apple or Google, and missing the cancellation window so a renewal posts. Another frequent mistake is failing to keep documentation (receipts, screenshots, support messages), which makes consumer or chargeback claims harder to support. Always confirm cancellation via the platform where you subscribed and save confirmation evidence.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (billing dashboard) | No partial‑month refunds per policy; exceptions only case‑by‑case | Medium - must cancel in dashboard; users report mixed support response |
| App Store (iOS) | Refunds handled by Apple and subject to Apple’s policies | Low to Medium - cancelling subscription is straightforward; refund requests go through Apple and may succeed or fail |
| Google Play (Android) | Refunds handled by Google Play and subject to Google’s policies | Low to Medium - cancelling subscription via Google Play is straightforward; refunds depend on Google’s review |
After cancelling
After you complete cancellation, verify that your subscription status shows as cancelled in the same platform where you subscribed (billing dashboard, Apple subscriptions, or Google Play). Keep screenshots of the cancelled status and monitor your bank or card statement for any unexpected charges. If you need platform guidance, use the official help pages: OneShop website oneshop.com, Apple subscription management https://support.apple.com/en-ca/HT202039, and Google Play subscriptions https://support.google.com/googleplay/answer/7018481?hl=en. If you cannot resolve billing or refund issues with OneShop, contact your card issuer about a possible chargeback and consider filing a complaint with your provincial consumer protection office.
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