Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Shoprunner
225 Washington Street, 3rd Floor
19428 Conshohocken
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Shoprunner service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Shoprunner: Easy Method
What is Shoprunner
ShopRunner is a membership service that offers free two‑day shipping and free returns at participating retailers. It is sold as an annual subscription (commonly listed at US$79.00 per year) and is intended to speed delivery and simplify returns for shoppers who use partner stores.
Membership is treated as a service rather than a goods purchase; access to the shipping and return benefits continues while the membership is active and the service renews automatically unless cancelled.
How to cancel Shoprunner
- Confirm your account details and membership status in your ShopRunner account (email used to sign up, membership start/renewal date).
- Contact ShopRunner directly to request cancellation. You may call 1‑888‑721‑7467 or email MemberServices@shoprunner.com.
- If you prefer written delivery with proof, send a cancellation request by certified mail / raccomandata A/R to: 225 Washington Street, 3rd Floor, Conshohocken, PA 19428, USA (keep the return receipt as proof).
- Ask for and keep written confirmation of the cancellation (email confirmation or mailed acknowledgement) and note the date/time you requested cancellation.
- Check your payment method or bank statement after cancellation to confirm no further auto‑renewal charge is applied.
What happens when you cancel
When you cancel, your access to ShopRunner benefits (two‑day shipping and returns at partner retailers) will end either immediately or at the end of the current paid period depending on ShopRunner's handling - confirm the exact effective date when you cancel. Cancellation stops future automatic renewals; it does not retroactively change past transactions.
ShopRunner retains account and membership records as described in its policies. Keep copies of your cancellation request and any confirmation to resolve any later billing disputes or access questions.
Will I get a refund?
Available guides and public information indicate that ShopRunner generally does not provide refunds for unused membership time. There is no clear evidence of a statutory 14‑day “right of withdrawal” or mandatory refund entitlement for memberships in Canada. Most third‑party cancellation guides state that refunds are not provided as a standard practice.
That said, refund outcomes can sometimes depend on the company’s discretion and the specifics of a case (for example billing errors). If you believe a charge was incorrect, ask ShopRunner for a written explanation and keep documentation. If necessary, you can also contact your payment provider to dispute an unauthorized or wrongful charge, but success is not guaranteed and will depend on the payment network and evidence provided.
Shoprunner plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Annual Membership | US$79.00 (approx. C$??.?? via conversion) | Annual | Free two‑day shipping and returns at partner retailers |
Your consumer rights in Canada
In Canada, consumer protections for purchases of goods (such as a 14‑day cancellation right for certain distance sales) do not automatically extend to ongoing service subscriptions like memberships. Memberships are treated as services and there is no general statutory right guaranteeing refunds for unused membership time across federal or provincial law.
Specific rights can vary by province and by the nature of the transaction (e.g., misrepresentations, billing errors, or consumer protection rules may apply in limited circumstances). There is no public evidence that ShopRunner provides statutory refunds for memberships in Canada beyond whatever is set out in its own terms and discretion.
Customer experiences
Public reviews are mixed but include numerous complaints. Many comments on Sitejabber describe failures to meet the “two‑day shipping” promise, late deliveries, difficulties obtaining returns or refunds, and poor customer service. Trustpilot Canada has some reviews expressing dissatisfaction with delivery speed or perceived lack of value. There are fewer clearly positive, verified public reviews in the available sample.
Individual experiences vary: some members may find the service valuable with participating retailers, while others report frustration with reliability and support. Keep this variety in mind when evaluating whether to renew or dispute charges.
Documentation checklist
- Account email and membership start/renewal date
- Screenshots of membership status and any trial terms
- Copies of cancellation requests (sent emails or certified mail receipt)
- Written confirmation of cancellation from ShopRunner (if provided)
- Bank or credit card statements showing membership charges
- Correspondence or case/ticket numbers from ShopRunner customer service
Common mistakes
One common mistake is assuming a consumer “cooling‑off” period applies to memberships; in Canada that right generally does not force a refund for service subscriptions. Another frequent error is failing to cancel before the annual auto‑renewal date and then being surprised by the $79 charge. Not keeping proof of cancellation (emails, certified mail receipts, screenshots) can make it much harder to dispute subsequent charges. Finally, relying solely on verbal confirmation without written follow‑up or confirmation number can lead to unresolved billing issues.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone (1‑888‑721‑7467) | Unlikely as a standard policy; request written confirmation | Low to moderate - faster response possible but reviewers report mixed customer service quality |
| Email (MemberServices@shoprunner.com) | Unlikely as a standard policy; email provides written record | Moderate - slower than phone but gives documentation |
| Certified mail to company address | Unlikely as a standard policy; provides best proof of delivery and timing | Low difficulty but slower - strongest evidence for disputes |
After cancelling
Keep the cancellation confirmation and monitor your bank or card statement for any further charges. If an unwanted renewal charge posts despite cancellation, contact ShopRunner immediately with your documentation and ask for a written explanation. If ShopRunner will not refund and you have supporting evidence (for example cancellation before renewal), consider contacting your payment provider to dispute the charge.
For step‑by‑step references and third‑party guides, see these resources: howtocancel.com - ShopRunner, cancelhow.com - Cancel ShopRunner, Sitejabber - ShopRunner reviews, and Trustpilot Canada - ShopRunner reviews.
Address
225 Washington Street, 3rd Floor, Conshohocken, PA 19428, USA