Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Rakuten
4881 Yonge St Suite 200
M2N 5X3 North York
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Rakuten service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Rakuten: Easy Method
What is Rakuten
Rakuten is a cashback and rewards platform that partners with retailers to offer cash back, coupons and referral bonuses when members shop through its links. In Canada it functions as a free-to-use intermediary: you create an account, click retailer links or use browser extensions, and accrue rewards based on qualifying purchases.
The service focuses on earning and redeeming cashback rather than acting as a payment processor or subscription provider.
How to cancel Rakuten
Below are step-by-step options for closing or deactivating your Rakuten Canada account and stopping marketing communications. Choose the route that fits your situation (self-service is usually fastest).
- Sign in to your Rakuten account at Rakuten Canada sign-in. Go to Account Settings or Profile and look for “Close Account”, “Delete Account” or “Deactivate Account”. Follow the on-screen confirmation prompts.
- If you cannot find a delete option, open the Rakuten Help Center and submit a request via the contact form explaining that you want your account closed and include the email address tied to the account and any relevant account IDs. Use the Help Center link: Rakuten Canada Help.
- If you prefer written confirmation, send a signed request by registered mail to the corporate address (see Address section below) requesting account closure and confirmation of action taken.
- Before finalizing, redeem any available cashback balance or link your payout method (PayPal/bank) and record transaction IDs. After confirmation, remove saved payment methods, and unsubscribe from marketing emails via the “unsubscribe” link.
What happens when you cancel
When you cancel your Rakuten account you will typically lose access to your cashback dashboard, earnings history and any features that require signing in. Pending or unredeemed cashback may be forfeited depending on Rakuten’s policies and merchant validation timelines, so it’s important to redeem or withdraw balances before closing the account.
Rakuten will stop sending marketing emails after account closure, but it may retain certain account records for legal, tax or operational reasons as described in its privacy policy. Deletion does not automatically remove transaction records that merchants or payment processors keep.
Will I get a refund?
Rakuten Canada is free to join and use for 2024 - 2025, so there are no membership fees to refund. Refunds for purchases you made through Rakuten are handled by the merchant; Rakuten does not issue refunds for goods or services you bought from retailers. If you believe cashback was incorrectly withheld or reversed, contact Rakuten support with transaction details so they can research merchant validation and, if appropriate, adjust your cashback.
Rakuten plans and pricing
| Plan | Price | Notes |
|---|---|---|
| Free Membership | Free | Rakuten Canada is completely free to join and use. There are no monthly or annual plans, no subscription fees, and no tiered pricing for 2024 or 2025. |
Your consumer rights in Canada
As a Canadian consumer you are protected by federal and provincial consumer protection laws. For problems with goods, services or misleading representations, you can file complaints with provincial consumer protection agencies (for example, Ontario’s Consumer Protection Branch if you reside in Ontario) and seek remedies like refunds or corrections from merchants.
If a payment appears on your credit card or bank statement that you dispute, you can contact your card issuer or bank to start a chargeback or dispute process. For privacy-related concerns about account data, you may contact the Office of the Privacy Commissioner of Canada regarding PIPEDA obligations. Always keep clear records of communications and transactions to support any formal complaint.
Customer experiences
User reports are mixed. Many members praise Rakuten for straightforward cash back on common purchases, useful partner offers and an easy-to-use website or extension. Positive experiences commonly highlight successful payouts and timely communications when accounts are in good standing.
Complaints often relate to delayed or missing cashback (usually due to merchant validation rules), difficulty locating transaction support for older purchases, or slower customer service response times. Taking screenshots of purchase confirmations and tracking emails improves the likelihood of resolving a missing-cashback issue.
Documentation checklist
- Account email address and Rakuten account ID
- Order numbers, merchant receipts and dates of qualifying purchases
- Screenshots of cashback amounts shown in your account and any relevant confirmation pages
- Copies of emails or chat transcripts with Rakuten or the merchant
- Bank or credit card statements showing the purchase if disputing a transaction
- Date and method of your cancellation request and any confirmation numbers
Common mistakes
People commonly assume that deleting an app equals closing an account - but your Rakuten account may still be active until you complete the in-account deletion or request closure from support. Another frequent error is failing to redeem cashback or request payout before closing the account; pending rewards may be forfeited.
Other mistakes include not keeping purchase receipts or screenshots (making it harder to prove a missing reward), contacting the merchant instead of Rakuten for cashback disputes, or assuming Rakuten issues refunds for product returns - merchant refunds and cashback adjustments are separate processes.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Self-service via Account Settings | No membership refund required (service is free); may allow payout of available balance before closure | Easy |
| Contact Help Center / Support form | No membership refund; support can investigate missing cashback or confirm closure | Medium |
| Registered mail to corporate address (formal written request) | No membership refund; useful for formal evidence or escalations | Hard |
After cancelling
After cancellation, keep confirmation of account closure and any payout receipts. If you expected cashback that does not appear after account closure, contact Rakuten support promptly with documentary evidence. If a merchant issue prevents a refund for a returned purchase, pursue the merchant’s return policy and, if needed, a dispute with your card issuer.
For support and further information consult Rakuten Canada’s help resources and government consumer pages:
Government of Canada - Consumer information
Ontario - Consumer Protection (provincial)
Office of the Privacy Commissioner of Canada
Address
4881 Yonge St Suite 200, North York, ON M2N 5X3, Canada