Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Shipt
17 20th St. N., Suite 100
35203 Birmingham
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Shipt service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Shipt: Easy Method
What is Shipt
Shipt is a membership-based grocery and household delivery service that connects customers with personal shoppers who pick up and deliver items from participating retailers. Customers order via the Shipt mobile app or website and can choose same-day or scheduled delivery windows; memberships provide delivery benefits such as reduced or waived delivery fees on qualifying orders.
How to cancel Shipt
- To cancel an order (Canada follows the same app/web procedure as the U.S.): open the Shipt app → tap Orders → select the order → scroll to the bottom → tap “Cancel this order” before the shopper starts shopping. If the shopper has already started shopping you must contact Shipt support via live chat or phone for help. See Shipt help: cancel an order.
- To cancel a Shipt membership/subscription: log in at shipt.com or in the app → tap Account → Shipt Membership Profile → tap “How to cancel my membership” → then choose “Yes, cancel membership.” A confirmation email is sent when cancellation is completed. See Shipt help: account.
- If your membership was purchased through Target, cancel through the Target app or contact Target Guest Services (Target handles billing for those memberships). See the Target guidance on the Shipt account page.
- You may also call Shipt customer support to cancel: (205) 259‑7798 (available roughly 6 a.m. - 8 p.m. CT). For Target-bought memberships, Target Guest Services: 1‑800‑591‑3869.
What happens when you cancel
When you cancel a membership, Shipt stops future auto-renewal. In most cases you will retain membership benefits until the end of the current billing period - Shipt sends a confirmation email when the cancellation completes. For orders, cancelling before the shopper starts prevents shopping; if the shopper has already begun shopping you may need Shipt support to stop the order or arrange a refund. Shipt retains account and order history per its terms; if you need account deletion or records, follow the steps in Shipt’s account/privacy pages or contact support.
Will I get a refund?
Refunds and credits are handled at Shipt's discretion. For general orders and customer dissatisfaction, you must contact Shipt and describe the issue; Shipt may grant a credit or refund but it is not guaranteed. Credits issued by Shipt typically expire after 90 days. For membership fees, Shipt’s published terms say annual memberships canceled within the first month may qualify for a full refund; after the first month refunds are generally not provided except in extenuating circumstances. Monthly memberships are generally non‑refundable. If you purchased a membership through Target, Target’s refund policies and handling apply. Shipt’s public policies do not explicitly acknowledge a 10 - 14 day statutory “cooling-off” refund right under Canadian law.
Shipt plans and pricing
Official public pricing is listed in U.S. dollars; no Canada-specific membership prices were found in Shipt’s published materials.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Membership (US) | US$10.99/month | Monthly | Unlimited deliveries over $35, free delivery on orders over $35 |
| Annual Membership (US) | US$99/year (≈US$8.25/month) | Annual | Unlimited deliveries over $35, free delivery on orders over $35 |
| Student Membership (US) | US$4.99/month | Monthly | Same delivery benefits at discounted rate for students |
Your consumer rights in Canada
Canadian consumer protection laws vary by province and can include protections against unfair renewal practices and requirements for clear disclosure of automatic renewals. Some provinces provide statutory cancellation or “cooling-off” periods for certain online contracts, though durations and applicability depend on the type of contract and local law. Shipt’s publicly posted terms and help pages do not explicitly reference Canadian statutory withdrawal rights or a universal 10 - or 14‑day cooling-off period; if you believe Shipt’s policies conflict with your provincial consumer protection rights, contact your provincial consumer protection office or seek legal advice. For purchases made via Target, some remedies may be handled by Target under its own policies.
Customer experiences
Customer reviews are mixed. Many customers report positive experiences when deliveries are on time and shoppers communicate clearly; examples include fast delivery and useful tracking. Common complaints include delayed or repeatedly rescheduled deliveries, last‑minute shopper cancellations, holds on customer funds and slow or disputed refunds or credits, and frustrations with customer service responsiveness. These patterns suggest that while the service works well when operations run smoothly, issues with logistics or support can cause significant inconvenience.
Documentation checklist
- Account email and phone number linked to your Shipt account
- Order number(s) and date/time of the order (if canceling an order)
- Membership billing date, plan type (monthly/annual) and proof of payment
- Screenshots of app screens, confirmation emails, or in‑app cancellation attempts
- Any chat transcripts, case/reference numbers, or notes of phone calls (times and agent names if available)
- If membership was purchased via Target: Target account details and purchase confirmation
Common mistakes
Typical mistakes include waiting until after the shopper has started shopping to try to cancel an order (which makes automatic cancellation impossible in the app), assuming an automatic refund without contacting support, canceling in the wrong system (e.g., attempting to cancel a Target-purchased membership only in Shipt rather than via Target), and failing to keep confirmation emails or notes of support interactions. To avoid disputes, save confirmation emails and take screenshots of your cancellation actions.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel order in app/web (before shopper starts) | Typically no charge; immediate cancellation. If shopping has started, a refund is not guaranteed and you must contact support. | Easy |
| Cancel membership in app/web | Stops future billing. Monthly plans generally non‑refundable; annual plans may qualify for a full refund only if canceled within the first month; otherwise refunds are rare. | Easy |
| Cancel membership purchased through Target | Refunds and handling follow Target’s policies and billing - varies by case. | Moderate |
| Cancel via phone/live chat with Shipt support | Same refund rules as above (discretionary). Support can help with orders already in progress. | Moderate |
After cancelling
After you cancel, check for a confirmation email and keep it as proof. Monitor your bank or card statement for any unexpected charges and allow a few business days for credits to appear. If you do not receive confirmation or you believe a charge is incorrect, contact Shipt support (phone: (205) 259‑7798) or use in‑app live chat; if your membership was billed by Target, contact Target Guest Services at 1‑800‑591‑3869. For policy details and to raise complaints, see Shipt’s help and terms pages: How to cancel an order, Account & membership help, and Shipt Terms of Service.
Address
Shipt, Inc., 17 20th St. N., Suite 100, Birmingham, AL 35203, United States.
Note: postal mail is not the standard cancellation route; this address is generally for legal or paper requests. If you send a letter, consider registered mail and keep tracking for your records.