Cancellation service N°1 in Spain
Contract number:
To the attention of:
Cancellation Department – Opodo
Calle de Manzanares, nº 4, Planta 1º, Oficina 108
28005 Madrid
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Opodo service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Opodo: Easy Method
What is Opodo
Opodo is an online travel agency that aggregates flights, hotels and package deals from multiple suppliers and airlines, selling tickets and bookings through its website and mobile apps. It acts as a reseller: fare rules, refunds and many operational decisions are determined by the carrier or supplier, while Opodo applies its own booking, administration and optional service fees.
How to cancel Opodo
- Cancel online via MyTrips in the Opodo website or mobile app: sign in, open the relevant booking and follow the cancellation flow. This applies across platforms (web, App Store, Google Play) and is the primary method for individual flight cancellations; see Opodo's cancel-a-flight guidance.
- If you purchased the optional "Cancel For Any Reason" guarantee, cancel online up to 24 hours before departure to receive the special refund option (refund minus 20% fee), per the guarantee terms: CFAR details.
- For flight+hotel travel packages, cancel through Opodo's Support/Travel Package area prior to travel start; refunds depend on supplier rules and Opodo's administrative fee details are listed here: Cancel a travel package.
- If online cancellation fails or you need proof of delivery for a dispute, send written cancellation/claim correspondence by certified mail (see Address section below). Keep screenshots and confirmation numbers for all steps.
What happens when you cancel
When you cancel a booking through Opodo, how the reservation is processed depends on the supplier (airline or hotel). Opodo will attempt to execute the cancellation with the supplier and, where applicable, issue any vendor-approved refund after deducting its own fees. Access to manage the booking in MyTrips may be removed once cancellation is complete; recurring services such as Prime membership continue until you cancel that subscription separately and may auto-renew unless stopped in account settings.
Opodo retains booking and contact data according to its privacy terms; cancelling a booking does not necessarily delete account data. Always save confirmation emails and screenshots of cancellation receipts or final status pages for your records.
Will I get a refund?
Refund eligibility is determined primarily by the fare or supplier rules. Many budget fares are non‑refundable; cancelling such tickets often results in no refund or only a credit per the airline's policy. If the fare is refundable, Opodo processes refunds in line with the supplier’s conditions but will usually apply an administrative fee (commonly a €60 fee per ticket unless a Standard or Premium option was selected).
Timing: refundable amounts are returned only after the airline/supplier issues the refund to Opodo. Typical internal estimates are up to 30 days for the supplier to process plus up to 7 days after Opodo receives funds to forward them, but many customers report longer delays. For the Cancel For Any Reason guarantee, the refund is the booking travel costs minus 20% (excluding guarantee and Opodo fees) and is typically processed within about 10 days of cancellation per Opodo’s guidance.
Opodo plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Prime - official EU rate | €69.99 (~C$105 - 110 estimated) | Annual | Exclusive flight/hotel/car discounts, auto-renew |
| Prime - approximate UK rate | £7.99/month (~C$13.5 - 14.5 estimated) | Monthly | Same membership benefits |
Your consumer rights in Canada
Canadian consumers have protections for distance and online purchases. A common interpretation provides a short cooling-off period for certain online contracts; provincial law and the nature of the purchase affect the exact rights. In general, if a service or good is sold online and a statutory cooling-off applies, you may be entitled to cancel and receive a refund within that period.
Specific provinces: under Ontario’s Consumer Protection Act there can be a 10-day rescission period for certain contracts and refunds must be made within prescribed timeframes; Quebec requires refunds within 15 days for cancelled online purchases and gives chargeback options when refunds are not issued, with some provincial complaint routes available. If you believe Opodo or its suppliers have acted deceptively or failed to provide refund timelines, consult provincial consumer protection authorities and your card issuer for chargeback possibilities. See provincial sources: Ontario: signing or cancelling contracts and Quebec: cancelling online purchases.
Customer experiences
Customer reviews are mixed. Many users praise Opodo agents for being friendly and helpful and report smooth bookings and good value when using discounts or coupons. At the same time, a substantial number of complaints concern delayed or missing refunds, unclear or unwanted Prime subscriptions, difficulty cancelling subscriptions, long call-centre wait times, and inconsistent information from different agents. Consider these patterns when planning cancellations or disputes: retain documentation, check fare rules closely, and be prepared for extended processing times in some cases.
Documentation checklist
- Booking reference / PNR and e‑ticket number(s)
- Booking confirmation email and payment receipt (card statement showing charge)
- Any optional service/guarantee receipts (e.g., Cancel For Any Reason confirmation)
- Screenshots of MyTrips booking page and cancellation screens
- All correspondence with Opodo (emails, chat transcripts) and supplier confirmations
- Travel insurance policy and claim reference, if applicable
- Proof of certified-mail dispatch and delivery receipt if you send written notice
Common mistakes
Assuming all fares are refundable: many budget fares are explicitly non‑refundable - always check the fare conditions before cancelling. Missing the CFAR window: the Cancel For Any Reason option generally requires cancellation at least 24 hours before departure; missing that deadline can void the guarantee. Confusing Opodo and the airline: refunds and penalties are set by the airline/supplier, so cancelling directly with the airline does not always override the agency’s processes. Not keeping proof: failing to save confirmation emails, screenshots or certified-mail receipts makes disputes harder to pursue. Forgetting to cancel subscriptions: Prime memberships can auto-renew - if you expected to end benefits, cancel the membership in account settings separately.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| MyTrips (web/app) cancellation | Depends on airline fare rules; may be none for budget fares; Opodo admin fee often applies | Low - Medium (if online flow works) |
| Cancel For Any Reason guarantee | Refund = booking travel costs minus 20% (and minus Opodo fees where applicable) | Low (if cancelled >24 hours before departure and terms met) |
| Travel package via Support | Supplier-dependent; may incur Opodo admin fee (e.g., €60 per passenger) | Medium - High (supplier rules and processing) |
| Phone/customer service escalation | Same supplier rules; possible delays in obtaining confirmation | High (long waits, inconsistent info reported) |
After cancelling
After you cancel, save the cancellation confirmation and monitor your card or bank account for any refund. If a refund is due but delayed, first check the supplier/fare rules and Opodo’s refund timelines (see How to request a refund). If you need an enforceable record or dispute a failure to refund, send a written cancellation/claim by certified mail and keep the delivery receipt. You can escalate unresolved issues to your card issuer for a chargeback and to provincial consumer protection authorities if local rules appear to have been breached. For support pages and policy references, see Opodo help centre: Opodo Help Centre.
Address
Vacaciones eDreams, S.L., Calle de Manzanares, nº 4, Planta 1º, Oficina 108, Madrid, Madrid 28005, Spain