Cancellation service N°1 in India
Contract number:
To the attention of:
Cancellation Department – Paytm
One 97 Communications Ltd, One Skymark, Floor No. 6th to 22nd, Tower‑D, Plot No. H‑10B, Sector‑98
201304 Noida
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Paytm service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Paytm: Easy Method
What is Paytm
Paytm is an Indian fintech platform and marketplace that historically offered mobile payments, recharges, travel and movie ticket bookings, online shopping and other services through a single app. It generally acts as an intermediary between customers and service providers or merchants, and its cancellation and refund practices depend on the underlying merchant or operator terms.
Note: Paytm’s consumer service in Canada was discontinued in March 2022, so local availability and support in Canada are limited; the information below explains general Paytm practices and practical steps if you must cancel an order or seek a refund.
How to cancel Paytm
- Check the booking or order first: open the Paytm app or website and go to “My Orders” or “Passbook” (if the order supports in‑app cancellation). If an in‑app cancel option appears, follow the on‑screen steps to submit the cancellation.
- If no in‑app cancellation is offered, contact the merchant or service provider directly (airline, bus operator, cinema, seller) and ask for cancellation/ refund according to their policy; for travel bookings, follow the operator’s cancellation process and timelines (buses often require raising cancellations within 15 days of travel).
- Keep transaction details (order ID, booking reference, transaction ID) and screenshots of confirmations; if a merchant confirms a refund, allow the merchant’s stated processing time before escalating to Paytm or your payment provider.
- If a payment failed, Paytm normally triggers an automatic refund - check the Paytm payments and refunds support page for status and timing.
What happens when you cancel
When you cancel an order, the immediate effect depends on the service: in‑app cancellations typically generate a confirmation and a cancellation status in “My Orders” or “Passbook.” For third‑party services (travel, cinema, merchants), cancelling may require the provider to accept the request and issue a refund according to their terms. Cancellation stops future fulfilment or service renewal where applicable, but it does not necessarily delete your Paytm account or related data. Data retention and account management follow Paytm’s policies and the merchant’s rules.
Will I get a refund?
Refund eligibility is governed primarily by the merchant or service provider’s cancellation policy. Paytm does not enforce a single universal refund policy across all services. Failed payment transactions are usually auto‑refunded by Paytm within minutes or hours, though the refunded amount may take about 3 - 7 working days to appear in your original payment source. For refunds after successful cancellations (for example, movie or travel bookings), Paytm’s support materials indicate processing times commonly range from 5 - 15 working days depending on the merchant. Refund turnaround also varies by payment method: Paytm Wallet and Paytm’s internal ledgers may process instantly or within extended windows, while UPI and card refunds generally take 2 - 7 business days. There is no blanket 14‑day automatic withdrawal noted in Paytm documentation; your consumer rights under Canadian law are separate and depend on provincial rules and circumstances.
Paytm plans and pricing
| Plan | Price (CAD) |
|---|---|
| Consumer app / services in Canada (availability) | Varies |
Your consumer rights in Canada
Paytm’s publicly available documentation does not reference a statutory 14‑day cancellation right under Canadian law. Refunds and cancellations on Paytm are handled according to the merchant’s or operator’s terms. Consumers in Canada remain protected by provincial and federal consumer protection laws for certain purchases and digital services; these laws and remedies (for example, for unfair practices or non‑delivery) are independent of Paytm’s internal rules. Because Paytm Canada ceased operations in 2022, Canadian consumers should check their provincial consumer protection agency, and consider contacting their card issuer or payment provider to dispute charges if refunds are delayed or denied.
Customer experiences
User feedback is mixed. Positive reports highlight Paytm’s broad feature set and an easy, consolidated UI for many services. Negative reports focus on slow or unresponsive customer support, delayed or missing refunds - especially for travel bookings - and issues where users felt refunds were not processed despite confirmations from providers. Some customers have also reported losses or frustrations with specific features such as digital gold and with resolving KYC or wallet problems through support channels.
Documentation checklist
- Order/booking ID, transaction ID and payment method details; booking reference (PNR/ticket number) where applicable
- Screenshots of the order, payment confirmation, cancellation request, and any merchant emails or chat transcripts
- Date and time stamps for transactions and cancellation requests; copies of merchant cancellation/ refund confirmations
- Bank or card statements showing the original payment (if needed for disputes)
Common mistakes
Common errors include assuming a universal refund policy applies to all Paytm purchases (many items follow the merchant’s own rules), waiting past provider windows for travel or bus cancellations (some operators require claims within specific periods such as 15 days of travel), and failing to save transaction IDs or merchant communications before escalating. Another frequent mistake is contacting Paytm for refunds that must be issued by the service operator - always confirm who is responsible for refunds in your booking terms.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In‑app cancellation (My Orders / Passbook) | Depends on merchant; refunds after cancellation typically 5 - 15 working days; failed transactions auto‑refund faster. | Medium |
| Contact merchant/provider directly (travel, seller) | Refunds follow operator/merchant terms (e.g., bus cancellations often must be raised within 15 days); timelines vary widely. | High |
| Automatic refunds for failed transactions | Processed automatically in minutes/hours; amount may take about 3 - 7 working days to reflect in card/UPI. | Low |
| Merchant‑cancelled events (cinema/theatre reschedule) | Paytm issues refunds per cinema/merchant policy; partial cancellations usually not allowed. | Medium |
After cancelling
Keep all confirmation messages and monitor the stated refund timeline. If a refund does not appear within the merchant’s or Paytm’s advised window, first follow up with the merchant and then with Paytm support if relevant. If you paid by card or bank transfer and the merchant or Paytm does not resolve the matter, contact your card issuer or bank to open a dispute. Useful Paytm links: the Paytm cancellation policy and help center, Paytm payments and refunds guidance, and Paytm terms and conditions. See the support pages for details and current contact options.
Helpful links: Paytm cancellation policy (Help Center), Payments & Refunds on Paytm, Paytm Terms & Conditions, Paytm Refund Management (merchant doc).
Address
For formal notices or registered correspondence, you can address One97 Communications Ltd at their corporate headquarters:
One 97 Communications Ltd, One Skymark, Floor No. 6th to 22nd, Tower‑D, Plot No. H‑10B, Sector‑98, Noida 201304, Uttar Pradesh, India.
If you send a formal cancellation or dispute letter from abroad, consider using a traceable, signed delivery method (registered mail with return receipt) and keep copies of everything you send.