Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Petco
10850 Via Frontera
92127 San Diego
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Petco service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Petco: Easy Method
What is Petco
Petco is a large pet-care retailer and service provider that sells pet food, supplies, and offers services such as grooming and veterinary care. Although headquartered in the United States, Petco operates an online store that serves customers in Canada for product sales and some service bookings.
Customers may have accounts, recurring deliveries or subscriptions for products and services through Petco’s website or app; cancellation procedures depend on the type of order or plan in place.
How to cancel Petco
- Online (fastest): Sign in to your Petco account at petco.com, go to "My Account" or "Subscriptions/Repeat Delivery", locate the subscription or order you want to stop, select "Cancel" or "Manage", follow on-screen prompts to confirm cancellation, and keep any confirmation number or screenshot as proof.
- Phone: Call Petco customer service (use the number shown on the website for your region), provide your account name, email, order/subscription number and request cancellation; request and record the reference number and the agent’s name and time of the call.
- By mail (recommended when you want proof and a formal record): Send a signed cancellation letter that clearly states you want to cancel the specific subscription/service or return policy-based order. Include your full name, account email, order number or membership ID, and date of birth or other identifier if requested. Send the letter to Petco Animal Supplies, Inc., Attn: Legal Department (for cancellation requests), 10850 Via Frontera, San Diego, CA 92127, USA, using registered mail with return receipt to obtain proof of delivery.
- In-store (if applicable): Visit a local Petco store (confirm availability for account cancellations first), speak to a manager, present ID and account details, request cancellation and get a written confirmation or receipt for your file.
What happens when you cancel
When you cancel a subscription or recurring delivery, future deliveries and automatic charges should stop after the effective cancellation date. Access to any member benefits tied to an active subscription is usually revoked at that time or at the end of the current billing cycle, depending on Petco’s terms.
Orders already processed or shipped before the cancellation may still be delivered and charged; those are handled under standard returns and refund policies. Petco will retain transactional records and account data according to its privacy policy and applicable law; you can request account deletion separately if you no longer want the account kept.
Will I get a refund?
Refund eligibility depends on what you purchased and the timing. For product purchases, Petco generally allows returns or exchanges within its stated return window when items are unused or defective, subject to the posted return policy and proof of purchase. For subscriptions, refunds for unused future service periods may be prorated or withheld depending on the subscription terms.
Exceptions commonly include digital services, items marked non-refundable, opened consumables where hygiene applies, or services already rendered (such as completed grooming or vet services). If you believe you qualify for a refund, contact Petco support, provide order details and supporting evidence (photos, receipts), and ask for clarification of the refund timeline.
Petco plans and pricing
| Plan | Price (CAD) | Billing frequency |
|---|---|---|
| Repeat Delivery / Subscription | Varies | Varies |
| Grooming Services | Varies | Per visit |
| Veterinary / Wellness Plans | Varies | Varies |
| In-store products | Varies | One-time |
Your consumer rights in Canada
Canadian consumers have protections under federal and provincial laws: products must be as described and fit for purpose, and you are entitled to remedies for defective or misrepresented goods. Provincial consumer protection statutes govern specific cancellation rights, disclosure requirements and practices for distance or online sales - these vary by province.
If you think a retailer has breached consumer protection rules, you can contact your provincial consumer protection office or the federal resources on consumer rights for guidance and complaint submission. Keep records of communications, receipts and proof of defects or misrepresentation to support any complaint.
Customer experiences
Customer reports for retailers like Petco are mixed. Many customers report straightforward online cancellations and timely refunds for eligible returns, while others describe delays or the need to follow up by phone or mail when cancellations were not processed correctly. Response quality can depend on the channel used (online chat, phone, mail) and the complexity of the issue (subscriptions vs single purchases).
Those seeking certainty often prefer written confirmation - email confirmations for online cancellations or registered mail receipts for mailed requests - to avoid disputes over whether cancellation was received and acted on.
Documentation checklist
- Account email and full name; order or subscription ID; date of purchase; screenshots or order confirmation; proof of payment (receipt); photos of damaged items (if relevant); signed letter if sending by mail; copy of ID if requested; return receipt or confirmation number from carrier or customer service.
Common mistakes
Customers sometimes assume cancellation is immediate without confirming the effective date; for subscriptions this can mean being charged for the next cycle if cancellation is not made before the renewal date. Example: cancelling after a billing cutoff can leave you responsible for the upcoming month.
Another common error is not keeping confirmation evidence - no screenshot, email or postal return receipt - making it harder to prove a timely cancellation. Also, relying solely on an automated reply without checking the account page to confirm status can leave a subscription active unexpectedly.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account cancellation | Possible if within policy; typically fastest to process | Low |
| Phone | Possible; depends on agent and documentation | Medium |
| Registered mail (formal letter) | Possible; good evidence for disputes | Medium - High |
| In-store | Possible for certain account changes or returns | Low - Medium |
After cancelling
After you cancel, check your email and account page for confirmation and save those records. Monitor your bank or card statements for any unexpected charges and contest them promptly if they occur. If Petco does not resolve a legitimate refund or cancellation dispute, escalate to a supervisor, retain all correspondence and consider filing a complaint with your provincial consumer protection office or your card issuer.
Useful resources: Petco Help and contact pages for account-specific steps, Petco’s privacy and returns policies for data and refund rules, and Canadian government consumer pages for rights and complaints.
Petco Help: https://www.petco.com/help
Petco Privacy & Returns: Privacy & Returns
Government of Canada - Consumer protection: https://www.canada.ca/en/services/consumer/consumer-protection.html
Competition Bureau - Consumers: https://www.competitionbureau.gc.ca
Address
Petco Animal Supplies, Inc., Attn: Legal Department (for cancellation requests), 10850 Via Frontera, San Diego, CA 92127, USA